Customer Reviews for Michigan Avenue Mini Warehouses LLC
(U-Haul Neighborhood Dealer)

92 reviews

3917 Michigan Avenue Rd NE   Cleveland, TN 37323

(423) 473-2550

Location Hours

  • Monday - Friday:
    9:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 2 pm

Services at this Location:

Contact Us

(423) 473-2550

3917 Michigan Avenue Rd NE
Cleveland, TN 37323

Services at this Location:

Location Hours

  • Monday - Friday:
    9:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 2 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Tina O. 
Rating:
5.0

Make the mobile turn in app easier to fill out

CHARLES C. 
Rating:
1.0

Have equipment requested needed but we have handicap needs and this make it unusable for us. Service was slow. Nothing went right and it cost me $130 to full a tank on a truck 11ft longer than what I needed. And that was not in my budget.

TALANZA S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I have no recommendatioms

Joel L. 
Rating:
5.0

Excellent customer service

CRYSTAL P. 
Rating:
5.0

Customer did not leave a comment.

RANDY LENN G. 
Rating:
5.0

Everything went well except closing out my rental account. Amd my final bill was at $100 more than my estimate on contract. I have been too busy to try and call and find out why.

DEANNA A. 
Rating:
2.0

Upon picking up the vehicle I had to wait for the vehicle to be checked back in before I could leave with it. Once getting to my moving location I opened up the back and immediately knew something was wrong. The back of the truck was wet inside and had a horrible odor of urine. It was so bad that I had to leave the back open while it was raining. I had to lay multiple layers of blankets down so that my items being moved didn't contact the floor. I was extremely dissatisfied with the product and probably won't rent again. I feel as if I should have gotten this rental for free instead of paying for it. 🤬🤬

John H. 
Rating:
5.0

The office representative was very professional!

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Coty H. 
Rating:
3.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

Very friendly, helpful and efficient!!

JONATHAN B. 
Rating:
3.0

The truck had spilled coffee on the console when I picked it up.

BRETT O. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

ALEX H. 
Rating:
3.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Great service and equipment. Only issue was appliance dolly was not available when we checked in for truck pickup.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Rebekah P. 
Rating:
5.0

You guys can put a lot of work into your customer service I tried to call multiple times to make sure my drop off was complete because I never received confirmation and was on hold for 30 minutes or longer every time when I finally got a call back I was hung up on

CLAYTON T. 
Rating:
5.0

Office representative was respectful and very professional!

WALTER M. 
Rating:
2.0

Customer did not leave a comment.

Shawnee F. 
Rating:
3.0

Customer did not leave a comment.

SHAWNEE F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

Ken Y. 
Rating:
5.0

Staff was very friendly and helpful. I will definitely use this location again in the future.

JERRY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

I could not have ask for a nicer service Representative great service

Jack A. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
3.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

LYNN E. 
Rating:
5.0

The ladies there were great!

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Nila R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Invest in more than one computer to serve customers, instead of making us wait 40 minutes after the reservation time to get service.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Rosa N. 
Rating:
5.0

Customer did not leave a comment.

Lawenda T. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Nothing the lady that helped me was awesome.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

The girls are very friendly and helpful.

LEONA P. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Lydia P. 
Rating:
1.0

Used the Uhaul app to make reservations for the uhaul truck, when returning the truck, the app nor the website would not accept a photo of the fuel guage/odometer, I tried for over 30 minutes to get it to work, called Uhaul, was on hold forever, no one ever answered. So I put the key back in the bed of truck, and put the padlock on it. I had no way to contact anyone about the return. Next morning I find out I was charged $162.00 on top of the original $110 because they said I didn't return it till morning and didn't refill it. I have a pic of the odometer and fuel meter to prove that it was returned with fuel and the time I returned it. Total rip off!!!! Your app and website are a joke, but I'm not laughing.!

TARA E. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The inside of the truck where you sit was full of dog hair

Ashanta F. 
Rating:
5.0

Amazing customer service 😎

heather M. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Fast, friendly and efficient.

Danny P. 
Rating:
5.0

Cayci is phenomenal! Everything went so smooth. She really knows her job and is professional and courteous. She is a valuable asset and represents U-Haul in the best light. Show her she is appreciated and give her a raise or bonus! Every time I went to this location she was running it by herself. Cayci rocks!

Gary M. 
Rating:
1.0

Customer did not leave a comment.

Andre D. 
Rating:
1.0

Make sure staff counts their pads bc we were charged

ALEXANDER P. 
Rating:
5.0

Excellent check out person!

Jon P. 
Rating:
5.0

Customer did not leave a comment.

Raymund B. 
Rating:
3.0

They let me leave lot with mo lights working on trailer.

Kellen L. 
Rating:
5.0

I can't remember her name but the sale rep was amazing.... she went above and beyond to provide excellent customer service......

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

OREN A. 
Rating:
5.0

The woman working the desk was nice and the process was quick.

PHILLIP O. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Overall the vehicle was clean, but there were debris on the floor that I swept out, and the same for the loading area.

Joe B. 
Rating:
5.0

Excellent staff. Very friendly, professional and helpful.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Awesome representative!

Precious Lou M. 
Rating:
5.0

Customer did not leave a comment.

Beniamin A. 
Rating:
4.0

I left the gas about an 1/8 lower than what it was when I got the vehicle. The reason for this was because the only gas station that I found in the area that had gas only allowed a ten gallon purchase due to the pipeline that was hacked feeds this area and no one has gas. So not only did I rack up extra mileage trying to find gas I also got charged an extra $8.50 for two gallons of gas that I was short. Considering how close I had the gas to the original point and that we are currently in a gas shortage to get charged for that is pretty crappy of uhaul to do. I put in the effort and went to six different gas stations putting extra mileage on the truck that I was charged for and then got charged for the gas not being all the way to the original point. So yeah if that is how uhaul is going to conduct business I'll probably refer people elsewhere.

Jerry G. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Pick up time was quick and the service was excellent

David O. 
Rating:
5.0

Customer did not leave a comment.

scott W. 
No reviews have been submitted for this location.

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