Customer Reviews for Mid States Auto Rental&Leasing
(U-Haul Neighborhood Dealer)

349 reviews

620 W Kingshighway   Paragould, AR 72450

(870) 239-4939

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 239-4939

620 W Kingshighway
Paragould, AR 72450

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LANA M. 
Rating:
5.0

Customer did not leave a comment.

Crystal K. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
4.0

Do a better job at finding a uhaul closer to where the customer is and not making them travel a ridiculous amount of distance.

TIMOTHY M. 
Rating:
5.0

The UHAUL WILL NOT WORK to pickup or drop off ur truck but the website works great!! Awesome clean uhaul. Very good overall.

STEPHANIE H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

The particular truck I rented was brought in from another location for my reservation. The rental experience was great, however the truck should be inspected because there was a severe vibration around 40 -50 mph while driving the truck. Empty and loaded alike.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Customer did not leave a comment.

Joesph C. 
Rating:
3.0

Customer did not leave a comment.

AMBERLY J. 
Rating:
5.0

Very helpful and got me ready to go quickly. Will definitely recommend and return as a customer myself. 5 Stars sir.

RODERICK F. 
Rating:
5.0

Customer did not leave a comment.

Nickkota G. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

I tried to set up an account to return the truck after hours. I couldn't get an email confirmation. I had a lot more important things to do than deal with it.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

MONICA F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP F. 
Rating:
5.0

My experience was fantastic from start to finish! Thank you for making a hard job a little bit easier!

ELIZABETH B. 
Rating:
5.0

Nothing These people are super friendly professional just all around good people.

PHILIP F. 
Rating:
5.0

Customer did not leave a comment.

COBY T. 
Rating:
5.0

Great service. Great reliable truck, clean. I appreciate the overall experience, thank you.

DAVID C. 
Rating:
5.0

Every element of the rental process was very nice.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Stanford G. 
Rating:
5.0

make sure all locations have blankets

LESTER K. 
Rating:
3.0

People were very helpful in turning in the vehicle.

RICHARD S. 
Rating:
5.0

Everything was perfect, next time I move im using Uhaul again

TREVOR A. 
Rating:
5.0

I had a problem with the door. The cables came off the spring.

Robby G. 
Rating:
1.0

Not happy with try to over charge for their mistake would not recommend uhaul this is the 2nd time I was overcharged for mileage that I didn't put on the truck

GERALDINE A. 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

Lankster E. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Overall good people to deal with & truck was in good shape

Michael G. 
Rating:
1.0

The drop off lot was clearly behind a run down brick building. I looked for 30 minutes, call customer service twice and still couldn't find the drop box for the key. Finally, I decided to just drive around the block to see if something stood out. I ACCIDENTLY found the drop box on a different building across the street - and not at all connected to the drop off lot. By the time I left, I was so frustrated and had spent nearly an hour trying to find where to drop the key. However, I did give feedback to the 3rd customer service person I spoke to in order for her to hopefully make notes in their system so that next time someone called, the customer service rep could actually help them - like they were unable to do for me.

LANCE J. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Easy to work with, no problems at all

Elizabeth M. 
Rating:
5.0

The service was good, I got my U-Haul in about 5 minutes, friendly people and good service, I'll be going back there for sure.

RYAN W. 
Rating:
5.0

Everything was marvelous. Good job!

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Far superior to the two guys in Oklahoma City

Patricia W. 
Rating:
3.0

He did not walk out to the truck with me and show me where anything was. He was helpful with me forgetting my phone there....he called my son and told him he had it.

Debra A. 
Rating:
5.0

Everything was great here. Big lot for picking up a trailer.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

skyler K. 
Rating:
5.0

Great group of guys! Will recommend to anyone looking to rent a u haul in North East Arkansas! Thank you!!!

BRIAN T. 
Rating:
5.0

Quick and friendly service. Extremely helpful. The 10' truck that I requested wasn't available at this location so they gave me the 15' for the same price.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Not nothing at all everything was excellent I just wish u get bigger Uhauls but other than that I had a extremely excellent experience

GEORGIA H. 
Rating:
3.0

There is zero point of sitting in the parking lot for 20 minutes doing the online check in when you're still required to go into the building when it is complete.

Britni R. 
Rating:
1.0

I waited two hours at this location for the Uhual rep to show up and that person never did. I called your 800 number and one of your reps find me a truck in Paragould, Arkansas. That cause me to lose another (2) hours. When I returned to my late brothers home to move him I open the truck only to find I did not have any moving pads and or blankets. What a HOT MESS!! I have been a customer of Uhual for several years. Again, this was an awful experience for me and my family at a bad time since we are recovering from moving my late brother's personal effects to Texas.

horace H. 
Rating:
4.0

Customer did not leave a comment.

KAREN H. 
Rating:
4.0

Customer did not leave a comment.

LEANN B. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

The location was BEHIND the busniess facing the addressed road/street - being local I already knew that but someone new to town might drive right by if there wasn't any U-Haul equipment visible to the road.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

JACKIE M. 
Rating:
5.0

loved the text check in.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

ralph B. 
Rating:
5.0

Customer did not leave a comment.

Tamika W. 
Rating:
5.0

They were very nice

WILMA C. 
Rating:
3.0

Customer did not leave a comment.

Jamarcus H. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Winthurp K. 
Rating:
5.0

Fast, friendly service. Perfect.

Joseph D. 
Rating:
5.0

great and easy

tom W. 
Rating:
4.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Tyla B. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Christine H. 
Rating:
4.0

Customer did not leave a comment.

Kayla M. 
Rating:
4.0

Staff were friendly and helpful and explained the process well.

Max S. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Judy L. 
Rating:
5.0

Your reservation confirmation to a specific location is a screwed up mess. You should learn from your dealers what customer service is all about. The dealers are great at it.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

CINDY M. 
Rating:
5.0

Customer did not leave a comment.

Tamara T. 
Rating:
4.0

Customer did not leave a comment.

Billie F. 
Rating:
5.0

Customer did not leave a comment.

Dominique B. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Tony O. 
Rating:
5.0

Great pickup. Plenty of room to get the vehicle back to the trailer.

Kyle W. 
Rating:
5.0

Very happy with uhaul Company,will definitely use again!!

Alvella H. 
Rating:
5.0

Customer did not leave a comment.

mary P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Great service

richard J. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

LESTER K. 
Rating:
5.0

Customer did not leave a comment.

Lester K. 
Rating:
5.0

Laid back, easy going but professional.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
4.0

Truck smelled like smoke, luckily it was good weather and I could drive with the window open.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Pauline L. 
Rating:
5.0

real help full

calvin B. 
No reviews have been submitted for this location.

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