Customer Reviews for Mid TN Express Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mid TN Express Lube

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Barbara M.
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Used the after hours drop off. But called and spoke to Randy for information he was very helpful.

Charles W.
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Customer did not leave a comment.

ALAN S.
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The location was good but the staff was not very engaged. They weren't rude but seemed rather nonchalant about conducting business. On the other hand, your website needs a complete overhaul to make it more user friendly for making a reservation. Getting a quote is easy enough but finding a location that has the equipment you want to reserve is painful if not impossible.

Jennifer G.
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David S.
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greg S.
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Explain more on how to use it tie down straps on car dolley where very old and hard to use

annette S.
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The online return process needs to be explained mire clearly up front. We had already made pictures, returned keys and left return cite before trying to do online return. It needs to be explained up front that you need to be at location, picture taken and return form started before leaving truck and keys

Scott K.
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This location is the best around. Super friendly and helpful. They go above and beyond!

Chris F.
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I have rented a truck here on several occasions and I always have a good experience.

SHARON B.
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Nothing everything was fine

Clayton P.
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Customer did not leave a comment.

Shana F.
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Anthony C.
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lagina T.
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casey W.
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Someone needs to clean out the vehicles. I moved into my house using a Uhaul that looks like it spent a day moving hay and shredded woodchips or something.

Frank S.
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So expensive for just 2 hours. The o ou reason why I rented this vehicle was to pickup some stuffs on Home Depot and it cost me $66. The Home Depot tent vehicle for just $21. Defiantly depend too much time for a single rent

Catherine P.
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It was great, everything was ready and the trip went well.

TOM S.
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Easy process and close to me which was convenient

Mary S.
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I called this location after the Smyrna location canceled on me 2 hrs before I was to pick up the truck. I was frantic and the gentleman on the phone was so kind and helpful. I could not have ask for better service. Praise to this man he always excellent. The Smyrna location could not have cared less. She told me that I could drive to Mt Juliet and pick up a truck and she would credit me $15.00 dollars. So I called and spoke to a angel sent to save my day. He was great. When I arrived to pick up the truck 1 hr and 10 minutes later the truck was ready and waiting for us. He was quick with the paperwork and we were on our way. I can not praise him enough.

brian W.
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Customer did not leave a comment.

James C.
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Truck was ready to go when I got there and everything was explained about the truck and the rental process.

Howard B.
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Miguel P.
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They were not nice, also they told me not to follow the “on line” procedure, they argue never work After that they has issues with my reservation, they did not know that I was dropping unit at Lexington Completely wrong!!!

John R.
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Quick easy and good service!

Mathew M.
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Connie T.
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Howard W.
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Great job done by all involved. Kind, courteous, and prompt.

David B.
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Randy did a great job and the facility was very easy to get in and out of. Some UHAUL locations here have terrible street access.

Eric R.
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Richard V.
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Michelle L.
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SYDNEY H.
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Joshua H.
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Eric H.
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Michael B.
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Thomas M.
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Everything has been great with both rentals in the last 3 months. We rented a 26 ft and a 15ft. We were under the impression that if returned early though, we would get a little refund on the price. Other than that, UHAUL has been great!

Michael G.
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Customer did not leave a comment.

Cade H.
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There is also a uhaul center in town here, but I found it very easy to drop of my trailer here. They had a fair amount of trailers at the location and obviously had been a helpful location for awhile.

REBECCA H.
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Maybe clean the crumbs from the previous person out, but other than that, it was perfect!

Gregory V.
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Customer did not leave a comment.

GARY R.
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All good

Bob A.
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Not very friendly. Very drab atmosphere. Inside of trailer was dirty meaning heavy dust on floor and walls. Facility could use improvements.

Daniel G.
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Royce S.
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Andreana K.
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Damon P.
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CHRISTINA L.
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Renee T.
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Remind customers to take picture of gas gauge when returning truck after hours- didn't see that part until after we had put key in box

Darin D.
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Had trailer for Me to switch to after first caught fire they went above and beyond

Kevin I.
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Customer did not leave a comment.

Alvin E.
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Maybe a more organized parking area for the retuns.

Curtis H.
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Bryan B.
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Justin C.
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Brittani M.
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Wonderful customer service at this location. The manager was on site and was the most pleasant experience I've had in a LONG time. Greatly appreciate this location and its employees.

Angela H.
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Everything went smooth and the agent was very friendly, helpful, and informative. thank you!

Zack B.
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Customer did not leave a comment.

Aaron M.
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Employees seemed bothered for customers to self check in for truck pick up.

REBECCAH W.
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Jameon H.
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Chris R.
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Tyler A.
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Pamela B.
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So so reasonable, I would recommend this to anyone and everyone!

OWEN S.
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Vehicle was nasty and had trash in cab, glove compartment and rear. Accessing the facility was too complex as there was no place to park or return the unit Saturday when we arrived. They were supposed to be open till 5pm but closed at 3pm. Closed Sundays, they park the trucks down the road in a secured parking lot according to what I was told upon returning the unit when they opened Monday morning. I'm stuck with extra rental charges as a result. I can deal with the facility issues but again this was a change from the actual Uhaul rental and storage on Memorial who had no truck or storage unit after we arrived. Uhaul as a company has not even responded to our concern after promising to look into it a d give us a resolution.

Joel Y.
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Customer did not leave a comment.

Yvonne D.
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Matthew F.
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The mobile pickup process is not up to par. Luckily the man running this location saw us struggling to figure out what to do and came to the rescue. The truck was clean, but smelled like cigarette smoke. Nowhere in the truck did I see anything saying no smoking even though I thought that was a strict uhaul policy.

Ryan M.
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The employees were very nice and helpful!

Katherine S.
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Customer did not leave a comment.

Patty M.
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Otis B.
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Tara B.
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James A.
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Larry Glenn R.
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Clarissa A.
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David M.
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Customer service was great.

clay C.
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The van's passenger seat was sticky and must have been covered in soda or something.

Michael P.
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Great Customer service, easy and fast check in and basically I would without a doubt recommend to others and I will for sure be using this company in the future.

LARRY G.
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Customer did not leave a comment.

Lamar D.
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Nothing. Guys were helpful, courteous , explained everything.

Kevin W.
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Steve F.
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Alyssa B.
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Edward L.
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Josh H.
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Aaron E.
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The guy I rented it from was super nice and was safe among all of the COVID-19 concerns. He was fast and efficient. Will definitely rent from that location again. Truck was in good condition and gave zero trouble.

brandy R.
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The guy who assisted me was very knowledgeable and was awesome at helping me with the trailer.

Dennis A.
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Customer did not leave a comment.

Timothy S.
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Everyone was very helpful and polite. Thanks for your service.

MICHAEL C.
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Customer did not leave a comment.

Theresa W.
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Kimberly D.
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Nothing. The manager was extremely helpful I recommended my daughter to his shop. ?? Hope she takes my advice

TIMOTHY K.
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Have used them twice in past weeks. Excellent service and support

Jeff A.
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The app did not say where to leave the key. In the truck or in a drop box. I almost left it in the truck, but then decided to look around for a drop box. I don't know if there is a master key, but that could have been very bad if not.

beth W.
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Christina P.
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Ngozi F.
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Kaye W.
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Donald M.
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NaStacia L.
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No reviews have been submitted for this location.

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