Customer Reviews for Middle Island Equipment Rental
(U-Haul Neighborhood Dealer)

339 reviews

141 Middle Country Rd   Middle Island, NY 11953
(Next to lombardi's restaurant)

(631) 345-0745

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(631) 345-0745

141 Middle Country Rd
Middle Island, NY 11953
(Next to lombardi's restaurant)

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Great service thanks...

SHARONR R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Middle Island Equipment Rental made renting the trailer super easy. Everyone there was very helpful. I would highly recommend Middle Island Equipment Rental for all of your rental needs.

John H. 
Rating:
5.0

Great customer service

Veronica J. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

They were extremely attentive and efficient

chris M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

Customer did not leave a comment.

Caitlin R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASEDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

This was not a U-haul facility. It was a tool rental business that also rented u-haul trucks and trailers for u-haul. U-haul changed my reservation late in the afternoon and switched my pick up location to and hour out of my way. I was contacted by text message. U-haul customer service was of little help on the phone and made me wait on hold for 30 minutes. I made this reservation 6 weeks ago and checked in a week before my reservation. The trailer should have been transferred by U-haul to the pickup location as contracted. I feel U-haul inconvenience me to go way out of my way and add 2 1/2 hours to my move and used me to transfer the trailer for them at my expense. If you rent from U-haul in the future be aware they can and will change your reservation at the last minute, so be prepared to change your plans.

Joseph L. 
Rating:
5.0

Eddie was very helpful explaining how to use the car towing equipment. We needed to call him while traveling and he walked us through how to drop off the trailer. Excellent service! No improvement needed

Francis D. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Wilian T. 
Rating:
3.0

Customer did not leave a comment.

DIANALYNN B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYM H. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

gary A. 
Rating:
5.0

Everything went smoothly. I returned truck after closing and followed procedures but have not yet received an email confirming as such.

Rosemary B. 
Rating:
5.0

Already did recommend and your prices are ALOT better than Home Depot!

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Veronica J. 
Rating:
5.0

Customer did not leave a comment.

Alex T. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Damian G. 
Rating:
3.0

I am disappointed that no AAA discount was available when I booked our truck, according to the employee. I feel that should be constant for all AAA members . In addition, the dolly was not helpful and quite small. I was under the impression it would have been larger. I also feel the charge for furniture blankets and the dolly is excessive. Those fees should be , at the very least , partially refunded to the customer upon return.

Sean L. 
Rating:
5.0

Staff was friendly and helpful

John R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Connor C. 
Rating:
5.0

No Problems - thanks

Aidan B. 
Rating:
5.0

Customer did not leave a comment.

Preston L. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

I was unable to access the UHaul website to confirm my return of the trailer. Your webpage was unable to locate the address of the Middle Island UHaul site.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
3.0

The truck was in excellent shape, except that the windshield(interior) was filthy. Once I cleaned it, my overall experience was excellent. The only reason I picked up at this location, which was far from my original choice, was due to truck availability.

Robert S. 
Rating:
5.0

Very pleasant to deal with. Made the whole process very easy. I would definitely recommend this location.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Gianna R. 
Rating:
4.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

Great service. The guy connect and disconnect the trailer for me. Smooth transaction.

Wessam M. 
Rating:
5.0

Customer did not leave a comment.

Dilipkumar P. 
Rating:
5.0

Easy check in and out process online. Customer service at this location was fast, friendly and efficient.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Jagdesh S. 
Rating:
5.0

Nothing very professional!! The staff Tom and Ed were prompt and walked me through the process quickly. Time was important to me and the guys were great. On top of all of this, the Corona Virus was still invading our lifestyle and the ability to be free. Thank you

PATRICK P. 
Rating:
5.0

The most helpful of any U-haul location I've ever used.

Preston L. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
3.0

Good experience

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

The process shouldn't take so long and please please tell them to give the exact amount instead of quoting one price then once you get there it's other things added on

johnson R. 
Rating:
5.0

Nothing. Service was excellent and customer friendly

jose S. 
Rating:
5.0

Customer did not leave a comment.

Chenelle G. 
Rating:
5.0

Customer did not leave a comment.

Laura Z. 
Rating:
3.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

steven R. 
Rating:
5.0

Customer did not leave a comment.

Edmund M. 
Rating:
5.0

Customer did not leave a comment.

Yasin C. 
Rating:
5.0

Friendly, helpful and knowledgeable staff.

Preston L. 
Rating:
5.0

The folks at Mid Island rentals were awesome.

steven G. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE J. 
Rating:
5.0

None needed

Michael M. 
Rating:
5.0

Always a good experience there!

ANDY P. 
Rating:
5.0

Customer did not leave a comment.

luis S. 
Rating:
5.0

Very helpful and friendly people

sal A. 
Rating:
3.0

We bought rope to tie down the furniture there but would like them to sell bubble wrap or blankets to protect the furniture.

Nancy H. 
Rating:
5.0

Dtaff was friendly and helpful. Keep up the good work.

Anthony D. 
Rating:
5.0

??

Jacek B. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

We rented a 10 ft uhaul based on description to take a king size bed and it couldn't not sovwe have to chase a site that had a 15 foot U-Haul and finally got one Lost two hours of moving time and paid workers for helping load an additional two hours so that we could get a truck. We were not happy and quite frustrated for misinformation and first rental place. we received no financial compensation and for this inconvenience and our of pocket for labors because of this U-Haul should have discounted truck rental Please adjust and credit back my bill appropriately Thank you Marsha diamond

bruce D. 
Rating:
3.0

Customer did not leave a comment.

KERVIN H. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

All was great. Thank you Pete

Peter P. 
Rating:
2.0

Key Slot is not marked well. Truck had less gas than on paper, guy initialed the new fuel level but did not enter it into the system.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
1.0

Customer did not leave a comment.

John D. 
Rating:
3.0

The assistant manager (I think her name was Lauren) was totally disrespectful and ignored my husband and I regarding this issue. She was nasty, rude and basically just didn't answer or have any accountability for this matter. I will NEVER rent from you again.

Roseanne S. 
Rating:
5.0

Nothing They do a great job at this location ??

Frank N S. 
Rating:
5.0

Customer did not leave a comment.

Hyunsik K. 
Rating:
5.0

Customer did not leave a comment.

Arvin T. 
Rating:
4.0

Customer did not leave a comment.

JASON N. 
Rating:
4.0

I have a problem with UHaul estimating the gas in tank. The tanks are so large that it is virtually impossible to be accurate. I don't know why you don't have a more exact digital system. I was given the truck supposedly at 1/2 tank. It was not. As soon as I pulled off the lot, I nonticed that it was under a half. Also, there was a rather large crack in the front windshield that I didn't notice until after I left also. The crack created a whistling noise that aggrevated me the entire length of my trip (which was over 400 miles). This windshield should have been replaced before UHaul rented it out.

Roseanne S. 
Rating:
3.0

Key drop was not easy to identify

Andrew G. 
Rating:
5.0

Nothing very happy with my experience They do a great job Thanks

Frank N S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

john Z. 
Rating:
5.0

Customer did not leave a comment.

Doreen R. 
Rating:
5.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Customer did not leave a comment.

Arnold R. 
Rating:
1.0

Want a corporate office to call me asap at 631 394-1980

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Roseller L. 
Rating:
5.0

Customer did not leave a comment.

Kristine W. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
No reviews have been submitted for this location.

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