CONTRACT NO# 75007776 What was contracted was for a small 4 x 8 pick up truck with a motorcycle trailer. What I received was a MOVING TRUCK. WHEN ENTERING THE VEHICLE, THE ENGINE LIGHT WAS ON THE STEERING WAS TERRIBLE AND I WAS TRAVELING FROM NAPLES TO MIAMI FLORIDA. THE VEHICLE THAT WAS RENTED TO ME SHOULD BE TAKEN OFF THE ROAD. IT WAS VERY UNSAFE. I NEVER USED IT. IT PUT TREMENDOUS STRESS ON ME BECAUSE OF THE FACT THAT THE VEHICLE THAT I WANT TO RENT, IT WAS NEVER SUPPLIED. YOU OWE ME FOR GAS AND FOR ALL OF MY AGGRAVATION WITH YOUR inflicted on us.. I expect a response to this review. Robert Garbo 203-980-8619 email bob@bomardesignct.com
Robert Garbo
Customer Reviews for Midgard Naples Boat & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was filthy inside . We had to spend valuable time sweeping it out. I have pictures dated & time stamped as well.
Andtew Hartmanexcellent value for money. Great equipment in great condition. The uhaul rep was very friendly and helpful
Thomas BarrettFabulous service and obviously care for equipment and clients.
Ian MenziesGreat customer service
mark mcmahonPeople were great .....truck performed as expected......good value for the money too.
Wayne BrannonConvenient, efficient, and friendly.
Deborah WilliamsStaff was very helpful
Scott GriffithMake sure the trailer is in good condition before renting it out.
Michael GrayExcellent customer service!
william NawrathVery smooth. Tristan was great!
Bud PalmerGreat location and the people are helpful and the service was very quick and efficient.
Vickie DavisMan at counter was very pleasant
KENNETH ZIELKEWas charged for the insurance and I did not want it. Only had the truck for 3 hours ..
Jeff BabiszThe gentleman who works there was FABULOUS! Fun to deal with!
Lisa ScurriaGreat experience… very easy process!
Eileen Lucasemployees were excellent helpful and friendly. making sure equipment was attached correctly and working properly. great experience and close.
Edgar PenzoSuper easy to pick up and drop off! Will use Midgard any time I need to rent again.
Norman SidlerNice professional convenient
Bruce LynchThe drop-off location was great! The guy called me during the day to make sure I was going to drop it off and also helped me out after the U-Haul team sent me the wrong drop-off time. Rick was great!
Dillon PhillipsMark was the man!!! He went above and beyond 10/10
Bryn PostFellow was great. Very friendly and neat clean place. Impressed me.
Carl HaeusslerEverything worked great --- no suggestions
Wayne BrannonRich at the MidGuard counter was great and it all went well, but I couldn't do the pickup solely on my phone app as planned.
WAYNE BRANNONRich, the gentleman working that day, actually was kind enough to stay open for us a few minutes late, until we got there. He made the transaction much easier for us.
Domenico FulcinitiAlways good and dependable
CRAIG VERRANVery smooth operation. Well cared facility. Ease of application and administration was excellent. Employees were polite and very professional. I was extremely happy with entire experience
Jack AliottaExcellent service from all involved
Milena BrankovaEXCELLENT CUSTOMER SERVICE. Friendly and Fast. Great experience!! -Sean
SHAN STUARTNothing
Donald SpencePut a sign out front that says U-Haul rentals Here…
Andrew SladeNice place.
Steven GoodyearRich was really great. Nice to see someone with a personality working in a service business like this.
Eric SpenskeWas told by employee to pick one of 3 drop off locations none of which as anywhere hear me. He told me to call uhaul and try and chance it. Shouldn't that had been his job??
Edward HoldenThe trailer was clean and in good order with the exception of the light hook-up. My husband had to go to Walmart and buy a 4 prong (?) for the lights. It would have been much better had the location had some for sale.
Joann FerinaGet more Appliance 2 wheeled dolly
Patrick WohlwendExcellent service as always. Thanks.
Greg KaiserI find it gouging to be charged $8 for gas when I went round trip about 6 miles. To me that is total gouging. I live across the street from Mid Gurard Storage in Naples, I would like credit for the $8, call me at 908-403-7675.
CRAIG VERRANThe dolly was not in proper working condition when I picked it up. Did not realize that it was not working until I had to load the car on it which resulted in a return trip to the rental location.
Michael FoleyTrailer had broken wires, Location quickly adjusted the rental and I was on my way with another trailer. Excellent service and response to problem.
Richard Pruyn SrThe gentleman who helped me was professional, friendly and displayed great customer service. I appreciate your dedication to great staff.
Tawnya PastuckKeep up the good work
ARTHUR MASCARELLOMy experience was just simply easy and smooth. From the moment of walking in the door to returning the trailer. Very pleasant and helpful.
Amy Cathey