The app needs to be improved
Jason G
Customer Reviews for MidGard Self Storage Mall Dr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great virtual customer and office customer service person Cheyenne very helpful ! We are very happy with our experience with Midgard .
Denice GFrank always has a great attitude, definitely one of the best in the area when it comes to professionalism and service minded!!!
Aharon OMet all expectations and very friendly and professional.
John LThe on-site manager, Frank, was very professional and personable.
Gerald AIncredible service!!! Very polite and awesome attitude!!! This was the smoothest part of my move!!
Aharon OFrank was personable, helpful,.and very professional. He made my rental experience a real pleasure!
Gerald AN/A
MICKEY LAwesome experience would not hesitate to rent from again.
Tim HEveryone at UHaul in Florence was super friendly and helpful. This is why I return to UHaul again and again. They take care of their customers!
Kimberly CProvide door stops at the climate controlled building
Dena WEverything was great. The staff at the pickup and drop off site were very professional and helpful. The truck and equipment were in great shape. I had no issues at all.
Steve EVery prompt and ready for us when we got there. Employee was very helpful and informative.Excellent customer service!.
Myra OThis team was excellent and provided the best uhaul experience I’ve ever had. Thanks!
Ronald TIt couldn't be better!!
Amanda AFrank was very rude and hostile. Did not offer help with UHaul check in. Once I decided to go into office, Frank implied my family and I were trying to rob the place. Yes, I'm black. Frank also implied that I attempted to commit fraud because my card was locked during the transaction for going over miles.
Oshionna TFacilities here are always neat and organized. The two managers, Frank and Brittany are both real people kinda people and a pleasure to talk to. I enjoy enteracting with them. Oh, and they provide excellent service. (I Would add a smiley face if I could) Millie Wilkins 334 353-7371
MILDRED WCheck in quick, easy, professional.
Allen HI forget the young ladies name who checked me in and gave me the keys, but she was very friendly! Will do business with guy again because of her!
Greg BStorage/rental place was great along with the friendly and helpful staff. But on the other hand your truck was horrible and should've been sold or junked 30,000 miles ago!!!!! Truck EL 1069 B Truck would barely reach 55mph due to MULTIPLE PROBLEMS!!! Had transmission problems, possible misfire causing WASTED GAS AT MY EXPENSE, every time stopped in Drive felt like it was going to die and was shaking. Has possible bad bearing or bubbled tires and once achieved 55 mph which it barely made would shake all over the damn road!!! THIS THING IS A DEATH TRAP AND NEEDS TO BE REMOVED FROM SERVICE IMMEDIATELY!!!!! Oh I forgot to mention the AC problems... So the AC would run a minute or so and cut out for 5 mins or so, then run for another 2 minutes and cut out again!!! IT WAS 113 DEGREES YESTERDAY WITH THE HEAT INDEX!!!!! Who wants to move out of storage sweating to death only to get in a damn truck with basically NO AC, drove with the windows down the whole time!!! So much fun in your garbage truck..... This is so disappointing, WE DIDNT EVEN GET TO FINISH OUR MOVE AND HAVE TO NOW PAY ANOTHER MONTH OF STORAGE AND RENT ANOTHER GARBAGE DEATH TRAP WITH NO DAMN AC!!! WHAT ARE YOU GOING TO DO TO MAKE THIS RIGHT!!!?? THIS IS BULLSHIT AND NOW WE HAVE TO DO IT ALL OVER AGAIN DUE TO YOUR NEGLIGENCE AND ALLOWING THAT THING ON THE ROAD. THANKS FOR NOTHING!!!!!
Paul GVery nice and helpful people.
Nathan KI paid hard earned money to not be able to use your product. The lights were not working properly. I had a mechanic look at it and he did not want to tear into your trailer. He said the lights on my truck were working properly just not the trailer. I was not able to use it but I paid for it.
MICHAEL RDropped trailer after hours.
Ken RThe employees go above and beyond ! We have used them several times for truck rental as well as short term storage. We had to extend our truck rental this time and Frank was able to accommodate us even though it was the last day of the month which is very busy. We will use MidGuard on Mall Drive again :)
MARY WEverything was great !! One stop shop for all my storage and uhaul needs
Janette JBetter customer parking
Dwight OBritney was personable, easy to talk to, and more than helpful to hook up the trailer to my car. It was a very pleasant as well as an efficient experience and exactly what I needed to get my hauling job done.
dick mHarry Potter 42 girl was super nice.
Mike KVery limited parking area
EUGENIA ABrittney was awesome! She did everything right, she was very friendly and helpful!! There is nothing needed to improve.
Richard MVery friendly and helpful staff. I would rent here again even if they weren't the closest.
TRAVIS RFrank and Brittany are awesome! Highly recommend this location all the time!
TUCKER SBoth locations were great. Friendly and professional.
DAVID CBrandy was friendly and helpful and she had a smile on her face . Thanks Brandy
WILLIAM PNothing as far as I’m concerned
RICKY GDrivers side door was hard to open. Truck looked like damage was improperly repaired. Employee was very nice and polite.
FELICIA DGreat
RONNIE HNa
MILTON HPick and drop off the were very easy. Staff was helpful. I will use them again !
MARY WWould definitely recommend to anyone
Christopher CThe Young lady who checked me in provided exceptional service and this was on a Sunday Afternoon!
KURT WCan I get a receipt ?
Erik BIf I need to use UHaul again, I would us this place to rent. The service is excellent. The people are very helpful and friendly.
DEBORAH JThe manager of Midgard on Mall Drive was very professional and personable, and made the experience very welcoming. Much appreciated.
ERIC S