Customer Reviews for Midgard Self Storage SR 70 LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage SR 70 LLC

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Charles S. on

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Fix the answering service, voicemail is full,

Brenda S. on

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Amazing customer service. Highly recommend and appreciate all of his excellent information

steven W. on

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Barbara R. on

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Dennis B. on

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George A. on

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Great experience

Frankie R. on

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Charles G. on

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Marcie B. on

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Leslie F. on

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Jamie S. on

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Previous renter smoked

Linda W. on

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Virginia B. on

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James E. on

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Sheryl J. on

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Hilard N. on

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Robert W. on

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Jay L. on

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great experience easy to check in and out.

John L. on

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Your representative was the very best! We have leased vehicles in the past and this total experience was superb. Thanks to Amber Howard for making it great.

Wil A. on

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This was a great experience, everything was smooth and easy. The cargo van was in great shape and ran very well. Thank you for making it EASY.

DANIEL S. on

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Easy in, easy out. Very smooth experience and I liked the fairly new equipment.

Jeffrey D. on

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Scott M. on

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U-Haul customer service is excellent and deserves a 5-star rating. Glad I went with U-Haul.

John T. on

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Nothing. Midgard service, equipment and cost very reasonable. They are the best because you can reserve a truck or van the night before if one is available. You have one hour hrace time to pick it up from your reservation time. All other rental companies said to call the day of rental at 6AM to see if a truck or van available. Why worry about waiting to see if a truck or van available? Other companies useless. Use Midgard.

Linda M. on

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Don't think there is anything bad service was excellent people's was over friendly great place to rent a U-Haul

MICHELLE A. on

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Jonathan L. on

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Julian M. on

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MArio A. on

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joe P. on

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You send way too many texts and emails. Can confuse the customer. Your traffic department needs help. I scheduled with Midguard but another location called to confirm order. They had wrong date and time. I planned to pick up before office hours and was told you would text lock box code when I arrived and signed in. No code was sent and I had to wait until office opened. That delayed the start of my move and the help I had waiting at my move location wasn’t very happy. I would expect some kind of refund for our lost time and aggravation.

William M. on

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Karen C. on

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Everything went smoothly and John was extremely helpful!

Anthony B. on

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The desk staff at both Midgard storage locations are excellent!

Bill W. on

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Robery W. on

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15’ft truck was not available . Used a 20ft truck and everything was great

Anthony R. on

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Kevin P. on

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Mangar Pérez was outstanding. I would rent from again.

KATHY S. on

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There was a new trainee donor too much longer... over 40 minutes to get my truck that I had already preregistered before in person. Then when I went to drop the truck off off the place I had given the specific info for... they did not know about it and was full. They did finally help me find another location that was better then the place the 800# wanted to send me to

Anthony E. on

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I drove 10 miles, filled tank with 1 gallon of gas, and was charged fee to refuel 5.5 gallons of gas. Facility did not return my call. I can deal with mistake being made, but not owning it is unacceptable

STEPHEN L. on

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Ted S. on

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Shereka J. on

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David V. on

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Exceeded my expectations by far

Bill M. on

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The inside cab wasn’t clean. It needed to be vacuumed.

Maria A. on

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diana B. on

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Very professional Flexible and communicated well Happy!!

Michael C. on

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Parking is somewhat limited.

LOUIS J. on

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The uhaul truck i picked up from the Midguard Uhaul in Bradenton, Fl, had a dolly, 4-5 blankets and a black object with straps attached to it. I explained to the uhaul personnel at Lock Box in Winston Salem that all these items came with the truck. Overall the truck rain smooth the entire way. A cruise control would have been even better. The agent at Lock Box was displayed excellent customer service skills.

NANCY V. on

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Alexandra R. on

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Robert B. on

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Everything went smoother than expected from reservation to checking in and the return of the vehicle. Couldn’t have asked for anything better. The vehicle was in excellent condition and very clean. Highly recommend this facility if you are in need of a rental vehicle.

Angela G. on

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Great experience. Lance was very helpful. He made check in and check out fast and easy. I think he is a great asset to your store.

Stephen R. on

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Clerk had a bad attitude when my wife told him the van was given to us filthy. He said it was not filthy but maybe dusty. When he saw that I was sweeping out the back bay area, he got a blower to blow out out the dirt, grass, and paper. The clerk maybe ok at leasing storage units but he has zero customer service skills for leasing UHaul trucks. I will not use this location again.

Teri D. on

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If only I could remember the name of the gentleman that helped me???? He was awesome. Got the paperwork all set & me on my way quickly. Friendly staff & clean facility. Will remember that when I need another U-Haul rental. Thank you for being customer service oriented and not making it a hassle. I really appreciate that my time was valued!

Howard M. on

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The personnel were rude and demanded that I take the trailer tp another location, although this was the drop off location assigned to me by Uhaul. I informed them I that I would not drag the trailer around town in the pouring rain. They kept saying there was no room when it was obvious there was plenty of room throughout the location. I will never use this location again and will try to find a different Company other than Uhaul in the future!!

Dawn W. on

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Kathy S. on

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Sue W. on

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Sue W. on

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The main computer system was down when I arrived. This delayed my rental somewhat, which was a fairly substantial issue.

Jon B. on

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LOUIS J. on

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Joseph B. on

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Scott C. on

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We didn't use the facility due to plan changes/cancellation. So we can't provide any comment. Since the website won't let us leave the ratings option empty, the "average" is chosen.

Audrey Z. on

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Every thing was great, no complaints.

Tuan T. on

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Really friendly staff

Nina M. on

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Christina H. on

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They need a newer box van!

russell H. on

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This experience was excellent! I dont have any recommendations for improvement. The pick up & initial rental was professional, fast & organized. Thank you!

arnoldo C. on

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THOMAS K. on

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very efficient and friendly

richard D. on

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Van had lots of bugs in it I mean lots offing bugs. Young lady was nice. I would rent from there again but would check for bugs.

edy N. on

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Bradley W. on

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Paul G. on

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Very helpful & pleasant!

DAVID S. on

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thank you for fixing the problem I created by allowing me to turn in this trailer to the destination location instead of making me take it back to AR.

LOUIS J. on

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The ladies that assisted me that day. Displayed outstanding customer service skills. Their attitudes and personality were simply overwhelming.

JAMES P. on

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CARMEN J. on

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MJ and co-workers were helpful and quite friendly. Best U-Haul experience Ive had in decades. Thank you.

Joe B. on

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LUIS D. on

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The customer service was excellent! That alone made the experience painless and it was a pleasure to do business with this location.

Stacy F. on

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When picking up vehicle, there was no discussion of rental fees and charges. We thought we were paying $19.95 + 59 cents per mile. Our final pricing was charged 69 cents per mile plus additional fees. So there are no surprises, the pricing needs to be discussed during the pick up process.

Paul M. on

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Great service and helpful staff. If I need a truck, I will use this location again.

chuck A. on

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Full disclosure. Didn’t know I had a $10 insurance charge, even though I had personal insurance. Would have liked that info up front rather than a surprise at return.

Marc G. on

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Michael S. on

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I cannot think of one thing

Nora L. on

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Dave was very personable and thorough. The units are clean, well lit and ot was great to have the dollies available to move our things

christine C. on

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Quick and easy pick up. Friendly staff! Will definitely use this location again. I have never rented a truck before so I was really nervous, but everything went so smoothly from beginning to end. I also underestimated how long I needed the truck for so I called a few hours before closing and was able to extend my rental period. What a relief.

James D. on

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William S. on

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Thomas A. on

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Would like to see true advertising, $19.95. It was double that .

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We had to wait over one hour to pick up the truck we had made reservations for and had received a confirmation phone call two days prior from Goin Postal. When you are moving, you don't have an extra hour to wait to figure out the paperwork. Also, the price for the rental was wrong, although they had also confirmed that also.