Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)

189 reviews

1405 NW McEver Rd   Gainesville, GA 30504

(770) 535-8369

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(770) 535-8369

1405 NW McEver Rd
Gainesville, GA 30504

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Kick the tires. I had one that was flat. Found out as I was loading trailer after I left facility. There was a rusty nail so it was not a new flat.

RONALD N. 
Rating:
5.0

Service was extremely good and Evelyn was courteous and helpful

ROBERT K. 
Rating:
5.0

The young lady that helped me was amazing! It is so refreshing to walk into a business and see a smile. She was very pleasant. The whole process was smooth and fast.

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

JOHNC D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

I would like to suggest (this is not a complaint) that more appliance dollies be available for customers. We were able to make do with the hand trucks and utility dolly. Otherwise our experience was 5 star. The price of the rental and the on-site management “Evelin” was very knowledgeable and friendly at Mid-Gard self storage

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Len K. 
Rating:
2.0

When returning the vehicle no one was there so the key was left in the box. Later on got an email stating you owe more than what was on the bill. The fuel in the vehicle was the right amount but charged you for fuel. Charge for more than the days you actual had the rental

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

BRENT F. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
1.0

We had a reservation to pickup a uhaul at 9 because that's when the store opens for business. We waited for someone to get there until 10:30! It put us so behind schedule for moving.

Kennon T. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

CLARK J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

LAJUANA W. 
Rating:
5.0

Customer did not leave a comment.

SHAKEERIA H. 
Rating:
5.0

Customer did not leave a comment.

FAYE T. 
Rating:
2.0

I had a terrible experience. Truck was not available for pick up at the original location. Staff in Buford location not helpful at all. I had to call multiple numbers, got disconnected three times before my wife solved the problem. Really poor service

Randy M. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

She was very helpful.

Taylor Y. 
Rating:
5.0

Kirsten. I don't know if I'm Spelling her name correctly, sorry for butchering your name,but she's AMAZING! . I pick up a 26 " long and a tow Sunday 7/11/21 and she was very informative, wanting to help,very much passionate about getting me out of there. With that massive truck. She inspired me to get a CDL license and learned more about big trucks and driving them successfully. Everything was very clean and perfect. Thank you for all your help Kirsten

GLORIVETTE D. 
Rating:
5.0

Omar was great! Fast, professional, and knowledgeable!

SAKENA S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

JUAN K. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

My experience at Midgard was a pleasant one. All the employees there went above and beyond to make sure I had everything I needed. The manager was very professional and would highly recommend them for storage units and U-Haul rentals.

MELODY C. 
Rating:
5.0

Overall, I had a great experience. The lady checking me in/out for the equipment was very nice and professional. Thank you!

ARMOND T. 
Rating:
3.0

Truck had trash in the cab, blood on the seat, and the back was dirty. Truck was not cleaned or checked before we picked it up.

RALPH C. 
Rating:
2.0

Everything was perfect!

Lillian V. 
Rating:
5.0

Customer did not leave a comment.

Stefan S. 
Rating:
5.0

I was very impressed with the service we received. The lady at the desk was very nice an so helpful. We had a great experience an I will use the next time we need a Uhaul

BOBBY J. 
Rating:
5.0

Customer did not leave a comment.

william E. 
Rating:
5.0

Customer did not leave a comment.

GLORIA W. 
Rating:
5.0

Easy pickup. Easy return. Pulled like a charm.

TERRY A. 
Rating:
5.0

Repeat location was polite, professional and proficient. Paperwork was handled quickly. Overall a great experience

STROTHER R. 
Rating:
5.0

Customer did not leave a comment.

Katholeen S. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

ERICA H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Kirsten was a pleasure to work with.

LEE R. 
Rating:
5.0

Everything went smoothly and had no problems with the rental of the cargo trailer.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
3.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
4.0

Clean the truck before renting it. We were told “we don't clean the trucks, we can't get cleaning supplies”. The truck had not been washed or swept out nor had the inside been cleaned or vacuumed out.

Timothy C. 
Rating:
5.0

I was very impressed that I was able to pick up and drop a UHaul truck and my storage facility.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

april S. 
Rating:
3.0

The sales lady was very sweet and friendly; however, she was not there when I arrived (despite calling first), and she failed to mention any of these additional “fees” that keep manifesting on my ever changing receipt. I'm disappointed at best. Get it together.

Gabrielle E. 
Rating:
5.0

Customer did not leave a comment.

KEN A. 
Rating:
4.0

Customer did not leave a comment.

Jerome H. 
Rating:
5.0

Great service!!✌️

Donald M. 
Rating:
1.0

The girl that checked me in was extremely rude. She was very nadty to me for no apparent reason. She was not wearing mask and she threw papers and the key at me. The truck was very dirty . Used gloves were left in the truck from previous renter. And tire on truck horrible. Worst experience ever. The girl at counter HORRIBLE, EXTREMELY RUDE.

Rose A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN W. 
Rating:
1.0

Customer did not leave a comment.

Carlis S. 
Rating:
4.0

Rear passenger side tire was flat upon pick up. Had to stop and fill with air. Otherwise, good experience.

Catherine N. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

I was in and out with minimal content

Janice T. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

LAURIE H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Cassidy C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

Amelia M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Allyson C. 
Rating:
4.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The location was phenomal and very helpful. The problem was with Uhual. The computer said it would carry my car which is a 2013 Grandsport Corvette coupe. There is no way frontwards or backwards that car hauler will haul a corvette. So I paid for a day and got nothing for it. Like I said the location was awesome but this one is on uhaul.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Ebonic T. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Continue your personalized service.

MARGARET R. 
Rating:
4.0

Used drop box so I had no staff interaction.

Brian W. 
Rating:
1.0

As a first time after hours pick up customers i was not told to sign up online on the time of pickup to get the keys. It was very stressful.

aziz M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The back door was very hard to pull down. The lock kept getting caught.

Lisa J. 
Rating:
5.0

The truck wasn't cleaned or vacuumed so I asked the gentleman that worked there to help and he apologized and ckeaned it for me. He was very professional and did a great job. No other negatives.

Pamela P. 
Rating:
4.0

Easy online return process

Paula M. 
Rating:
5.0

Customer did not leave a comment.

JOHNISE T. 
Rating:
5.0

I waited for an hour on the phone in the parking lot to retrieve the code to get the key for my uhaul. I would like a credit for my time wasted.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

CHANCE C. 
Rating:
5.0

I recommend that when someone rents a car transport that they show the person renting it that you need to remove the fender to be able to get out of the car.

CURT S. 
Rating:
5.0

Angel it's the BEST!!! Thanks man.

MIGUEL G. 
Rating:
5.0

Great customer service today and the location was great! Will definitely be the first place I look for this need next time. Thanks!

ROBERT N. 
Rating:
5.0

Great

James A. 
Rating:
5.0

Customer did not leave a comment.

Virgina F. 
Rating:
5.0

For a first time user of U-Haul, the Midgard Self Storage company/staff made the experience smooth and trouble-free. I was very pleased, and staff was excellent to deal with. Thanks Midgard for a pleasant experience.

Daniel Z. 
Rating:
5.0

I drive out of my way just to go to this particular location. Great customer service and like the cleanliness. I highly recommend them.

DESIREE R. 
Rating:
5.0

Customer did not leave a comment.

Loyda L. 
Rating:
3.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

Take customer around the truck to familiarize them with all aspects.

joe T. 
Rating:
5.0

Customer did not leave a comment.

Suzanne E. 
No reviews have been submitted for this location.

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