The brakes on this vehicle were so so bad and Andre Dicarlo said he drove it and nothing is wrong with it BULL CRAP, I will never use your service and for not giving me a refund I am reporting you to the BBB cuz those brakes were just horrible !!!!
Jacqueline A
Customer Reviews for Midgard Self Storage Murfreesboro Cason Lane
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great however the Uhaul automated/app reservation system was horrible!! It was down most of the day, we couldnt upload IDs or check the vehicle back in. If uhaul is going to make you do a virtual/all app business model then you better make damn sure your app and web page is solid! Hire a better company to build and run your interface and web portal. If it happens again, I will rent through someone else.
Mark CN/A
Anese GNothing
RICHARD BThis location is awesome! They were beyond helpful and nice.
Irene YGreat folks to work with!
Marshall CAll was good. Staff was accomodating and equipment was ready
Keith GGreat customer service all the way around!
Jonathan WThe location didn't have all of the items I intended to rent
Timothy CTruck almost killed me.
Justin GSafe, convenient and helpful.
Larry PVery helpful
JEFFREY SNothing! Kristen went out of her way to provide excellent customer service. From calling to let me know the previous renters were going to be late to taking care of me on arrival and after. Best Uhaul experience ever!!
Bryan PI would like to note that we brought the truck back with the same amount of gas we left with , and we were charged $12.39 extra for gas. I tried calling the facility to dispute the charge but was not able to speak with no one.
Angela CFirst and foremost the after hour pick up and app are not user friendly and no one told me that the credit card part were having issues. We spent 45 minutes just getting through that! The truck was dirty. Leftover food in glove box and canned drinks left under seats. Not a wonderful experience and super expensive!
Brittany GTheir customer service is very great and the pleasant of their greeting when you come into the store. And they are very helpful.
Tashella SVery friendly and easy to return the equipment. Done in less than 15 minutes.
Gerald TIt’s impossible to communicate with UHaul. After getting a discount for having to drive so far out of the way for the truck, the discount couldn’t be added until after the transaction was done. The location and people had nothing to do with it (they were kind, professional, and very helpful). The UHaul company is stupid for not being able to make adjustments for people they screw over and can’t seem to keep their word when they say they’ll do something.
Zachary SThe "verify condition" app wouldn't allow me to continue after completing first page of questions. Needs to be fixed.
Frank CStaff was awesome!!
maureen gThe lady working in the office is an asset to your company… she was thorough, had a great personality and very kind! The world needs more people doing business with a smile! I sell real estate and will refer often!
Lenese HGreat customer service.
Allan RNo suggestions. Everything was great, and Elizabeth was very friendly and helpful.
Jill BThey sent me to the wrong location so i had to drive more miles to get to the other which had me running late to my appointment.
Kenny Rdrop off was wonderful and easy to do with the app even after hours!
Kurt CI rented my uhual from midgard on cason lane and the woman who works there was very helpful and she is always pleasant and patient and that is why I continue to get my uhaul from that location.
SHEQUINTA PWhy am paying so much.
DEANGELO CNothing, the staff couldn’t have been more friendly and helpful. Night and day difference from the Livonia location.
Stephen KService was great.
Kimberly COutstanding staff, super easy transaction and she made it easy to return. I will use this facility for all my future rental needs!
Mark CMake sure the dolly is on the truck
Willie SKyla, the U-Haul attendant, was excellent! Worked through an issue and got me on my way. Friendly and competent.
Dave SLocation did not do right on fuel. Over estimated it on front end under estimated on back end. They said it had 1/2 tank when checked out and said it had a 1/4 tank when returned. This was not true it had 3/8 when I left and I stopped at gas station and filled it back to 3/8 upon returning and they charged me $60 dollars for fuel saying it needed 13gallons on receipt. Location was closed when I returned and I didn’t authorize this. Fair is fair, right right, wrong is wrong. They were in the wrong for this.
Joel PLocation was fine. Reservation was horrible. Forced to pay an environmental fee! I don't want to support your socialist policies. Price kept going up every time I turned around. Estimated taxes were WAY off. Location didn't have the furniture pads I ordered. Mileage charge was higher than on the estimate but I wasn't provided with a copy of my quote in the original email so I don't know what changed. I will try to use ANY other truck rental company before I ever use uhaul again in the future!
Erik SThe Midgard storage employee was awesome and very helpful .
Rodercik JNothing it was great
Brenda WNice place
DAN FThe location itself was fine, however, U-Haul billed me incorrectly even after the gentleman at the counter said that he input everything correctly. A $20 credit was not applied properly to my account even though he entered it into the system. I was also charged for furniture pads and a dolly that I never rented. Now, U-Haul is making me jump through hoops to have the items corrected and get me the $30 back that I was overcharged.
Ryan RTruck was in bad condition and was very unsafe. Regional manager wasn’t willing to make the situation right. I’ve used uhaul for years but I will find another rental company after this experience.
Shanna HNeed an easier check out and in process. The app is somewhat complicated
shonda gThe staff was so friendly and nice. The whole process was easy & I was scared because I had never rented a Uhaul before. But it went so well, I’d do it again!
Magnolia MIf you could have stopped the rain as we finished moving that would have been great!! Hahaha Seriously everything went easily and smoothly. Check in/out was quick and simple which got us on our way nicely. I don't have any negative thoughts at all regarding the entire process.
JOHN NI will recommend the pick up location to my clients. I needed to move a piece of furniture. I am a local Realtor and needed a truck fast. This location had some of the best customer service I could ever ask for.
Vandalyn VClarification on charges and this location was not helpful with that.
john sThe trailer was in great shape other than a couple normal wear & tear spots. The one item that needs to be observed was the condition of the tires. The tires showed uneven wear on both sides proving the alignment of the wheels is not correct. I suggest more mechanical & functional inspections be done.
Kurt Sfast friendly service, very clear and helpful instructions. Because we were picking up the day after a holiday before they opened, they called me a few days ahead to give instructions! very helpful!
Christine BThe lady that helped us was wonderful.
Chris GNo improvement needed. Excellent service and equipment.
Connie TExcellent, and efficient customer service and check-in & check-out process. I would definitely recommend.
MARK D