I don't recommend at all. this location. They charged me $70 for fuel. I returned the truck with the same level that they gave it to me. I do not recommend using this Uhaul location. costumer service didn't help me on anything.
omar m
Customer Reviews for Midnite Towing & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't like using apps for everything, I want to see the rental item before I rent it, I also want to talk to a real person so they can answer questions.
curtis cIt was difficult to find, and they tried to charge me for an extra day because THEY were closed. I dropped it off early, leave me alone!! So expensive and ridiculous.
Naomi SEverything went as planned. Staff was very nice and helpful.
philip hmy 2nd rental I tried getting a bigger Uhaul due to the amount of stuff I had to move. They indeed, both times I rented a Uhaul, had the larger trucks on sight. But denied renting it. Said the larger truck was rented. All weekend I witnessed the truck stay in there parking lot. In the end I ended up having to make 2 trips. Which is how the place makes their money. Off the mileage. My first rental I found evidence of drugs in the unit. I contacted cooperate and turned proof over and my money was refunded. I feel the 2nd rental, refusing to allow me to rent a larger unit was them making their money back on what was refunded previously. $260 for 2 nights and no more then 28 miles was put on the rental. Kind of outrageous pricing.
Tiffany LN/A
Jose JEveryone has been very helpful and courteous just had a small problem with dropping off the key fob slot was not big enough so had to drop off when hours of operation were going on
Thomas GBecause of a previous incident at a Wilkes-Barre uhaul.I was very hesitant to give uhaul another chance.but this team was flippen awesome.they actually made me feel safe and trust using them and would deff go here for any pertinent issues where I was made to feel like a valued customer.seems to me uhaul would want the dealers to learn from the best like here or the Mundy uhaul.why you let the Wilkes-Barre destroy the image ill never understand..keep up the awesome work Midnite Towing and esp the awesome lady that made sure we felt welcome
Lea SHave a clean well maintained truck ready for me.
Amanda CLady at desk was very knowledgeable and efficient a pleasure to work with
Todd DLady at counter was very knowledgeable and very pleasant to deal with, very fast service,I was extremely satisfied.
TODD Dnothing,great experience
joe hFriendly and knowledgeable staff at this location. They made what was going to be a daunting task much more bearable.
Holly KI reserved 3 dozen moving blankets for the move a week ahead of time and they only had a 1/2 dozen on hand, telling me they "Never have them in stock."
Ellen CBefore renting the lady didn’t inform us about the online drop off requirements and what they detailed, that there were pictures needed before leaving the truck behind so I had to back track and drive back to the drop off location to finish the requirements. It would have been nice to know what was needed before leaving so I wouldn’t have had to back track.
Matthew EDon't charge extra when you give a place that's closed, and we have to drive around to find a better pick up, only to be told to go back too the closed location. Also clean the insides of your uhaul. And the battery also died to I had to fix that. This was a 2 hour trip and it ended up costing me more money vs getting a trailer and driving back and forth 3 times.
Tyrin CParking lot was over packed. Truck barely fit in it.
Glenn SMaybe the place kind the small for big truck
Gustavo GCheck your equipment prior to renting, one tire was 40 lbs low and, tire tread was not at a legal tread depth.
Raymond MMake sure the ratchet strap on the car trailers are working properly
Pat MThis organization charged me for safe move, when I had in fact declined in during the online reservation. Furthermore, when I asked to have it removed during drop off, no one seemed to know how to remove it. So, that’s 28 dollars for a measly 10 miles. I had asked about it, but no one helped me and no one removed it.
NICHOLAS TVery friendly & helpful.
Thomas BThe staff at Midnite Towing we’re very nice, however, the vehicle smelled like a dog and there was a lot of dog hair in the cab of the truck. I had to clean the vehicle when I got home as I was uncomfortable driving it will the smell and condition.
Jodi CVery polite and helpful.
Richard RNothing
DON WFemale employee was very courteous.
Roger BDropped off after hours, Easy to drop off. Trailer was promptly checked in early in the morning. No comments for improvement.
Robert CThe battery died on it and had to be jumped
John KThe counter person was more interested in her phone calls than us. She did not once acknowledge us until she was off the first call, which was at least ten minutes. She started my process after that call, then took another call and left me standing there again. Meanwhile I was paying someone by the hour to help me.
Vikki LPoor customer service.
Francisco GI was originally scheduled to pick up in Bloomsburg, but was called the day before and told I needed to go to Berwick. That made the move longer with farther to go for the truck. I think Uhaul should have honored the original agreement for pick up in Bloomsburg. I scheduled well in advance so that I wouldn't have these issues.
William KGreat customer service!
KEITH MOver charge you with milage & charge extra with gas that you didnt even use..
Armando ORental tow dolly from berwik PA passenger blinker was held on by 1 robot thought it was going to fall off had to fix it myself
Steven BMy reservation was never emailed to me. I was overcharged by $100’s. The online check-in crashed several times, making both check-in and return an extremely painful and long experience. I wiped down the cab of the truck-filthy!
Paul tGreat service, people there were top notch!
JERY WI don’t believe there is anything you can do to improve the customer experience at this location. The team was pleasant and helpful when I went in to reserve the truck. Upon pick up they answered all of the questions that I had. When I went back to try to figure out the help to pack some items, their recommendations were both valuable and appreciated. I would recommend this location for anyone in need of securing your services.
Dawn LOver a month and a half ago I made a reservation to pick up a DIFFERENT size truck at a DIFFERENT location. Last minute I was told I needed to drive farther out of my way to get a bigger truck that I did not need, spend more on gas money, and need more equipment to tie down my stuff so that it did not move around in all the extra space that I DID NOT request. I called to confirm this new location and NEVER got to speak to a person. The phone was never answered and I received an automatized message to contact Verizon wireless. I called back to my original location (Bloomsburg, PA) and the person who answered the phone was rude, uncaring, and down right mean creating extra stress at an already stressful time. I have moved 5 times in the last 7 years and have never had such a horrible experience. I will NEVER use Uhaul again for my future moves.
Maria GFriendly Nice People !!!
Sergey KDrop off was very close to my home which was convenient.
Tanya EKudos to Hope for her help and great service.
KEVIN SVery helpful. Did not charge me for the mistakes that were made by the people who helped me make the uhaul reservation and rental.
Max MHelpful staff and had everything in place to make our move smooth.
Terry KPaid to much for the u-haul and everything is over priced.
Autumn WThis location is very hard to get into at times. It is on a busy street, and the parking lot is rather small. If you have a trailer it is very hard to pull in and turn the trailer around to back it in, especially when the lot is full.
George RGreat customer service!
Monica S