Customer Reviews for Midway Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midway Mini Storage

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David H. on

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We are repeat customers at this location. They are attentive to every detail and represent U-Haul in a fashion that should set the standard for all U-Haul locations. No improvements needed.

Melanie F. on

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Drop off was a nightmare. It took me HOuRS to find a drop off location..the ones near me were “full”and not accepting drop offs, despite the fact that when I rented the trailer I gave them my destination postal code and the confirmed Campbell River, when I phoned the uhaul hotline MULTIPLE agents tried to tell me I had to return it to Vancouver, which is a 2 hour drive plus a 2 hour (and $180) ferry ride away. In the end they forced me to return it to a town 40 minutes away (so 1.5 hours of my time plus gas),insisting that that location was in Campbell River, altho it’s very much NOT, under threat of a $400 “mislocation fee” should I attempt to return it elsewhere. Extremely disappointed with Uhaul. Will NOT be using your rentals ever again.

Jamie C. on

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The man who helped me was wonderful

Kaylee K. on

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Great, friendly customer experience. Uhaul was ready to go. Seamless first time experience.

pat b. on

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The older fellow was super friendly and very professional. Rey nice to deal with

Gordon B. on

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Bill the operator, what a great guy, we live on the outer islands and needed to pick up early. Bill opened up 2 hours before opening, and was happy to do it. He should be held as the example of what ultimate customer service is. A far cry from our horrible treatment on drop off.

david h. on

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these folks are great. they have it all covered.

Richard T. on

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Carmen C. on

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The customer service with Bruce was excellent. Thank you!

Garth S. on

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There were no issues. The truck was ready and clean and they got me on my way.

Wade M. on

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A bit more direction as to where to drop off? not many signs

ROBERT K. on

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Cheremy P. on

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Everything was perfect!! Staff was super friendly and helpful! Great experience all around! Thank you!

Mary W. on

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I booked a truck to be picked up in Campbell River within 5 km of my trip and my total km est would have been about 15km. When I arrived I was informed the truck was only available at another UHaul depot approx 22 km away. This added about 36 to 40 km to our trip (drop off and pick up of truck) which was much more expensive then planned. It also added approx 1 hour to our day (driving to and from the new location). It made the day more stressful and more expensive. When I spoke to the booking agent to confirm the rental a few days before I clarified that the truck was at the location I had booked and he stated that yes it would be. This was very disappointing and frustrating. I will be contacting U-Haul to ask for a refund for the mileage that we paid to pick up and drop off the truck at the farther destination.

GREG S. on

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Wayne E. on

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Paul W. on

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What wonderful place to deal with. I can't say enough good things about this place. I think everyone should experience this wonderful dealership. The staff is so amazing.

Timothy V. on

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This location added 3 days to my rental after return without my permission and charged my card. I will never reccomend uhaul to anyone.

Larry M. on

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We had a problem with the truck as it leaked and we had several boxes on the bottom of our load thatt were soaked. That was not pleasant. The people at this location were very friendly and helpful but the location is out of the way and it made it harder to get there to pick up the equipment. UHaul did allow additional KMs to compensate and that was appreciated.

Peter W. on

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DEAN A. on

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vivian F. on

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ERIN K. on

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jeremy b. on

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Super friendly and efficient staff and totally painless and quick check in. Thanks Bill!

cindy t. on

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Tom B. on

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The drop location was for Campbell River, the outlet being at a U Haul dealer on 14 Avenue. When I arrived there, I was directed to take the vehicle to Oyster River , 25 Km away. When I dropped the vehicle, I was then told a late fee and extra km's were due. The attendant did call to have these removed. Once again, very inconvenient.

Stephen C. on

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Randy S. on

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Sybrina B. on

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Everything went smooth,everyone was very helpful.

Matie L. on

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DEB F. on

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I have used Uhaul many times in the past and this was the best Uhaul experiences I have had. What made this experience stand out from the rest was that the service was friendly. They wished us well on the move and thanked us when dropping off. Very nice people at this location.

MEGAN W. on

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The couple is using a closet-size room for an office. The sign in process seemed disjointed and I had the feeling they hadn't done this very often. I lost confidence in whether everythi g was in order. The truck was dirty inside and reeked of cigarette smoke.

Shane H. on

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Bill Was Great!! We Got in a lot latter than Planed. Bill accommodated us dropping off the Car Hauler as we only had towing truck that day. Much appreciated

Bruce C. on

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Very pleasant people to return the unit to.

BOB H. on

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Computer and debit machine not working properly ,which delayed leaving..

MATT L. on

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They were very nice and helpful.

Kelsy W. on

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Jeremy S. on

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Mike S. on

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Fast, friendly service. Personnel was great ?? Excellent location to deal with!

Greg P. on

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Have the size we wanted. Only told us the day before that the size we reserved was not available.

Joanne C. on

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Really kind and helpful staff at the Black Creek location where we ended up picking up our 15 ft van. We had issues with the reservation system in that we had reserved a 15 ft truck, but we were alerted by email that none were available. So we were being "upgraded" to a 26 ft truck. We didn't want that large of a vehicle that would cost that much more in fuel going almost 250 Km. Head Office was very good however in taking care of us and finding an alternate pick up place fairly close to us. The issue could have been resolved the day before however if the notification of change in vehicle had been sent earlier the day before. As it was we lost hours of loading time between sorting it all out and the further away pick up location.

kimberley c. on

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Both when booking and picking up trailer I was told if i returned the trailer early I would be refunded the extra days. Stipulating it was a 24hr rental that 8am to 8am anything past would be another full day rental. I Was not refunded THE EXTRA 3 DAYS and when calling was transferred 3 times and told no such agreement applies when traveling across country. Although I was adamit to both representatives when booking and picking up trailer I didnt need 8 days as I knew it would be less then 8 days. They reassured me that I would get refunded. I took 8 day rental as a just in case measure being told I would be refunded extra days them knowing trailer wouldn't be returned to their lot. When picking up trailer they could not use debit machine properly took several hrs and me going to get cash to pay set me back 6 hrs on leaving. Then they couldnt print me a copy of my contract. I have used budget truck rentals several time over the years and will never use uhaul or recommend you to family friends or co workers in the future.

don h. on

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The location is 30 km south of Campbell River. To call it in Campbell River is misleading leading to miscalculations when picking up the vehicle which happened to me. Fortunately,the site was open until 7 pm., which saved me.

Terry S. on

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Again... I was sent to one location that was 40 minutes away and then the location that was the closest (which I was also sent to) was full and couldn't take the truck so I ended up driving another 20 min to finally leave it at this location. It would be helpful to be more organized with this process. Moving is stressful enough. Having all this chaos with getting a truck and returning a truck makes it that much more challenging.