Customer Reviews for Midway Tire & Battery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midway Tire & Battery

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Gerald L. on

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Steven B. on

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Horrible experience. I booked my truck at one place. Uhaul called and said that location wouldn’t have a truck so they changed it to a different location. When I showed up to location #2, they were surprised I was there because they DID NOT HAVE A TRUCK EITHER!!!! I had to uber to location #3, book online, sit outside and wait for a while for it to be approved, and then leave with a truck but no hand truck. I was shocked at this experience and not having a hand truck made the move more of a nightmare.

DONNA G. on

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James W. on

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Scott K. on

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The guy was AWESOME!!!

Steve H. on

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Anthony T. on

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Complained that we should have paid more I did the reservation on internet and this was the website price. They should complain to corporate not customers

Scott K. on

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Got in got out awesome people!!!!

Paul N. on

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Very friendly and helpful. Keep it up.

Robin D. on

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Very friendly and helpful

James W. on

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RICK G. on

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jake F. on

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William K. on

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the text communication was slow. i did not get the condition assessment questionnaire until i was well underway. i was worried that if i had missed anything on my initial walk around that i would be held liable if i answered the questionnaire. the drop off text came hours after i left the trailer at the drop off location. it basically said that i would need to get dressed, move cars and drive back to the drop off location or be charged a $20 convenience fee. This is absolutely unacceptable. i will be considering a different option for my next towing need. this is in no way a reflection on midway tire. their customer service is SUPERB!

richard W. on

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Glenn M. on

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Facility was very versatile with several different items to purchase. Not just a rental center. I pull a lot of trailers and the owner came out to help me hook the car trailer to my truck instead of just assuming that I knew what I was doing. To me this wasn't important because I have over 35 years of experience BUT in seeing the concerns for the customer by the owner, not just an employee,that shows his interest in customer satisfaction. He explained everything in detail and I was impressed with how much he was involved. I highly recommend this uhaul facility.

Melody D. on

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Pat D. on

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James W. on

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Rose B. on

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Randy H. on

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GLYNN B. on

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A true shame that this location might not be in use in the near future. The owner is established and "cares".

Calvin P. on

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Nothing.

Tom S. on

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Scott T. on

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Return site as the pick up site was awesome. The vehicle was great zero issues.

Vichon B. on

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Nothing about the rental location but I have a few things for U-haul. I rented this trailer to pickup a new lawn mower. I drove almost 2hrs to get the mower only to find it wouldn't fit the 6x12 trailer I rented. Not because the mower was too big but the way the trailer gate/ramp is designed. Most trailers have full width gate opening, but this trailer has framing on each side of gate narrowing the opening. Yes the body is 6x12 but way smaller at gate opening. I had to leave the mower and luckily the salesman took time out of his weekend to bring it to me. So I paid for gas and trailer for a wasted trip.

Richard W. on

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Kimberly K. on

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I wish we were asked for feedback regarding the customer service when we had a flat tire on the trailer. Dispatch is the department uhaul needs to improve. What a fiasco and less than helpful until we demanded to talk to a manager. Very frustrating when your call is disconnected after 30 minutes and the rep doesn’t callback. Then we had to call again and waited on hold for 20 minutes. Not fun in 90 degree weather. The manager was very helpful and knew his job.

ROB T. on

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STEPHEN W. on

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The lady at the counter did not know the system and eventually went to get help after messing up 3 times. The truck had a lot of damage to outside of it which i was not charged for but still looked like junk. The truck also had no cruise control. A truck for moving distances with no cruise??? I will be sure to ask next time. Truck drove well and had no vehicle issues. Have used uhaul before. Would rate this as 5 out of 10

Quint O. on

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mark C. on

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Robert F. on

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Leon W. on

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William R. on

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AMANDA B. on

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Pinnacle storage canceled by reservation 10 minutes before I walked into the door to give my truck away to their friend. I know they were friends because they were talking about working together.

Chris S. on

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patricia L. on

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Tracie M. on

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When people reserve online uhaul should make sure the item rented is at the location even if they have to take it there personally.

Nancy K. on

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sarah W. on

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Website is difficult to navigate and littered with errors, the store called very early and was rude when explaining instructions, when I called into customer service it took an hour to talk to somebody, was laughed at during the conversation, second attempt took quite some time to get in touch with somebody, was put on hold for an additional 20 minutes when I said their connection wasn’t very good and I couldn’t hear. By no means would I do business with you guys in any way after this experience

Michael S. on

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Karl G. on

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Very good service.

paul G. on

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Heather G. on

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David C. on

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Sandra M. on

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james B. on

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James K. on

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Great Experience renting from Midway Tire.

Teddy K. on

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nothing

Gladys J. on

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William A. on

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Henry P. on

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Lori B. on

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The man who owns this business is super nice and he has a cool cat.

Todd A. on

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richard W. on

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Since I am a Uhaul Dealer , you know that it would be wrong for me to say that my employees are less than the best.

Tom H. on

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Matthew C. on

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Very helpful

gary A. on

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Rebecca S. on

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The 6 x 12 trailers need a jack!! Pulled my guts out with 2 others to pull off the ball. Great safety features, but lack of planning for weight of trailer.

Nancy H. on

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Ellen R. on

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Joe H. on

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Peggy H. on

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The gentleman that runs this location is super nice and very helpful. Would definitely go back.

Donald V. on

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Keith C. on

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Hall R. on

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DAVID S. on

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Reis S. on

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Location was closed during drop off

Jerry W. on

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Keith C. on

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Nothing.

Kerry B. on

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Anita P. on

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Frank W. on

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Susan L. on

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ahmet E. on

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The U-Haul agent Mr. Richard delivered a high quality service that was price competitive. The customer interaction was responsive, flexible, and professional. I will gladly pay above the average price for this excellent service. Ahmet Erkan

Robert F. on

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No one at the drop off, but convenient and easy to leave keys and contract

Henry B. on

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Dennis B. on

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Gregory H. on

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I returned trailer a day early would like to be have price reduced went on line and returned have not heard back from any one for adjusting price

Robbie P. on

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The best

Reis S. on

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Kirk G. on

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Nothing, everything went very smoothly

JULIE A. on

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lori B. on

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No improvement needed... this is the BEST place to get your UHaul... Richard is so helpful and always cheerful during the rental process!

Ronald D. on

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REIS S. on

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Dropped off on a Sunday. They were closed. I have rented here before and they were very helpful.

Kathy D. on

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Richard W. on

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Location was closed do to hurricane, a rep from the office happen to stop by while i wS there and did the return on his phone. That wS awesome

joel P. on

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Mike S. on

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Gary H. on

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corey N. on

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Computer systems were down and it prolonged my interaction.

Charles S. on

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Quint O. on

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Julie B. on

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Brent S. on

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Not a thing was wrong and very friendly

linn S. on

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Richard at Midway was FANTASTIC to work with on obtaining and utilizing a U-Haul vehicle. I highly recommend this location!

Lennart V. on

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Joshua C. on

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