Customer Reviews for Midway Tire & Battery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midway Tire & Battery

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Gregory A.
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Wrong account was charged for the rental....

Dustin P.
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Ensure that your vehicle has all the correct adapters for trailer connections. The adapter needed for my vehicle to the trailer was the 7 to 4. The woman renting the trailer to me did appreciate me checking in on line before hand, it makes their job much easier.

JESSE A.
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Customer did not leave a comment.

Ken B.
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Nothing

Louis H.
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Every one was nice , great at their job. Will use again. Thank you

Ken B.
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Midway tire is the best

Ann B.
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This was the best experience and the best truck I have ever rented!! Great tires and clean

Stephen T.
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This is the 3rd time in the last 6 weeks I have rented and/or dropped off equipment. The gentleman there has been very helpful and efficient every time.

Rita C.
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Customer did not leave a comment.

Christine Y.
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Customer did not leave a comment.

Wesley O.
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Very friendly and helpful.

Ed P.
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Tail lights and running lights were not operational on trailer

Brian C.
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Owner was very helpful and accommodating. Great experience!

Barry C.
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Friendly and efficient.

TIMOTHY G.
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Customer did not leave a comment.

Tammy G.
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Customer did not leave a comment.

Scott P.
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Customer did not leave a comment.

Grayson F.
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The gentleman of Midway (I believe the owner) who helped with my rental was a phenomenal human being, and a pleasure to work with. He is the type of person you want to represent your company. I returned to his location because I knew how great of an experience it is to rent from him.

MONICALANE B.
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Customer did not leave a comment.

Ryan M.
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Jeremiah W.
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Customer did not leave a comment.

LAUREN W.
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Nothing wrong with the location but Uhaul has messed up every order I have ever placed! Early pick up (before business opens has never gone smoothly)! I was waiting on hold for 40 minutes while movers were sitting at my house. I'm done with Uhaul!

Alanna I.
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Customer did not leave a comment.

seth W.
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None

James M.
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All good!!

James T.
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Always friendly and quick to complete the process. Convenient location.

Tim H.
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Customer did not leave a comment.

Robert D.
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Nothing. The folks were friendly and helpful!

Thomas M.
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Checkout was quick and customer service was excellent.

Craig B.
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Customer did not leave a comment.

Mark P.
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The entire experience was perfect!

Steven G.
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There was no problem at all, but I really struggled to know where to put the trailer to drop it off. I could have put it anywhere, but the front of the business was very full.

John H.
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The service was excellent.

james M.
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All good

Frank P.
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Customer did not leave a comment.

John F.
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The older gentleman running the business there is very nice.

Wendall B.
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The owner was very friendly and knowledgeable and was very helpful and had our truck ready

james G.
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Customer did not leave a comment.

Dan F.
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Customer did not leave a comment.

Steven G.
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No one there. U-haul customer service told me to take it to this location. I had no idea where to leave it. I put it at the front door. Signs gave no indication when or IF anyone would be back at all. I had NO confidence that this rental was going to get checked in at all. This was a perfect end to a perfectly awful experience.

Konrad V.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

Laura G.
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Customer did not leave a comment.

Michael M.
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Super friendly service

Kim C.
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Customer did not leave a comment.

Eric C.
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Always a good experience with you.

Don H.
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Very good experience with this U-Haul dealer. The manager took the time to explain how to prevent the trailer from swaying excessively and how to recover from it.

JOSEPH R.
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Customer did not leave a comment.

BILLY GRAHAM R.
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Customer did not leave a comment.

James P.
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Things went very smooth. My drop off location was changed to this location and everything went smoothly.

DAVID B.
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The owner was helpful and explained everything about the rental.

Laurence R.
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Love Midway...they are also friendly and professional. Nice to have mom and pop location still operating.

Gerald L.
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Customer did not leave a comment.

Steven B.
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Horrible experience. I booked my truck at one place. Uhaul called and said that location wouldn't have a truck so they changed it to a different location. When I showed up to location #2, they were surprised I was there because they DID NOT HAVE A TRUCK EITHER!!!! I had to uber to location #3, book online, sit outside and wait for a while for it to be approved, and then leave with a truck but no hand truck. I was shocked at this experience and not having a hand truck made the move more of a nightmare.

DONNA G.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Scott K.
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The guy was AWESOME!!!

Steve H.
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Customer did not leave a comment.

Anthony T.
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Complained that we should have paid more I did the reservation on internet and this was the website price. They should complain to corporate not customers

Scott K.
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Got in got out awesome people!!!!

Paul N.
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Very friendly and helpful. Keep it up.

Robin D.
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Very friendly and helpful

James W.
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Customer did not leave a comment.

RICK G.
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Customer did not leave a comment.

jake F.
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William K.
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the text communication was slow. i did not get the condition assessment questionnaire until i was well underway. i was worried that if i had missed anything on my initial walk around that i would be held liable if i answered the questionnaire. the drop off text came hours after i left the trailer at the drop off location. it basically said that i would need to get dressed, move cars and drive back to the drop off location or be charged a $20 convenience fee. This is absolutely unacceptable. i will be considering a different option for my next towing need. this is in no way a reflection on midway tire. their customer service is SUPERB!

richard W.
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Customer did not leave a comment.

Glenn M.
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Facility was very versatile with several different items to purchase. Not just a rental center. I pull a lot of trailers and the owner came out to help me hook the car trailer to my truck instead of just assuming that I knew what I was doing. To me this wasn't important because I have over 35 years of experience BUT in seeing the concerns for the customer by the owner, not just an employee,that shows his interest in customer satisfaction. He explained everything in detail and I was impressed with how much he was involved. I highly recommend this uhaul facility.

Melody D.
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Customer did not leave a comment.

Pat D.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Rose B.
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Customer did not leave a comment.

Randy H.
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Customer did not leave a comment.

GLYNN B.
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A true shame that this location might not be in use in the near future. The owner is established and "cares".

Calvin P.
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Nothing.

Tom S.
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Customer did not leave a comment.

Scott T.
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Return site as the pick up site was awesome. The vehicle was great zero issues.

Vichon B.
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Nothing about the rental location but I have a few things for U-haul. I rented this trailer to pickup a new lawn mower. I drove almost 2hrs to get the mower only to find it wouldn't fit the 6x12 trailer I rented. Not because the mower was too big but the way the trailer gate/ramp is designed. Most trailers have full width gate opening, but this trailer has framing on each side of gate narrowing the opening. Yes the body is 6x12 but way smaller at gate opening. I had to leave the mower and luckily the salesman took time out of his weekend to bring it to me. So I paid for gas and trailer for a wasted trip.

Richard W.
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Customer did not leave a comment.

Kimberly K.
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I wish we were asked for feedback regarding the customer service when we had a flat tire on the trailer. Dispatch is the department uhaul needs to improve. What a fiasco and less than helpful until we demanded to talk to a manager. Very frustrating when your call is disconnected after 30 minutes and the rep doesn't callback. Then we had to call again and waited on hold for 20 minutes. Not fun in 90 degree weather. The manager was very helpful and knew his job.

ROB T.
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Customer did not leave a comment.

STEPHEN W.
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The lady at the counter did not know the system and eventually went to get help after messing up 3 times. The truck had a lot of damage to outside of it which i was not charged for but still looked like junk. The truck also had no cruise control. A truck for moving distances with no cruise??? I will be sure to ask next time. Truck drove well and had no vehicle issues. Have used uhaul before. Would rate this as 5 out of 10

Quint O.
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Customer did not leave a comment.

mark C.
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Customer did not leave a comment.

Robert F.
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Customer did not leave a comment.

Leon W.
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Customer did not leave a comment.

William R.
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Customer did not leave a comment.

AMANDA B.
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Pinnacle storage canceled by reservation 10 minutes before I walked into the door to give my truck away to their friend. I know they were friends because they were talking about working together.

Chris S.
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Customer did not leave a comment.

patricia L.
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Customer did not leave a comment.

Tracie M.
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When people reserve online uhaul should make sure the item rented is at the location even if they have to take it there personally.

Nancy K.
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Customer did not leave a comment.

sarah W.
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Website is difficult to navigate and littered with errors, the store called very early and was rude when explaining instructions, when I called into customer service it took an hour to talk to somebody, was laughed at during the conversation, second attempt took quite some time to get in touch with somebody, was put on hold for an additional 20 minutes when I said their connection wasn't very good and I couldn't hear. By no means would I do business with you guys in any way after this experience

Michael S.
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Customer did not leave a comment.

Karl G.
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Very good service.

paul G.
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Customer did not leave a comment.

Heather G.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Sandra M.
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Customer did not leave a comment.

james B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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