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Kenneth S
Customer Reviews for Midwest Pit Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally had a different pick up place but the 10” truck I was supposed to pick up was dead and wouldn’t start, I had already paid $98.95 for by the way. I then get sent 20 mins across town for another truck and $165 was charged to my card again. I was refunded the $98.85 today but $27.38 was taken from my card again.
Maleah PIt was a great drop no hassle easy to find
Brian TGreat customer service.
JENNAH BAwesome customer service, the equipment was sturdy and well maintained. I will be using this location for any further needs in the future.
LaKeisha LHelp adjust side mirrors
Patti Y24/7 check in did not work. Was scheduled to pick up truck at 0830, and the app told me that I had to wait until the location opened at 0900. The Uhaul representative did not arrive until 0920. Overall, check in was not at all smooth and I was delayed an hour more than what I planned.
Tyler BSketchy neighborhood. Key drop was difficult to find. Arrived after hours and had to call customer service to be guided through the drop off procedure.
dwight dNothing. Every person I interacted with at this location was SUPERB. They could not have been more kind and more helpful.
Francine DNot make me wait for my truck when I’m the only customer.
Jacob T