Nothing, experience was very professional and personalPaul B.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was extremely friendly and accommodating.Timothy O.
Customer did not leave a comment.James W.
Smooth out parking area.Michael S.
Customer did not leave a comment.James W.
Customer did not leave a comment.kevin H.
Great guyskevin H.
Customer did not leave a comment.Latisia H.
The web site would not let me check in. It wouldn't add photo of odometer/ fuel level. That cost me money so I won't be using uhaul again.Timothy H.
Very good customer service! Will work with you on Pickup and drop off! Thanks âœˆï¸ðŸ‡ºðŸ‡¸Gary H.
Clean truck,easy checkout process...Jr was greatkevin H.
Customer did not leave a comment.Seth S.
Customer did not leave a comment.nellie G.
Customer did not leave a comment.Roger D.
Attendant on duty was wonderful. -very helpful, pleasant and professional. We will return primarily because of his great service.Michael S.
I've rented from Mike's 3 times now.. And Everytime is a great experience.. excellent people... professional people..and very helpful people...I would not rent from anyone else if I didn't have to....HATS OFF TO MIKE AND CREW!!!!!!Thomas P.
Customer did not leave a comment.Shooby H.
Easy check out processHEATHER M.
Truck cab smelled of cigarettes and had an empty pack of L&M reds in the passenger floorboardTyler R.
Customer did not leave a comment.Amanda P.
Great service as alwaysKevin H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.James A.
when I dropped off the truck, I was unable to "Share my location" with my cell phone.Anthony S.
The return the office was super nice. They we're very helpful and do the speedy quick return. No issues. No problems. They were very kind and helpful. And we're able to check me out very quickly. Thank you so much and have a Blessed day. ??Betty H.
Customer did not leave a comment.Kimberly S.
Rental was ready and service was excellentdwayne S.
Renting this was a nightmare but it was not the fault of the location. When we reserved the truck we were told the location would be open and we should just show up. It was closed and we were NOT told (by the Louisville call center) that we were required to sign in online when we arrived. It took 2 hours of our time and multiple calls to the call center to rent the truck. I have used U-haul 3 times in the last 8 months and I am done. Also we originally rented the truck from another location but he called the day of and said he could not get the truck we reserved. He said since it wasn't his fault he could not help us but we could call the Louisville call center. Another example of great service. Very frustrating.ralph G.
The electronic pick up service is horrible and NOT user friendlyDaren B.
This staff was super friendly and nice. The problem was the truck itself. The truck's interior smelled like cigarette smoke. It was terrible. My wife wouldn't get in it until it aired out, which still didn't get rid of the smell. I also have a problem with the uhaul cleaning fee. I swept out the from and back of the truck but I was unable to get all of the dried mud out of the front of the truck. The problem I have with it is that the mud in the front of the truck solely came from the parking lot where I picked up the truck. I feel like it is unfair to charge customers for something that was caused by the business.Matthew G.
Customer did not leave a comment.MARk B.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.Nicholas E.
I am completely satisfied with the storage facility the staff and JR Haynes. I have already recommend other friends about Coppertop storage. and there Services. They are some of the nicest people .Larry D. | Overall Experience
I think the milage forca one way rental was too low.Jennifer H.
Very happy with services from this location. Will use again.Larry C.
Quick, thorough, turn in.Mark L.
Customer did not leave a comment.Kevin H.
every u haul place i have gone to before this one had NO BLANKETS this place only had 12. y'all need to address this issue!rex P.
Customer did not leave a comment.Garriet V.
Nice and friendly. Would recommend to allMiles F.
Reservation was for 8 am owner did not show up till 9:15 am.never checked equipment and when asked if he had a grease gun he told me he was out of grease. Equipment was in bad shape. Over all a bad experience... and I work for uhaul!Gary G.
Customer did not leave a comment.judith H.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.alan H.
Furniture pads I rented were piled up in a trailer and not folded but I had to fold them on return or be subject to a $25 fee. I was not told about mileage allowed or the .40 cents for mileage over the allowed mileage.Don't know how the 217 miles was calculated considering from Somerset it was 36 miles to Winfield,Tn...then 224 to Cincinnati,Ohio. I feel I was under estimated on the mileage allowed so I would be charged moreBobby D.
Customer did not leave a comment.Mike O.
Fast friendly servicesandra B.
The address was correct but, the business had a different name. Also, they are closed on Sundays.Thomas P.
Nice friendly service. Mike's is the place for U-Haul rental. Great location easy to get in and out. Fast checkout and check-inBobbie M.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.bobbie M.
Customer did not leave a comment.David B.
Great guys! Very friendly and helpful. Would highly recommend.ken A.
Customer did not leave a comment.Casey F.
Customer did not leave a comment.Tressia L.
Customer did not leave a comment.Charles A.
Very good people to deal with! No complaintsLinda C.
Easy pickup and delivery. Overall pleasedLUID F.
Customer did not leave a comment.kurt R.
Customer did not leave a comment.Rebecca S.
Water leaked. Inside cab and the left side of my body got soaked from the rain coming in as I was drivinglandon W.
Customer did not leave a comment.linda C.
Quick check in/ outkevin H.
Mike and JR are great reps for uhaul...I never go anywhere else!!kevin H.
Customer did not leave a comment.Ashlee M.
Customer did not leave a comment.Kasey B.
No one was there and we had to wait and they wasn't right about the gas that was in the uhaul and as soon as we got done he didn't go over the truck with us to make sure everything was in order and no damages from last person.Kathy B.
I was few minutes late getting truck back and they charged me another day really don't think that was rightJoni G.
Customer did not leave a comment.Logan L.
No one was available for checkin. Very limited drop off room for trailer. Its on main st somerset, and you have to use a busy road to back trailer in, luckily i'm pretty good at backing a trailer, someone less knolegable would have to leave it in the street. As far as the whole rental experience, i had a reserved auto hauler at 1:00. Nobody returned it. The rental center was no help at all Called 800 number. There was no other trailers in lexington ky, the second biggest city in ky. Closest trailer was in versailes, approx 20 mi. Away, during rush hour. Told them to forget it ill do it myself. Got on phone and found trailer in mt sterling. After that...not so bad. Good trailer. Good pickup. No help at all dropoff. Overall...poor service.ronald C.
Customer did not leave a comment.jonathon E.
Customer did not leave a comment.JIMMIE H.
Awesome customer service. Extremely fast picking it up and dropping off. Never had a rental go this smoothlyLOUIE C.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.hart S.
Very kind and very helpful and made the turn in very quick and easymike G.
Customer did not leave a comment.Nikki S.
Customer did not leave a comment.Dusty D.
Customer did not leave a comment.Michele R.
Great friendly service!!! Very helpful and equipment in good condition!!! Will use again when needed!!URSULA S.
Customer did not leave a comment.Craig E.
Customer did not leave a comment.cumberland M.
Customer did not leave a comment.James T.
Customer did not leave a comment.GEORGE W.
Mike's Furniture always provides fantastic customer service.simeon G.
Customer did not leave a comment.George R.
Customer did not leave a comment.James P.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Gracie Ann M.
Customer did not leave a comment.rae D.
Customer did not leave a comment.christopher B.
Customer did not leave a comment.Bob M.
They are moving buildings so the place was a disaster, no one was ever there and they weren't able to help with any of my questions or concerns. I called customer service at least 6 times to resolve an issue because they told me one thing on the phone and didn't follow through with their promise. Each time I was on hold at least 25 mins before someone answered and twice I was on hold over an hour. Horrible experience.Alicia N.
The location was in the process of moving and that's a good thing. Hopefully the new location is cleaner. The staff was very nice and helpful though, so I do recommend them.Katherine B.
The confusion concerning the availability of the unit and being sent to 4 different locations in a 40 mile radius cost 5 hours of our time. We could have been loading the truck for our out of state relocation. This was not this location's error. However, our Uhaul experience overall this time was very poor!!! That being said, our ordeal with Uhaul reflects negatively on all locations.leslie T.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.Brian O.
Drop off was flawless. Easy to find. The gentleman who assisted us was very pleasant.Ronald B.