Customer Reviews for Mikes Lube and Clean

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mikes Lube and Clean

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Cassandra S. on

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DANIEL S. on

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Fill up the trucks. Because the truck had just over 1/4 tank when I began the day I had to do one extra fuel up. I also had to plan to return the truck at 1/4 tank which was a pain in the butt. Also, buy vehicles with digital dashboards or at least ones with bigger KM/H markings. I had no idea what speed I was driving because everything was in Miles/Hour. Also, too expensive. Way too expensive.

Matthew M. on

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Judy B. on

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David C. on

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The workers here were not helpful, or friendly. Will not come back to this location again. Rentco.'s tool shed location was helpful on the other hand.

JODI'ANN M. on

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Chris W. on

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Added insurance to my bill when i had a friend pick up the trailer for me up charged me

Roger H. on

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Same as previous review

Heather S. on

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This was one of the worst experiences I have ever had as a customer with renting anything. From the day I made the reservation to the morning that I picked it up, I had multiple phone calls from the Area Manager Joe. There were issues with the dates I had reserved it for. We finally figured out something that worked for both sides. Which meant I had to bring it back a day earlier than I had wanted, and would be rushed. But could make it work as I was so desperate for this size unit. Joe even called me the night before as someone had changed my reservation in the computer to something other than Joe and I had agreed on. No idea who or why. The morning I went to pick up the truck, I was informed that the price was double the amount I was shown on the website when I booked it as it was now a one way instead of in town, even though I wasn’t leaving town. This doesn’t make sense. At this point, I have no other options except to pay it, as it is the morning I am moving and I don’t have time to figure anything else out. The lady at the dealer told me someone from traffic was supposed to call me and inform me of the price change, but no one did. Joe didn’t even mention it when he called me the night before. So I pay it and tell them I’m not happy and this isn’t the stress I need today. The gentleman who took me out to the truck was super nice and totally understood where I was coming from. We did the walk around and then he carried on with his day, but didn’t warn me that the speedometer was in MPH and not KMH. The truck I had is high mileage which is fine, but there were multiple lights on in the dash and the brakes were super soft and not very responsive. The truck did roll multiple times while we were unloading. With it in park and the parking brake set. I ended up blocking the wheels and it didn’t move after that. The truck needs to be serviced. And you need better way to deal with reservations and proper pricing. I will never be using Uhaul again because this was an incredibly stressful situation in an already stressful time. The whole point of renting a Uhaul was to relieve stress, not add to it.

Kyle P. on

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I had major issues with the computer system. It took well over 1.5hra for app to work. It changed my credit card 3 times totaling almost a $1000 dollars and it’s still not back on my card. I had to pay with debit and even that took forever. I would recommend the service because the lady was super nice and tried to help, but the online ordeal will make me think twice before using u-haul again. Some sort of reparations would make me happy. If nothing can be done, please contact me.

Kelly F. on

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Jennifer L. on

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You can make sure the truck is actually available when we need it. We had a truck reserved FOUR TIMES. THREE of those were GUARANTEED TRUCKS. We reserved them approximately 2-3 weeks in advance and it was listed as available. However, two days before pick up, we were notified it was not available, but that we could have a truck that couldn't be guaranteed until the following morning. I called and found out that one was also NOT available, but that we could have one GUARANTEED for the next afternoon at 4:15 pm. That morning I recieved a call saying the client that had that one would not be bringing it back and that one as well was not available. As this was the last day of the month, we had to get an extention from our landlords for 2 extra days of rent, and I had to commute for an additional 3 days. This means that U-Haul LITERALLY cost us over $500.00 in rent and gas that we would not have had to pay at all, as there were NO OTHER TRUCKS available within a 500 kilometer radius. We were compensated $50.00, which did not even BEGIN to cover what we had to spend because U-Haul did not have a guaranteed truck for us, that they PROMISED they would have. This has been an absolutely horrible experience, and if U-Haul would truly like to make it right, management staff can call us at 780-533-2686 and offer us compensation for the horrible service we experienced.

RICKY D. on

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Customer did not leave a comment.

Heather C. on

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Previous user didn’t fill with fuel and I had to replace fuel which was below a 1/4 tank however I made sure to fill to 1/4 tank as requested by the store and was told that no I had not in fact filled it that level. I was told If I did this I would get a credit instead I got to fill up the uhaul truck to a 1/4 tank and didn’t get the credit. Which meant I paid for the fuel in that truck 3 times basically. I won’t ever use that dealership again. There was also the matter no one told me that I had to pay with a credit card so I had to borrow one. What’s the point of paying for all the extra insurances and putting gas in the truck if your gonna be charged for it anyway. The truck that should have cost me only $50 plus about $10 in fuel cost me $77 plus $20 in fuel plus extra for miles I appantly used. I have everything marked down. If you use this place make sure you bring a credit card or your not getting your truck and make sure you take pictures write everything down. Side note they don’t walk through the truck with you. I’ve rented u haul many times and this is the first time I’ve been wronged. The other place in town is so much better and easy to work with.

Heather S. on

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Great people working at this location!

Kyle A. on

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I interacted with the owner of this location. I had a very positive experience and fully recommend it to anyone. It's nice to see people that actually care about providing good service.

Eric R. on

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Amanda H. on

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The location is not the issue. The staff was extremely friendly and helpful. The outside of the U-Haul was dirty which is minor in the given weather. The tires on the U-Haul were completely bald which is NOT SAFE during our winter conditions in Northern Alberta. The trailer nearly flipped the truck and trailer when the trailer caught ice and pulled the truck into what could have been a fatal situation. If there were proper tires on the trailer with tread this would not have happened. Thankfully we are very experienced in these conditions whereas a newer or less experienced driver would not have been able to correct this and likely would have gone off the side of the cliff. These tires need replacement PRIOR TO FURTHER RENTALS. This is EXTREMELY disheartening and dangerous. Stud the tires for winter or get proper winter trailer tires. DO NOT run bald tires in the middle of winter.

Darryl E. on

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Karen M. on

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Great customer service

Brian M. on

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Jake W. on

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Actually supply them with the 26’ moving van not substitute with a shorter one and trailer. This was quite inconvenient as we needed to detach the trailer to load the truck. Also we couldn’t fit all our furniture due to the shorter truck, I didn’t have the option to pull an extra trailer as we already had one so as a result we had to leave behind a like new queen bed and box spring! A table and chairs and other miscellaneous items.

William M. on

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BREE B. on

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cindy w. on

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There was some stress and mix up with my reservation. Once it was figured out, the receptionist was so cranky.

dane L. on

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I was not called when they decided to downgrade me from a 5' x 9' enclosed trailer. I needed it for my house hold and kitchen belongings. I lost $300 worth of food and all my clothes are muddy and wet. I had to wash my house hold belongings because of the road grim getting all over the load. I had to buy a $30 tarp and bag my belongings and the water, mud, and snow still got in. This cost me alot of money that I can't afford as I'm a student with no job. I want uhaul to call me on behalf of this to discuss it with me. My number is 16043515665 my name is Dane Lafreniere. Mike's uhaul is not the one to blame it's the one on the west side of Grande prairie ab. Mike's was most helpful.

Madison V. on

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Men who helped us there were wonderful and very helpful. As soon as they saw us pull up with the empty tow dolly they were running outside ready to help detatch and move it.

Jory M. on

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Doug W. on

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Nothing

Scott K. on

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Staff were kinda rude and unhelpful.

Matthew W. on

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You can improve by not renting out equipment people have booked out to walk ins so when people book a cube van in advance they are able to get when they ordered.

Nathan G. on

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the App did not work, and the location mikes lube and clean was closed. huge thank you to the staff at Rentco toolshed as they were open and able to connect me with Joe who was a huge help in getting me my truck.

Lydia M. on

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Make sure to have the proper size for customers and not assume anything just would work

Stephen P. on

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they didn't know what class hitch I needed didn't know the phone number I case I broke down

Terrance T. on

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BRIAN L. on

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Donna E. on

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Brian M. on

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Brandon W. on

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I almost died/caused a terrible accident leaving grand prairie to grande cache due to lack of maintaining washer fluid , something imperative on northern snowy, salted, and sanded roads. The sand gets sprayed on up from other vehicles. It was -20 so I couldnt use snow even it would have instantly frosted. Used it four times and I ran out. Not happy at all, most dangerous drive on ice and snow and that happened. Not cool.

Merv K. on

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Jeff J. on

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Danish D. on

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Nidhin V. on

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Customer experience

DARREN H. on

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Was dishonest about the insurance and told me l would get my deposit back Was ready to go to court if the contract was not honored all outlets whether private or corporate wanted to keep the deposit very dishonest

Jay P. on

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Customer did not leave a comment.

Tiffeny O. on

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I booked online and when I got to the location they told me there are different rates for leaving town with the trailer. There was nothing that said this in the online booking. The difference wasn't much but the online option should have a "where are you going" option or at least let people know that even though you are dropping it off at the same location the rate is different if you leave city limits.

Joseph P. on

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Warren F. on

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Having to rent the van online versus in person was ridiculous. Your system for rentals needs a great deal of improvement. This is the second time I’ve rented In a month and it is the most inefficient and inaccurate system I have ever used. The actual place that I’ve rented from, is great. The computer system is where it fails. And fails hard.

GRAHAM PAUL H. on

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Power steering bearing or pump

Tori J. on

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The trailer I rented was not clean, but it did appear to be well maintained. Over all I'd say it was a OK transaction though.

Kayla C. on

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I had a great experience, everyone was very friendly and helpful. I would totally use them again if needed.

Edward R. on

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the guy robbed me for $25 charged me $505 but receipt say $480. damn!

Robert R. on

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A clean interior

Candy S. on

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I was impressed with everything.

Vivian S. on

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Customer did not leave a comment.

Al J. on

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Good experience and will use again

Al J. on

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James S. on

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Smooth and painless transaction

Inga G. on

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PLEASE NOTE: THIS LOCATION WAS NOT WHERE OUR EXPERIENCE ORIGINATED. WE WERE ONLY DIRECTED HERE FOR PICK UP. It was very disconcerting to learn that even though I had made a reservation two weeks prior, I was not guaranteed that the unit would be available on the day I needed it. I went in a couple days ahead to confirm, and there was no reassurance. I was told that it looked like there were some units coming in but they could not guarantee that I would have what I need. The counter person advised that I call headquarters in Edmonton. They were not any more reassuring. I was told that my name was in the system, and i'd "probably" have a unit, and that they try to make sure that we don't have to pick up more than a three hundred km distance from the town. ???? That's totally impractical! Moving is already a stressful time, and to wonder if you have to scramble at the last minute is even worse. I would consider going with a different company and pay more, just to know for sure I'd get the unit I needed, when I needed it. It ended up being a very stressful first-time experience.

Jonavon K. on

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Jason S. on

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Jason S. on

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Catherine F. on

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Unfortunately, the 24 hour pick-up arrangement was not completed by the local dealer- I had to call the regional manager to complete the rental so that cost us over an hour. He was super helpful! The truck itself was very clean and nice, but the mileage was horrible and the steering was very loose.

Aubrey F. on

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Rowan W. on

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Kyra H. on

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Thomas R. on

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Worst experience ever!

Paul-andre C. on

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Shae N. on

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They threaten to report the truck stolen because I was going through some life issues and they just made things worse for me if I hadn’t already had a ruff couple days this just made things worse and I was in contact with them everyday and still they made me out to be a criminal no happy at all

Gary T. on

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Ernie G. on

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Leah-Ann M. on

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mitchell s. on

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I was double charged for the rental service I requested. After using a credit card for the security deposit I was told that it would be removed when I paid cash for the charges incurred upon completing the rental.

Al J. on

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A good experience. Will use this location again

Alex L. on

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Have more truck options, we booked almost two weeks in advance and there were no options for trucks online I had to call the 1 800 number to get a reservation. We got a smaller truck than wanted but it was still a truck, and one that was not available booking online

todd e. on

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That guy was a fuckin jerk. He think he know it all. He is very abusive to the employee. I asked him to clean the trailer that was full of snow. Waited so long to get the trailer hooked to my truck. U-Haul to dismissed him from the U-Haul business!

Michele D. on

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Got a truck with a big stain and dog hair all over the seat. Didnt think much of it as I got it that way. Upon returning the truck I am charged a cleaning fee as I was told I returned it with a big stain on the seat and that the truck was cleaned prior to me taking it out. BULLSHIT!! I wonder how many times they have claimed on this?? Some employee was suppose to clean it and didnt. I imagine the person who actually spilled the latte or coffee was charged for the cleaning and now I am charged again...Makes me wonder how many times they are ringing this bell and charging the next person for this?? NOTE to self...point out all issues prior to leaving the parking lot. NOT HAPPY IN THE LEAST WITH THIS BS!!

Kevin W. on

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Marissa L. on

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Warren M. on

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Steven W. on

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Doug W. on

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We appreciated the emailed receipt, but since the original paperwork for the truck was with the truck a thousand miles away, it would have been nice to know how much was being charged on our credit card and the taxes we paid. A receipt that shows nothing but a zero balance does you more good than me.

michael s. on

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ting l. on

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Very good service! Perfect!

Michelle S. on

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ting l. on

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They did really good job. I am so appreciated!!!

Eric W. on

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Update your drop off locations

MELVIN S. on

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Frank H. on

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Ernie H. on

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I didn't like the fact that I received an email a day before I was to pick up the trailer that my reservation had been cancelled. If not for some great scheduling by the staff , I would have been out of luck. I would not have been happy then.

martin d. on

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Nothing it was all great

Chuck P. on

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Joe M. on

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Annie B. on

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gilbert m. on

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Shane J. on

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Phil was very helpful and efficient.

Shawna M. on

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Brittany B. on

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Drop off at night

Jackie d. on

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Rental was not ready and not available at the location originally booked and confirmed. Staff member was great about getting us set up and cancelling another booking, but this should not have been necessary. We were also told on the original booking via a telephone call that we would get half off the km charge. This does not appear to have happened.

Jonathan K. on

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Hi there, me again... I actually left a garage door opener on the driver side visor in the truck and was wondering if you could set it aside for me to grab during the day Monday sometime? Not a huge deal if it’s gone by now, but would be great to get it back. The truck was nice and clean and easy to pick up, once I figured out what I’d done wrong — I was a couple hours late to pick up so had to get that sorted with U-Haul, which was super easy. Apologies for the phone call on a Sunday afternoon! Thanks again, -Jonny Kurjata