Customer Reviews for Mikes Lube and Clean
(U-Haul Neighborhood Dealer)

738 reviews

10506 99 Ave   Grande Prairie, AB T8V0S5

(780) 539-1524

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 10 am - 1 pm
Special Operating Hours
  • 8/2/2021: Closed

Services at this Location:

Contact Us

(780) 539-1524

10506 99 Ave
Grande Prairie, AB T8V0S5

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 10 am - 1 pm
Special Operating Hours
  • 8/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Teri L. 
Rating:
5.0

Friendly and very helpful.

Erick H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

The dealer was outstanding.. put my faith back into renting from u-Haul again

Grant W. 
Rating:
3.0

Cab had garbage under the seats. Interior side of windshield had a film on it that I had to clean off at a gas station in order to see when the sun was out. Lots of bugs on the front, but a very minor issue. U-haul interac machine was causing issues.

Marty S. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
3.0

Mikes was ok to deal with but U-Haul as a company is Terrible to deal with tried calling in about an issues and was on hold for 75mins and still did not get a hold of anyone will never use U-Haul again

Robert C. 
Rating:
3.0

Wasn't allowed to rent the truck in Grande Prairie and drop it off in Dawson creek. Cost almost double (including fuel) to have to return it to Grande Prairie than oneway drop-off. the 26 foot GMC had an extreme vibration when at highway speeds. They should fix the problem before renting it out again.

Wayne T. 
Rating:
4.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

The guy was very nice and prompt.

Brylle M. 
Rating:
5.0

Very organized and very professional. From pick up to drop off. I'd recommend to everyone to use.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Maybe add a section to the pre-rental inspection (online) where you can add a photo of the inside of the trailer incase it was left unclean before it was being used again.

Julia S. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Unmaintained truck with highway vibration and check engine light on and in need of an oil change and a cracked windshield. Required to do app checkin and then waited 45 minutes to do in person checkin anyway.

Marc S. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

check windshield washer fluid, otherwise staff is AMAZING

dannette H. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
4.0

Customer did not leave a comment.

Juan W. 
Rating:
5.0

Just keep up the good work for me it was great

Dolande A. 
Rating:
4.0

When you book online that's the truck you should get, I had someone called me and changed the whole thing

Suselh L. 
Rating:
2.0

Truck engine was on,would stop running while driving and start again was filthy on the inside spilled coffee running down front window not vacuumed,energy drink can under passenger seat,dirty windows. Remind me of the old days when uhaul didn't care about there equipment and customers. Had no choice needed to move my wife and kids to our new home and there was no other options available in town that weekend.

michael C. 
Rating:
5.0

Customer did not leave a comment.

bernie B. 
Rating:
5.0

Customer did not leave a comment.

kimberley D. 
Rating:
5.0

All good no issues, very helpful and friendly staff!

Michael K. 
Rating:
1.0

Owner was making very rude comments about women (while my girlfriend was with me) and cursing like a sailor.

Quinten H. 
Rating:
4.0

Corporate UHAUL as a company is a joke. If i book for 72 hours and you tell me i have to have it back in 68 hours.... i shouldnt have to pay for 72 hours. If i overfill the tank i should get refunded the extra fuel. Mikes Lube was wonderful super happy place.

Kurt H. 
Rating:
4.0

Customer did not leave a comment.

Alvon S. 
Rating:
3.0

Customer did not leave a comment.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

Rhonda L. 
Rating:
5.0

Customer did not leave a comment.

Tami K. 
Rating:
5.0

Have a cargo van 😅 but other then that the truck was great and got the job done. The staff at Mike's lube and clean were great to deal with as well.

Amber B. 
Rating:
4.0

Check Tires carefully before your trip. We blew one of the tandem tires 15 min from our house. Roadside was fairly quick to come replace the tire.

ashley D. 
Rating:
1.0

Absolutely terrible experience never again.

Jake T. 
Rating:
5.0

Customer did not leave a comment.

Janina C. 
Rating:
5.0

Nothing at all. Staff was very friendly and professional

Eugene T. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

They had the truck I was looking for and the price was good for what I needed.

Gheri Q. 
Rating:
5.0

Customer did not leave a comment.

Leonard H. 
Rating:
2.0

they took to long waited just about hr to get rental

Art P. 
Rating:
5.0

Good service, nice people!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

boyd V. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Irene S. 
Rating:
5.0

UHaul needs to find a better solution for delivering on the right size equipment that was ordered. It is extremely tough for people who are depending on larger size equipment to receive a call the day before being notified that it is not available. Especially when there are flights involved to another city for the pick up.

Cory J. 
Rating:
2.0

We were billed an extra day along with insurance eventhough it was Sunday and he said we could have it longer cuz he said I don't do Sunday...so we kept it for 6 extra hrs approx but of course got billed an extra 50 bucks eventhough he said it was okay

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Sasha S. 
Rating:
4.0

Customer did not leave a comment.

Kelli M. 
Rating:
5.0

Service guy noticed the wiring on the trailer was frayed and replaced it.

jim W. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Great customer service !

Jaime D. 
Rating:
4.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Phil came to the rescue in sorting out the tech issues around the online app! I think that was helpful.

Olubukola M. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE P. 
Rating:
4.0

One tire on the unit was very low on tread.

William A. 
Rating:
5.0

Put accurate estimates online. Every time I go to rent a U-Haul I never pay what I was quoted online it's always more.

John K. 
Rating:
5.0

This is the best U-Haul rental location in Grande Prairie. Professional and honest company and staff, the two most critical components when dealing with this type of service.

Alex B. 
Rating:
5.0

Wonderful service ! Super helpful

JAIMe D. 
Rating:
5.0

I'm very happy with the help and understanding that you provided me with given all the issues (not u-haul related) that I had with my move...thanks a million you guys are awesome!!

Johanne B. 
Rating:
4.0

U-Haul s fuel Payback program for trucks with Less than quarter tank is SHIT

John D. 
Rating:
1.0

The guy handling the uhaul was rude and unprofessional. Complained about my credit card which I've used 1 year ago to book woth no problems. Told me I couldn't have my 24 hours I booked for because for one, he was late arriving to my pickup and two he didn't want to be back for 3pm which was my scheduled return time because "it wasn't worth his time". Disgusting lobby for waiting for the guy who, did I mention he was late. Will never use this location for pick up again, instead I will call and make sure I can pick up from another location in town. What an absolute joke this experience was im furious this guy shouldn't be a dealer for shit on a stick.

Jarett J. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

The online checkin was terrible. Very confusing. Thank God Mike showed up to smooth out the transaction. Won't be renting again unless a person is there to check me in.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

I was very pleased with the prompt courteous service I received at this location.

Judi H. 
Rating:
5.0

Customer did not leave a comment.

Susanne L. 
Rating:
5.0

Amazing service

Phil M. 
Rating:
5.0

I phoned like three places that rent uhauls and not one person told me about renting online but glad I figured it out myself as it was far better and easier

Carmilla B. 
Rating:
2.0

the smell of the van is disgusting and the car seat is dirty, the only good is they are accommodating people.

WILLIAM D. 
Rating:
5.0

Phil's team was amazing as always. I have done business with Phil for over 20 years.

BARRY S. 
Rating:
4.0

Customer did not leave a comment.

Calvin P. 
Rating:
1.0

Charged a fee even though I brought it back early with the contract in the drop . Attendant had a very bad attitude aswell and made the process undesirable compared to any other U-Haul dealer

Nicholas U. 
Rating:
5.0

I was surprised at how easy it was to rent a vehicle for our quick move. The truck was smooth running and the radio top notch. We had a lovely drive to BC to pick up my daughter and her things; the whole experience was easy on us. I am definitely going to use this place if I decide to move in the future.

Norma G. 
Rating:
1.0

I arrived for my pick-up at my scheduled time but my U-Haul van was not even on site. They told me it would be back in an hour. I waited an hour - it was still not back. I only got the van three hours later. The van smelled really bad (the workers acknowledged this as well).

Michelle B. 
Rating:
5.0

I will be going back there for sure

Reg D. 
Rating:
5.0

The people at this location were very friendly and helpful. All our car washes will be done there in the future because of their good attitude.

Annette P. 
Rating:
4.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Incredible service... very friendly and helpful staff!!

GOLDA S. 
Rating:
1.0

Rude, extremely rude, no customer ethics, felt a sense of racism. Never will i go to this location again.

leroy H. 
Rating:
5.0

Customer did not leave a comment.

RHonda L. 
Rating:
5.0

The Grande Peairie UHaul team! Cheers! Karim

Karim I. 
Rating:
5.0

No that I know of.

hillaman N. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
1.0

received a quote for 250$ CND and when I picked up the triler it jumped to 752$CND I want compation

Kodi M. 
Rating:
4.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Micah A. 
Rating:
4.0

Customer did not leave a comment.

MICRO C. 
Rating:
1.0

Two words Rude and Racist

LYLA C. 
Rating:
5.0

Customer did not leave a comment.

Alain J. 
Rating:
4.0

Drop off after hours on Sunday, November 24th.

Colleen C. 
Rating:
2.0

First the location and the contact center don't talk. I called and let the store know I was running late. 45 min later the contact center called asking if I still wanted the truck Second when I went to pick up the truck they needed 2 extra contacts above me. I don't give people's information unless I have their permission so I needed to make calls while waiting to get my truck Thirdly I was told I could pay cash. When I came back to return the truck, the business was open but “the one guy who does it was not there”. Very inconvenient

kurtis T. 
Rating:
3.0

Staff working were not familiar with UHaul portion of the business at all, but did help with unhooking the trailer and parking it.

SYDNEY L. 
Rating:
5.0

Work on tour reservations system.

COREY B. 
Rating:
1.0

I was mislead on the website as to the cost of the trailer, I was held up with paper work and check ins even though I did the express check in, the maintenance of the trailer was poor ratchet straps would not stay tight and the driver rear tail lamp would not illumate only signal light was working, dropping off the trailer was unprofessional as it was not checked in and I received a phone call as to why I had not returned the trailer 3 days later.

Terrance C. 
No reviews have been submitted for this location.

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