Customer Reviews for Mikes Lube and Clean
(U-Haul Neighborhood Dealer)

927 reviews

10506 99 Ave   Grande Prairie, AB T8V0S5

(780) 539-1524

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    10 am–1 pm

Services at this Location:

Contact Us

(780) 539-1524

10506 99 Ave
Grande Prairie, AB T8V0S5

Services at this Location:

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
4.0

Booked a bigger unit, but previous renter never returned the unit on time. Obviously no fault to the dealer. They worked hard to find me something with the inventory they had on site. It was great. If i had to recommend something, it would maybe be to phone around to the other dealerships in GP and see if maybe they had a vacant similar unit? I dunno. I was overall happy with the service. Thanks

Rick H. 
Rating:
1.0

While going to pay the guy he argued with me saying I never put any gas in the unit and went on to tell the lady to charge me more for fuel. it would have been fine if he wasn't so arrogant about it.

Byryn M. 
Rating:
1.0

Customer did not leave a comment.

Viola C. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

steven O. 
Rating:
3.0

The backend was totally covered in snow, couldnt even use the latch mechanism until I cleaned the snow and ice out. When I got to where I was loading, 6 miles from pickup point, it had a tire leaking quite bad, couldnt get it into a tire shop so took the object out of the tire and put a plug in with the help of a friend. Had no R turn signal lights on the backend!

Don H. 
Rating:
1.0

The manager of Mikes Lube and Clean was extremely rude and unprofessional. Was not helpful at all when asking about obtaining keys for checkout, as the directions provided for key retrieval were NOT HELPFUL AT ALL. I did not ask for a scavenger hunt in order to get the keys without dealing with the pickup business. Also I was not impressed to see that there was no fuel at all in the vehicle. Very poor business practice.

Kristyn H. 
Rating:
5.0

Keep doing what you are doing! The service was great!

Cory G. 
Rating:
5.0

All was good!

Sylvia G. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
4.0

Be open later. People may have to wait until after their work to pick up. Not convenient going during lunch half hour.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
5.0

Spoke to owner and he was clear and concise on where he wanted trailer. Easy to deal with and understand

wholesale auto s J. 
Rating:
5.0

Good service

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Kouadio N. 
Rating:
2.0

Fire to guy at the top!!

Leonard P. 
Rating:
3.0

When I booked this truck online, I declined the $15.00 charge for coverage as I did not need the extra coverage, but was charged for it anyway. What is the point in booking online only to have the form filled out again, charging you for things you do not want?!!!

Clare L. 
Rating:
5.0

Very good, even when we delivered late as we ran into problems.

brenda H. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
3.0

Customer did not leave a comment.

Barbara L. 
Rating:
3.0

I had to ask to get the back swept out, it was dirty! The cab of the truck was not very clean. The pick-up and drop off went well.

Eileen L. 
Rating:
4.0

Customer did not leave a comment.

Phil B. 
Rating:
5.0

Very friendly and knowledgeable

Viola C. 
Rating:
5.0

Customer did not leave a comment.

goldie P. 
Rating:
5.0

Customer did not leave a comment.

Robin F. 
Rating:
3.0

Customer did not leave a comment.

rhonda L. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Know your equipment, we were initially told the hauler wasn't there when head office said it was.

Roger T. 
Rating:
2.0

Staff sped around the block to park the unit. Very disorganized.

Pamela J. 
Rating:
4.0

The manager I spoke to was super helpful. Bearl was her name. She told me I should've taken a picture of the fuel tank before I left. And that's what she tells all her clients before they leave. The other guy that I picked up the uhaul from did not tell me that. He said that my fuel gauge would climb back up to the supposed initial fuel that he said was on the fuel tank, 7/8, but it was clearly just under 3/4 of a tank. This location just had the staircase that I had to climb really old and grungy, they need an upgrade. Also one guy working there just kept on cracking a whip like non-stop, really weird and concerning. I was like, I can't bring my 3 year old daughter near you lol. Like was that guy getting paid to just crack a whip? Lol

james M. 
Rating:
5.0

Professional, friendly, helpful. Best moving experience we've had. High recommend.

Michael A. 
Rating:
5.0

Dealing with Mike Lube & Clean has ALWAYS been very prompt and courteous staff who are eager to lend a hand and get you in the road with what I need Everytime!! I won't rent from anyone else in Grande Prarie…… Period!!

Michael W. 
Rating:
5.0

Very helpful

Boyle S. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Truck to get better mileage and have cruise control.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Beryl B. 
Rating:
5.0

nothing but the best experience from the staff at Mike's lube and clean. really really came through for me when I needed it the most. ery much appreciated

Lori H. 
Rating:
4.0

There was a lot of space to park the trailer, it was great.

Marlene K. 
Rating:
5.0

Customer did not leave a comment.

DARREN C. 
Rating:
2.0

Steep stairs are not ideal to get to office. Tight parking location. Not easy access. No accessories available to purchase for trailer hauling needs.

Les G. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
4.0

This location was very good to deal with and very helpful and unlike uhaul main office! U-Haul's vice in general is pretty crappy, it's some of the local dealers that saves them!

David V. 
Rating:
3.0

Customer did not leave a comment.

Inga G. 
Rating:
5.0

Customer did not leave a comment.

Mariah M. 
Rating:
5.0

Very accommodating when I booked too short of a rental, they worked hard to find a unit that I could use a bit longer.

Lisa L. 
Rating:
5.0

Love this location, always so nice, the staff is so friendly and knowledgeable…. Would totally recommend:)

Dealer B. 
Rating:
5.0

Great service and location.

Rob D. 
Rating:
4.0

Customer did not leave a comment.

VIC P. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

The rep from this location was very nice yet my reservation had CDW added when I did not request one through online booking system. Asked him to remove it, he said no he can't I have to call Uhaul to remove it. Called Uhaul, I was told it will be removed but it showed up on final bill. Called again, Uhaul rep said he can't do anything it, sic! The truck I got wasn't clean inside.

Austin I. 
Rating:
5.0

Customer did not leave a comment.

KOUADIOGERARD B. 
Rating:
5.0

Fantastic experience, to the point and very helpful.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Shauna L. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
2.0

When I arrived at 09:50hrs for my 10:00 appointment the lady had just left. She did not return untill 10:25

Lyle Y. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
3.0

Customer did not leave a comment.

Patricia S. 
Rating:
3.0

You charged me for 2 days after I had returned the unit. I need a refund.

BEN N. 
Rating:
3.0

Cup holders were dirty and some other random junk in the cab.

Andrew J. 
Rating:
5.0

Everything was perfect and went smoothly!

Nicole D. 
Rating:
5.0

Don't change rental location to one with a later opening time after the booking. Customers book for certain times and plan for that.

Duane B. 
Rating:
4.0

Customer did not leave a comment.

Jeremy H. 
Rating:
3.0

I was charge for thing that I never used or rented. I wouldn't recommend to anyone.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Rocky S. 
Rating:
3.0

Office staff very helpful Was a leak in the front top left corner of the truck unit Overall they were there to please

Don H. 
Rating:
4.0

None

Jason Y. 
Rating:
3.0

There were wrappers up in the corner of the dash And the cup holder had some sort of sticky stuff in it.

mike C. 
Rating:
5.0

Customer did not leave a comment.

Marilyn L. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Stay cool! You're the best! 😉😊

Liliana D. 
Rating:
4.0

Great service - great price. Everything I needed.

chad P. 
Rating:
5.0

Not a thing everything was great

CASEY L. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Kiran C. 
Rating:
5.0

You are doing good.

Bharat S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy R. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Wanda H. 
Rating:
5.0

Customer did not leave a comment.

pam B. 
Rating:
5.0

It's my favorites location. Always helpful and good customer service. Friendly as well.

Patricia L. 
Rating:
4.0

Customer did not leave a comment.

Eddie S. 
Rating:
4.0

Customer did not leave a comment.

Jeffre W. 
Rating:
5.0

Great experience using U-Haul, great staff and very helpful. Thank You. Denis Therrien.

Denis T. 
Rating:
5.0

All the staff were very helpful and kind. We appreciated how they accommodated us.

JUDITH S. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Very nice place to deal with and great service

Albert H. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Gerry B. 
Rating:
5.0

Customer did not leave a comment.

Riley K. 
Rating:
5.0

I found papers from other people under the seats, and the cup holders were dirty.

Leonard R. 
No reviews have been submitted for this location.

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