Terrible experience. Took over an hour for pick-up. Clerk had no idea what they were doing. Ended up being charged over $900 for rental. Was quoted about $400. Car trailer was covered with snow and I was offered no guidance on how to hook it up to my truck. VERY disappointed with the experience. Will not rent again.JAMES B.
Customer Reviews for Mikey Mart II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was awesome very nice workers.the van was very clean five star âï¸Fawn C.
I dropped off the vehicle with the same amount of gasoline as when I picked it up. Yet they still charged me. Definitely a scam.Joshua W.
The employees at Mickey Mart need to be trained in U-Haul. They have no idea what to do.Eric S.
The staff was very rude and did not know what they were doing at all! It took almost an hour to figure it out.hannah W.
Customer did not leave a comment.John B.
Train the local staff on U-Haul rental procedureBrian B.
I have had the absolute worst experience with U Haul this week. From the hitch installation to the drop off, it was absolutely horrible. I will not be returning to U Haul with my service.chloe D.
Very nice hereDaniel M.
Person at register Was rude, didn't understand the paperwork basically said she had nothing to do with it and to put my paperwork and key in the box outside. Also requested I park and move the vehicle to where she wanted it after I had already parkedAshley H.
Customer did not leave a comment.Noel K.
Never had a problem with uhaul!Lauri W.
our drop off was switched without warning to a town 24 miles away. it took 3 phone calls with 1/2 hour wait time each call to get this switched. I will use a different hauling company next time with this kind of customer serviceterry M.
I reserved the truck at a Uhaul location in Schenectady NY on Hamburg St. They quoted me $268 for one way to Rochester NY. I then recvd an email that my pick up was changed to the 6030 Duanesburg Rd location which was around 10 mi away from the reserved location. I was told that there was no personal to get the truck to the reserved location so I had to go and get it at the new location. Upon pick my charge was changed to around $330. I when asked about the additional charge ,I was told that's the cost from the Duansesburg location. I paid it but it seems that the initial charge based on the expected pick up should have been honored.ron P.
I wouldn't recommend Uhaul period. They never keep the right reservation I called the day before was told the truck was a 20' at Perrones in Cobleskill went there at 11 am my reservation time they had no truck they showed me an email telling Uhaul they had no truck for Sat on Friday yet you still told me friday it was there and all set for Saturday. Then was told the closest was Johnstown over an hour away which was not happening with my 2 month old and 5 yr old in the car which was the whole point of renting one in Cobleskill to begin with. So I had to go with a 10 ft truck and make 5 trips instead of 1 or 2. My helpers with moving had to sit at our house because you didn't do your part. I had to waste my gas driving further away. My whole day got messed up and this isn't the first time. We had the same experience 4 yrs ago and had to drive to Palentine Bridget because there was no one there to give us our truck last time and you had confirmed that too. I don't understand how a business can be run this way. Last weekend the same thing happened to my cousin when we helped them move. Something's gotta give to tell your customers one thing and it doesn't seem to matter. I was super disappointed yet again with the company.Peter D.
Make it so it's possible to reserve online at this location and make an extra 17' and 10' truck available at this location.ROBERT T.
Husband found leg room as the driver a wee bit lacking. Yes he is 6ftTheresa v A.
Customer did not leave a comment.Stacy C.
Customer did not leave a comment.Caitlin K.
Make sure computer system working.Corinne M.
It was just a drop off location at a mini mart so nobody checked to see whether or not I damaged the car soâ€¦ It would be helpful that somene inspect it so customers don't get surprised later with someone from U-Haul saying that they scratched the rental. Thankfully I have pictures in my phone of what the truck looked like before I Picked it up.John G.
Customer did not leave a comment.Karen J.
I was the first customer to use the mobile app.at this location,but still it made the clerks job a lot easier.doug H.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.MARTIN H G.
Customer did not leave a comment.Sukhwinder S.
Customer did not leave a comment.Beatrice M.
Customer did not leave a comment.Thomas R.
They aren't staffed to run a gas station and U-Haul at the same time. I reserved for Schenectady, if I wanted to go to Duanesburg I would have reserved for Duanesburg.Joseph B.
Excellent experience with my first U- Haul.Diana L. G.
The only concern with this location is that on two separate occasions when dropping off equipment no one is available on a Sunday. You wind up having to go back another day to pay any overcharges incurred.Dennis H.
Customer did not leave a comment.Dennis H.
Mikey Mart has been nothing but outstanding for our Uhaul experience. I would recommend having the owner (I believe that is the guy we interact with) of Mikey Mart running a Uhaul subdivision. He provides excellent customer service and really goes above and beyond to make sure the Uhaul experience is great for the customer. You should really consider promoting him or giving him more business. He is a true asset to Uhaul.Holly Q.
staff was very friendly and humorous!Dave F.
Reserving online was a bit stressful trying to get the location for pickup. Once that was done, everything else was excellent.Bruce P.
I much prefer picking up Ana dropping off at Mikey Mart than in Schenectady. The guys at Mikey Mart are so friendly and professional. They are great to work with. Excellent customer service. Highly recommend.Michael Q.
Personally I don't think there is any improvement needed. The personal were very helpful, I would recommend this location to all of my friends.Monique C.
Need to improve software and/or training of personnel for tracking/purchase/drop off of trucks.David P.
Customer did not leave a comment.Bruce F.
While the person was not rude to us, he was obviously irritated by the fact that we brought the truck back earlier than stated on the order...we did not need it the second day. He commented that the U-Haul person making the contract should make the return time more realistic.Sharon M.
Customer did not leave a comment.Richard A M.
It took a bit of time to pick up the truck. The person there wasn't able to connect with the company. I ordered coffee at the handy Dunkin Donuts while I waitedmichelle W.
Customer did not leave a comment.William B.
Jim was very friendly. Remembered my wife and I. Excellent service.PATRICK V.
Customer did not leave a comment.DONALD S.
Everything worked well as far a I'm concerned.JOHN M.
Staff was courteous and friendly. we had a great experience.Denise C.
Customer did not leave a comment.MARK W.
These guys were awesome all around.PATRICK K.
The young man who checked me in was very helpful, but since he had to attend to his primary job at the convenience store, he could give me great service. This was not his fault. Poor planning on the part of UHaul the equipment was never checked before I took it and I had to make all the connections.tom A.
Customer did not leave a comment.Barbara M.
Easy and convenient drop offmichael P.
Customer did not leave a comment.KAREN T.
Customer did not leave a comment.Jack B.
Very Friendly--Great Office--Great ServiceMichael E.
Customer did not leave a comment.BRIAN W.
This was a horrible experience, It was not the place that I picked up the van from it was Uhaul itself. I was over charged and inconvienenced. There were multiple issues that I faced with this rental through Uhaul. The place I used to pick up the truck was pleasent and clean.SUSAN B.