Great family business. Friendly/loving shop dogs are a bonus Get you in and out quickly
Keith H
Customer Reviews for Miles Motorsports and Complete Car Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The internet connection was terrible there but other than that everything was great
Richard PApparently dm didn't put in reservation correctly, got a call on second day of my rental stating I had an hour to bring it back or the cops were being called. I was told no way to extend res. Rushed to off load full truck. My wife called dm, got sorted out. Had to then re load truck. Very unhappy as I WAS paying someone to help load/ unload. Returned to miles motor sports on Saturday with 5/8 of a tank, as it stated on my paperwork. Miles m sports sent final recipe, charging an extra 25 for fuel and stating I left it with a half tank. Have picture of gas gage when I dropped it. Very unhappy with this rental.
Dean TI am vertically challenged had difficulty getting into pick up a side step would help
Gertrude ZNothing service was outstanding.
KEVIN GYou can fix your computer system so that your agents are able to process a customer’s transaction quickly and without having to make multiple calls to customer support and traffic for a resolution to the system being down.
JOHN WI saved a truck quote online on Thursday for a Saturday local rental. On Friday, the reservation disappeared, so I went to this location. Their customer service representative, Shelly, relentlessly took on the problem. After about 30 minutes and numerous phone calls, she found a solution that worked. Thank you Shelly!
Charles DWhen I picked up the vehicle I did a video walk around and took pictures of current damages, since nobody did a walk around with me. The location was great, my issue was with the return with the app. It wouldn’t accept my location and when it finally did, I still wasn’t able to complete the return process. It worried me that I might get charged for NOT returning the vehicle, but everything ended up fine. Other than that minor thing, good experience overall.
Rachel Mquick, efficient, good location.
Joseph IThey were on their lunch break and still took the time for the return and were very pleasant
Jamie SThe wiring pigtail was broken at pickup, but the rep had a new one on hand. Quickly replaced it and was good to go. Great service and very friendly
William Lthe truck needed new windshield wiper blades!!!
Thomas FBe sure the vehicle is clean upon check in. The van was filthy when we got it.
Jessica MTrailer had a significant amount of broken glass inside.
Henri VGreat store!
Gerald RThank you, I have no further suggestions.
John PIn and out quick . Friendly staff
Keith HAlthough this does not In any way reflect on the Miles Motorsports, I feel it is worth mentioning that uhaul changed my pickup location an hour before pickup. Uhaul personal also inaccurately told me that I had all day to pick up the truck. Fortunately the good folks at Miles Motorsports were able to deal with the discrepancies and went above and beyond. Overall 2/5 for uhaul, 5/5 for Miles Motorsports for not only achieving the service, but compensating for uhaul’s failings.
Nicholas BThe pick up location was very nice however it was 2 hours away from CONFIRMED pick up location AND MAINE CUSTOMER SERVICe representative was extremely RUDE AND DID NOT CARE ABOUT THE INCONVENIENCE. I would NOT recommend U-haul to anyone because of this.
BOBBI-JO BThe actual uhaul web site was working slowly
Eric GBetter employees
Jason Cthe truck was clean but had some problems. it pulled to the right severely and needed to be serviced the ride was awful constant vibration in the front end. I've driven large trucks for construction and this one was the worse ride I have ever experienced.
Anthony WThe U-Haul computer system was very slow yesterday morning. Otherwise, the service was excellent
george sI filed a complaint over 3 weeks ago with picture's- still no reply. My rental was unsafe and cost me almost a full day of my vacation. I would like a complete refund.
william Dno additional comments necessary.
JOHN PU haul charged me twice. For a 24 hr rental.
james FQuick self service would definitely use them again.
Kenyon KThe service and equipment at this location is outstanding. I have rented here numerous times and have always been happy. The only thing I would suggest is having more than 1 pickup truck at this location.
Brent HMiles motorsports is awesome. They really care about their customers and they represent UHaul extremely well. I will want to rent from them every time. In the last month I’ve rented twice I believe. Please make sure they know I appreciate them.
Rebecca BNeed more pickup trucks. Very
Brent HThe woman at the desk was super nice . She made it smooth sailing.
Sandra RFriendly and fast service. Keep up the great work.
Soren HShelley was super. Made the whole experience very easy and efficient!!
Joanna KHave weekend operations hours.
JOE HSuper friendly and helpful staff. Great experience from booking, to pickup and drop-off. Definitely rent here!
SUE BDropped off the truck before they were open, made contact with owner via cell phone where he gave me instructions. About the truck: after driving 2505 miles, i would NOT recommend this truck for an extended trip. There is very little power, especially any incline, and pulling an auto transport we averaged 5-7 mpg. The cab is very noisy with engine/transmission sound, The front end was so badly out of alignment (towed out) that the tires began to show excessive wear on the inside. I’ve rented UHaul trucks for four long trips, this one was the shortest, the longest was 4200 one way to Alaska, and that was the 15’ with auto transport, so I have something to compare this truck to.
Robert CMy Uhaul experience was a rough start. Via my cellphone. Once entering Miles Motorsports, the kind woman there took the transaction under her wing and made it work. With some fanagaling with uhaul employees. It worked and I hope uhaul does well with Miles Motorsports! Because I know I'm going to them immediately with my next Uhaul need!
RONALD GBE AS GOOD AS YOU ARE GOING FORWEARD
Geoffrey H99% of the staff are great, helpful and a pleasure to talk to. Though one staff member could be more pleasant. I know people have bad days and it can reflect in their interactions and I like to give the benefit of the doubt.
Philip VNo improvement needed for this location. Everyone was pleasant, and I got a cup of coffee while they finished the paperwork
Brent HGood rate
Christopher PWhen I picked up the truck it had 3/4 tank of gas, NOT full. It was frozen to the ground and took us 20 minutes to get it out of the parking lot. I also noticed it had a check engine light on all the time I used it.
James TPerfect service
Robert Gi drove about 23 miles and had to put in 25$ worth of gas almost 6 gallons this is not right, i use to rent trucks that gas was not full on departure any thing you can do to get 15$ back??
MICHAEL A