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Patricia l
Customer Reviews for Milford Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Question I see billed 2 times told $116 when picking up got bill now over $300 please check
Dennis YOk
Jeannot LSuper nice lady at the front counter.
Sophia GThe format on the Website:is not set up for general people who age is over 50 or older.. I attempted to rent a vehicle to use for less than a mile, to move a sofa. I answer all the questions, but the website kept rejecting my application because I didn't answer one question that didn't pertaining to myself. Ridiculous!
Mark PFriendly. Fast.
Nicholas MVery simple and convenient return process.
William CEasy deal. Quick check in, quick check out. Good location. Nice gal.
Phil POn Sunday, we attempted to do the 24/7 pickup in Harrington. The system kept telling us we had a "special character or space" in our driver's license, but there was none. We sat on hold for half an hour and then were cut off and had to call back. An hour later, we decided to just go home although I remained on the line. When we arrived home, Tony, the customer service person, told me we had to go back because he "could not help me." The pickup system is ridiculously complicated. I entered all our information prior to Sunday and then had to do It all over. We finally just cancelled and went to another location on Monday. We had to hold up her line so she could enter everything we had already entered. The system is NOT easy and needs to be overhauled.
Gregory TLower the rates
Roy LThe inside of the truck cab had a lot of pet hair in it. Not a big deal, but didn't feel that clean. Other than that, the rental was a seamless and easy process. Staff inside the Shell were great
JESSICA TThe friendliness of the shell gas station staff was awesome and the guy that I spoke to from uhaul to extend my date was Awesome
Rhonda JQuick & Easy process. Truck was in great shape. Service was friendly.
Nancy FThe young lady at the Shell was very helpful. We did notice she was working with a cell phone. She would probably benefit from a tablet. Overall a great experience. Thank you uhaul!!
Gina LEasy in, easy out. Located at a gas station. All check-in and check-out was done through the app. Key obtained from gas station cashier.
Bonny SReturned late so wasn't open. confusing key drop info but all and all not bad
rose alisten to the customer
Bob MThe only problem I had was that when I got in the Uhaul, the gas was already at a 1/4 tank left. I had to get a little gas before I could even take the uhaul.
Hali Fnothing
Baby DIt was a gas station. Not much in the way of service.
Riley MGreat service
Shawn HThere was no dolly, the person at the desk at pick up and drop off were both seemingly confused, and were not polite. I will not get a uhaul from this location again.
Zeb CAmanda was quick with delivery and to the point thank you.
Richard BVehicle ran very rough fuel economy sensor, barely work needs transmission work, and I’m still trying to figure out why I have two charges one for 81 and one for 83
JOSH FIn and out just turn in key and go with computer recording all necessary info. Only issue was no confirmation form received and no final rental charge receipt issued to confirm that proper discounts and free miles were included.
Edward JConvenient
Arlena EAllow the renter to drop off closer to their destination - WANTED TO CHARGE EXTRA TO DROP OFF AT OTHER LOCATIONS.
jason bThe truck did not have the dolley or any furiniture blanket covers. The cab also smelled badly of cat urine.
Haley LVery friendly service and treat customer with care regardless how much I spend
Frank FThe truck i tented needs a brake job, as the brakes were mediocre at best, the steering wheel was out of alignment, and the windshield wipers were needing replacement.
Edwin TSite was great, ladies inside were helpful and answered all of my questions
Autumn TAs stated in my comment on the pick up, I wasn't made aware that the location wasn't an actual UHaul place. But due to my experience of the pick up location, I was prepared for the drop off not being an actual UHaul facility. . The Representative at the location was excellent. She was very friendly and had me checked out quickly. Again the Representatives at pick up and drop off is the reason I would recommend again.
Minnie RPerson that helped with truck there was rather rude.
Joann MThe site was rather small and finding a parking spot for 34' long truck was difficult.
Craig DStress free and convenient drop off! Thank you U-Haul!
William LThe floor of the cab was a little muddy but this didn’t affect my overall experience
Linda EAnother great experience.
MICHAEL SAttendant was very helpful and friendly. Great customer service! Truck had been dropped off after hours and not cleaned out by previous renter, but I accepted “as-is” due to time constraint.
Charles KThe pickup process was difficult and confusing. I arranged for pickup with my mobile phone, which have me a code to unlock the box with the key. However, there was no box on the truck. I called the U-Haul number and was told to go inside the gas station to retrieve the key. The gas station attendant did not have my reservation on her phone app so could not give me the key. I had to call U-Haul again, and the person there instructed the gas station attendant to give me the key. The pickup process should not have been this difficult. I also ordered a furniture dolly when I made the reservation, but there was no dolly provided. I have rented U-Hauls in the past and this was by far the worst experience I have ever had.
Gary EI had scheduled this pickup 30 days ago and had to work out new pickup location last minute due to lack of planning on U-Haul. Otherwise truck was fine.
Thomas FThis was our third time to drop off a uhaul truck in this location. Everything great. Thank you.
Jessica HProbably our fault, but these folks didn't want to accept the smaller trailer after a LONG DAY of unloading a Whole House, W /out charging us $50.00 more! ARE YOU KIDDING???
Gary WOh I didn't have enough information to assure me this was a U-Haul location
Hugh PThe original contract did not allow for sufficient miles. The one way trip to the destination was more than the miles allocated. When I asked the service person they gave me a contact number to call. That person added additional miles to cover the necessary distance. My agreement when I booked allowed for 2 days - return Sunday 10 am. However on Saturday 9 am I received a phone call telling me I had an hour to return the U-Haul or additional charges will be added as the contract was for only 1 day. I loaded and travelled the same day and did not reach the destination until 2 am. To get a call at 9 am like that is bs. After telling her what my agreement was she had it changed. At noon I got a call from the return ctr asking me when would I be returning the U-Haul as they have a customer pick it up. That to me amounts to harassment already as I already explained it one time. And my contract said I have until Sunday . I have an e mail confirmation. It is not my fault that u haul overbooked their truck. Anyone with common sense will understand that it takes more than 24 hours to move, as well as loading and unloading a 20’ truck. In my opinion I haul caused me great inconvenience and additional costs by making this demand and as such I should be getting some refund as I had to return the truck involuntarily early, as well as other inconveniences and stress.
Alvin CMelissa took great care of us. We used this location for several rentals. Check in and check out was a breeze and since they sell fuel, it was easy to top off the tank when we dropped off our truck.
Kevin MEverything was great except the my uhaul guys that unloaded the truck didn’t fold up the blankets and we were told that it was their job to do so
Thomas FIt was way larger than what I needed
Timothy DThe poor rating has nothing to do with the location. The poor rating was in reference to the fact that we reserved a truck on Route 1 two weeks prior to use and the day two days prior to picking the truck up we received a call that the closest location for pick up was 30 miles away. There was ample time to transport that truck to our location to avoid the lost time packing and moving. Very disappointing that we had to make the trip and that U-haul did not move the truck to our pick up location.
Kelley SCustomer Service, cleanliness to work place and trucks. Truck smelt like a stale cigarettes just like pick up location.
Susan ITruck was given with low air in tire and check engine light on. When I returned the truck after an hour of trying thru the app the attendant was nice enough to close everything out for me.
stephen lGreat customer service
Richard GShe came out and met us in the parking lot and gave us answers to all our questions before we could even ask which made returns quick and easy
Tammy MKeep up the good work.
CHRISTOPHER PN/A
shannon ri was having trouble sharing my location when the representative of uhaul came out checked everything made sure i was at the right location lol and i was done return took all of 5 minutes
Michael DThe app was a little clunky, but the attendant was nice, and the truck worked well.
Heath G