Customer did not leave a comment.Rosalind N.
Customer Reviews for Mill Bay Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was great and the staff we're helpful and friendly. My issue comes with availability. I booked a 26' truck and two days before our move I got a call from UHaul headquarters saying they could only provide a 15' truck. I was compensated 50$ but ended up spending an extra 50$ on mileage as I had to now make two trips. Added stress to an already stressful situation.CHRISTOPHER E.
A little pissed off I was charged $28 after dropping off. Saying fuel level was low, when in fact I brought it back at the same level. Very tired of companies sneaking in additional and BS chargesDonovan E.
Had to wait 45 minutes as young lady was not trained - her first day - she was very gracious- but had to phone 3 people before someone could help and then they had computer problems . Made us rushed as people waiting to help.JOHN T.
Very friendly helpful staff, who made us feel welcome and valued.Ian C.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.GREGORY K.
Customer did not leave a comment.Alfred K.
Customer did not leave a comment.Nathan O.
A new online check in process was implemented the day before my rental. The process wasn't quite streamlined, but management went above and beyond to get me moving, and treated me fairly! Really appreciated their great customer service. I'd recommend this location for rental.Deborah J.