Customer Reviews for Millennium Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Millennium Storage

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Kristina F.
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We had a long wait, it took 40 minutes to get the truck when I got there and I got charged for two days and I only had it for 5 hours on a Saturday. I was told it had to be checked in on Monday because the lady didn't have the app on her phone.

Robert K.
Rating:

U-Haul sent me to the wrong address to pick the truck up at. Millennium Storage was closed when I arrived (they open at 10am on Saturday and my pickup was for 8:30), with a locked gate, so the manager had to be woken up in order to let us in. When I told her I did an online check in, she said “Oh, You probably need to go down the road.” Sure enough, I did have to go down the road to the parking lot at 5404 N. Genesee Rd to pick the truck up. Overall, this wasted about 45 minutes of time. The truck also smelled terribly of cigarette smoke.

AMBER DIANE D.
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Customer did not leave a comment.

Randy M.
Rating:

The original location did not have the truck I reserved so they sent me to this location. They informed me to late to look somewhere else and then set me up with a larger truck than I needed. They didn't charge me anymore but I am sure it cost me more for fuel. When we went to get the truck it took the lady a few calls to fi d out where it was. She was very nice and apologized several times. I had no choice at this point but to take the truck. I had traveled 300 miles to get it to bring things home. Great customer service. Not so much for getting the proper equipment.

Colton A.
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Customer did not leave a comment.

HADYN KRISTOFER A.
Rating:

Very unorganized, waited an hour to get our truck

No reviews have been submitted for this location.

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