Customer Reviews for Miller Mart
(U-Haul Neighborhood Dealer)

8 reviews

3502 E Princess Anne Rd   Norfolk, VA 23502

(757) 802-4596

Location Hours

  • Mon-Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(757) 802-4596

3502 E Princess Anne Rd
Norfolk, VA 23502

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:
Rating:
1.0

I rented a 10' truck and paid for 305 miles. My trip was 237 miles and I am getting billed from this location for an extra 105 miles that I did not drive. This location has lots of problems with over billing people for miles that they did not use. I suggest if you rent or return from this location keep track of your miles or you will receive a large bill for miles you did not drive. This place is scamming people.

FRANK M. 
Rating:
1.0

I rented a 10' truck and used it for less than 3 hours and I look at my receipt it says I had it for two days. I put 60 miles and on the receipt it says 67. I was charged $200 dollars for something I should have paid $60 for! It was charged to my card and that was money I had put aside to get my car fixed. I am a single mother of 3 active duty military now I was to worry about putting money elsewhere to get to work because of someone else's mistake. I am not pleased at all.

CHIKERE Z. 
Rating:
3.0

Maybe I should have called the day before, but my reservation was for a 9:00 pickup. The person there was not clear on the process. She was able to quickly call and verify my pickup. The truck had the remnants of a meal in the cab and the cargo area was not swept out. Based on my other pickups, I was expecting a checkout and some paperwork to sign. I can't complain too much about "here's the key" and I'm on my way. My expectation for picking up the truck was different than what occurred. I expected some type of checkout beyond just giving me the key, but I was OK with that. I did expect that the truck would have been at least swept out and the trash removed. It was more of an annoyance, but I expected a little better. My overall experience was OK. I got the vehicle fairly quickly, after getting the telephone OK. I was able to quickly orient myself with the truck and get on my way.

Wiley A. 
Rating:
3.0

The service was not bad, however when I reviewed the contract when returning the uhual I advised the cashier that I did not agree to the additional 14.00 for the safe move he advised me not to worry about it and it wouldn't be charged. I just reviewed the receipt and wanted to know what happened? Will I get a refund of the 14.00 and why was I advised I would not get charged?

JOELENE G. 
Rating:
1.0

Awful pickup experience, person not knowledgeable about how to rent truck took over 45 minutes and I had to talk to customer service myself

Denisse O. 
Rating:
1.0

The customer service was poor.

MICHAELROBERT M. 
Rating:
3.0

Hard to see and location was dirty

Shelia R. 
Rating:
5.0

NA

leah M. 
No reviews have been submitted for this location.

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