Customer Reviews for Mini Entrepots Gatineau Est

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mini Entrepots Gatineau Est

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Wendy R. on

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Pick up location was smooth. HOWEVER: Reservation was made on April 12th. Email stated we would be contacted by a uhaul Representative to confirm. No one reached out. We expected to pick up our truc at 9am at the agreed upon location from the reservation for April 30. Got a text the morning of saying it was moved to a different location. Little hiccup but no big deal. Called the new location and they said they had no trucks for me until 5:15pm. "2 trucks and 10 reservations so I might just quit on you all" is what the guy told me from where I was to pick it up. Called customer service, not so much to complain as to ensure i had a truck. The customer service agent all of a sudden very hurriedly says he has a truck for me right now... Picked up the truck with no issues and no issues thereafter. Simply just a very stressful and panicky first few hours before we picked up the truck. I made a reservation. Therefore, keep my reservation. I wouldnt really recommend the service. Dodgy reservation system...might not get a truck...

Mathieu G. on

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Vous aver charger trop cher e vous aviez pas le Camion que javais reserver jai ete oubliger de remetre 60$ de gaz dextra pour vous raporter le camion en ville et jai meme pas recu mon depot...

Bruno J. on

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Location was too far. Need to broaden options for drop off in central locations.

serge v. on

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Suzanne L. on

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chantal t. on

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JF O. on

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Transaction was very long, about 45 minutes. Paid system of Uhaul was very slow. Thanks!

Philippe P. on

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Customer did not leave a comment.