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Roman R
Customer Reviews for Mobil 17K
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just make sure you down the App and have all information done before getting to actually pickup because it can take for ever. Because unorder to get the Vehicle Key you need to do all that through the App to The Code to get The Key.
Elena SI was not made aware of the the return policy because I return the truck the next after driving to NYC to pick up my grandmother's belongings and not needing the truck for the length of time that I rented it for . A tow truck dropped me off at the rental location because my truck (a2003 Ford explorer )stalled on the NYS Thruway .
Darlene RThere are a lot of hiden fees. And lack of communication with the customer .you just getting paying more for the same service because no one explain how it really work. All i can say is dont ever use that company again
Cliford EI reserved for counter service. However when I appeared for my reservation the employee behind the counter at this Mobile location told me I needed a code for the lock where the key was located. I told him I didn’t reserve for mobile service so I wasn’t provided a code. He failed to help in anyway. I called U-Haul customer service who then transferred me to another number that kept ringing then putting me on hold and then back to ringing with no one answering. I was left at the location for 45 minutes with no help from either the location or U-Haul customer service. It was a harrowing experience that I would not like to repeat.
HYUNCHIN KIt took the person 4 ours to record the drop off. I delivered the van t 6:00 pm and they did not record the drop off untio 10:02 pm.
Thomas LWe attempted to drop off at the S. Plank Rd. location. No one was there.
Rebecca WTruck was clean, but very low on gas when picked up.
John FCounter person should be able to assign rental. I had to wait for another person to check me out.
Lance MThank you!!
Julio VNothing….This UHaul has everything one needs and it’s in a great location
Cesar RVery Friendly and easy!!
Robert KI was charged for 2 days when I only borrowed the van from Sunday 845am to sunday 345pm. The female worker was unprofessional. When I returned the vehicle she tossed the keys aside. She was unwilling to give me a receipt. On Tuesday I received a call from the main office asking if I returned the vehicle. Then I received the charges for 2 days When I called to discuss the issue I was told to call the place I rented the van from Ally didn't want to help me. He gave me the managers number but she is on vacation. I then spoke to Mike who was driving at the time was told he would look into and call me back when he got to his destination. This was at 1pm it is now 1143pm and no return call.
Miguel RBe Albert!!!At the moment I do not recommend renting a car in that place. And especially attention to the invoice.double charge!!!!
Jozef KAmazing service and super friendly.
Elizabeth GWas I suppose to drop off my copy of the contract?
Jimmy GVery helpful and friendly.
RAYMONDJOSEPH DWhen you reserve a truck a month in advance, make sure that truck is available. I reserved a 26 foot truck but the day before, someone called and said the only truck available within a 40 mile radius was a 10 foot which we had to take or risk not having any moving truck. This turned what should have been 1 total trip into 4 round trips. It was horrible and they did not offer proper compensation. Will not be using U-Haul again.
ARIELLER SI confirmed that the pick-up was at the Middle-Hope location the day before I got a phone call saying it was changed to the Newburgh location. It all worked out, just a bit stressful learning about the change late. Plus, I never can get a human on the phone, or it is very difficult.
S SVery happy
MARVIN CPleasant to deal with a professional.
samuel bJust wondering where and when I’ll see my refund for not using the mileage I said
william mSome cigarette ash in the vehicle, but overall clean. Light for oil change due was also on. Good location, would have been nice to have a truck option as well as the cargo van.
John MA quite bit more pricey(almost double) than renting from H.D. or Lowes, TOO many extra fees. If rentals were available from those locations I would have used them instead. Overall gentleman at location was very polite, friendly and worked efficiently.
Anthony FI wish I would have been able to give you my DL info ahead of time. I spent 1/2 hour trying. I could not get the back scanned. The guy inside was able to help or I would have cancelled it and gone home.Ditch the online thing. Give the guy a raise.
David MClean the vehicles because it smelled like marijuana and it was hard to breathe.
marcia dI had to enter in order to finish the transaction. The place was filled with crack heads
Michael BWhen reserving a truck or van, I suggest you have the person create a UHAL account so they can sign in and self pick up much easier. I will have to say that I had a issue with this. Sure you send a video, but it says to log into your account, and when you cannot it throws you into a spin cycle - Not fun
Anastasia LCustomer service was poor and unprofessional.
Henry a