Customer Reviews for Mobil Mart
(U-Haul Neighborhood Dealer)

80 reviews

3502 W Thomas Rd   Phoenix, AZ 85019

(602) 903-5884

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(602) 903-5884

3502 W Thomas Rd
Phoenix, AZ 85019

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

When I return the equipment the employee attend me was very rude. I was feeling intimidated from him his name is Erik

Jose M. 
Rating:
4.0

Make sure that the gas matches what the paper says.

CYNTHIA H. 
Rating:
2.0

Customer did not leave a comment.

La M. 
Rating:
4.0

Mileage charge seemed excessive.

Kelly S. 
Rating:
5.0

None thank you for your help

destini G. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

ok

CORNELIU T. 
Rating:
5.0

Very quick and efficient I would come back for equipment any day if necessary

Jesus O. 
Rating:
1.0

I said I didn't want insurance and the charged me for it anyway

barbara M. 
Rating:
2.0

They could not check me in on time computer issues and poor customer service

andy G. 
Rating:
5.0

Customer did not leave a comment.

GLENN P. 
Rating:
5.0

Keep the inside cab clean

Aaron H. 
Rating:
5.0

The two ladies that worked there were awesome and made my experience phenomenal. I cannot recommend this location enough!

Brendan B. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

MALAYSIA A. 
Rating:
3.0

Customer did not leave a comment.

Shawn B. 
Rating:
4.0

Nothing,the service was outstanding.

ELLA M. 
Rating:
3.0

Charge entire fees all at once, instead of surprising someone with different charges to their account... such bs

Priscilla C. 
Rating:
5.0

Always great service

MANUEL V. 
Rating:
5.0

This was the fastest pick up and return transaction ever. No waiting in lines. I was in and out in five minutes.

LARRY H. 
Rating:
1.0

Horrible customer service when dropping off my rental I would never recommend this location to even my worst enemy

CAROL D. 
Rating:
5.0

They were great, very professional, and personable. I will use them again.

DAWN K. 
Rating:
5.0

Customer did not leave a comment.

ANDY D. 
Rating:
3.0

Idk

JULIAN O. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

Customer did not leave a comment.

TREVOR H. 
Rating:
5.0

Customer did not leave a comment.

LEONEL C. 
Rating:
1.0

The lady was rude and told me I couldn't get my guaranteed reservation and gave me some 8h box truck that didn't fit in where I needed it too mostly the employees rude manor was the worst thing with tatt

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

LENISHA J. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

One of the best uhaul locations I've used for cleanliness and customer service. Staff are friendly and helpful!

ROBYN F. 
Rating:
5.0

Nothing at all, the crew at the Mobil mart were more than welcoming and exceeded my expectations on customer service. I will definitely recommend them to anyone I know looking for a uhaul.

DARIO F. 
Rating:
5.0

great service

LUIS O. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE A. 
Rating:
5.0

Everyone was very nice and friendly. Both when we went to get the rental truck and return it. Will definitely go back to the same place if we need a rental again.

SHAWN B. 
Rating:
2.0

I was charged for damages that wasn't mine fault.

BRADLEY C. 
Rating:
1.0

The gas tank was not full when I picked up the vehicle. I was made to full the tank, the interior cabin was dirty & sticky. I would not recommend this place to anyone if they ask.

ALEX C. 
Rating:
2.0

Customer did not leave a comment.

Makayla G. 
Rating:
1.0

Interior was filthy and greasy never again. The lady at the counter kept asking this guy who worked there if I filled up the tank. I provided her with a receipt and filled up at the station were I picked and dropped off the Uhaul.

MUKHWANT N. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND GEOFFREY G. 
Rating:
4.0

More parking

SAMANTHA J. 
Rating:
5.0

The truck had a terrible smell.

MICHAELE M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

The customer service was excellent 5+⭐

Steve Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Very friendly helpful staff

ANITA J. 
Rating:
5.0

The staff was very friendly and most helpful.

PHILLIP W. 
Rating:
1.0

Managers are rude, don't want to listen to what customer have to say. Gave me a different quote, tried showing him my contract but didn't want to see it, eventually it got resolved but not by the manager. Also they lie about the gas fill level in the truck. Other manager said it was filled completely before we left but upon returning and trying to refill for the 17 miles we drove it, the pump kept going. If it was true the pump would've stop alot sooner. We never had issues with uhaul before I will never return to this location.

TERESA Z. 
Rating:
3.0

Customer did not leave a comment.

Carrie N. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

HUGO F. 
Rating:
3.0

The location where original uhaul was reserved called the night before pick up and said the they believed the truck had been stolen. They sent us to a different location in a mobile mini mart.

Cindi W. 
Rating:
1.0

The pickup process was easy enough. The drop off after hours was a little sketchy. We were told to give the keys to the gas station attendant for after hours drop-off and that someone would send us an email in the morning. However, after driving less than 10 miles we were charged a fuel charge for 6 gallons, despite filling up a gallon of gas. When we called to clarify, we were accused of not staying long enough and the needle for fuel was was less than what we received. What's funny is that we received the truck with less than 50 miles range left, close to E. I did, in fact, stay as long as I could and that gentleman processing my drop off said that I didn't need to stay and that I could go. I received my receive with an extra $57 dollars + tax. I would never do a U-HAUL Neighborhood dealer ever. It's dishonest, and I shouldn't have to take pictures to prove that I followed the drop-off instructions to avoid additional fees. Sticking to U-HAUL stores from now on.

JOSHUA STEPHEN U. 
Rating:
5.0

Customer did not leave a comment.

DEQUARRIUS M. 
Rating:
3.0

Mirror was broken and tire pressure light was on. Pricing add ons are absurd.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

DELLA A. 
Rating:
1.0

You charge my card $100 for what?????!!! I'm pissed. I was gonna get back 57.05 back. But you took my money.. I had the uhaul truck for less than an hour !!!

SHERYL G. 
Rating:
1.0

The gas gauge was not where they said it was on the paper, i didn't realize at first but i took a photo before i left to make sure i put it back to where it was ..i filled it up to where i thought it should be and then i get my statement and they charged me 15 for gas, i asked the woman to send me a photo of what the gas gauge said because i know i put it back where i got it, and the photo confirmed it..o sent the truck back where it was given to me at..but it's my fault because i too thought the paper had the right amount..i think it's predatory to mess up in this way..that paper is confusing and it should look like the gas gauge actually in the trucks not a whole different chart..I'm sure I'm not the first, and won't be the last

ERASHA H. 
Rating:
5.0

I have rented u-haul's prior and it took forever. It was so fast and we even had issues with my stylo 6. Mobil mart employees are very professional multitasking only after i requested he help customers he very thorough problem solving didnt skip a beat. I was in n out within 7 to 10 min keys in my hand insurance info and i was ready to go and handle the task at hand. Truck was in working condition gently used 19.95 plus insurance upon my request. 6.50gas .79c per mile i am very impressed will definitely return. It makes it so simple to get the bigger tasks done when u need a vehicle with more space. Thank you mobile mart u guys are great . see you soon!!

Kristina K. 
Rating:
3.0

Indicator for tire pressure showing on dashboard, crank to roll up passenger window was missing and passenger mirror was cracked and broken.

Michael M. 
Rating:
5.0

Its near by, easy and affordable. I hope Mobil Mart @ 3502 W Thomas Rd in Phoenix, AZ 85019 keeps on renting vehicles because they are real handy when you need them. Thanks, Tom

Thomas S. 
Rating:
5.0

Very friendly and I got right in and right out.

RUTH Y. 
Rating:
5.0

Rick was very kind and helpful at check in and out.

Crystal K. 
Rating:
5.0

The gentleman that helped myself and my mother was very patient and helpful. I Had some issues with my card and he helped iyt a great deal he even helped load a few things I had from the other vehicle to the uhaul. The staff was great. My experience was awesome definitely reccomend this location.

MARIA J. 
Rating:
5.0

Great customer service. Made a stressful move so much easier.

JOHNNY F. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
3.0

I ordered a dolly but it did not come with so I had to carry everything

Aileen D. 
Rating:
4.0

The truck smelled a lot like cigarettes and was not clean on the inside

Benjamin B. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
2.0

The two employees were nice but didn't seem to know how to operate the software for check in etc. maybe it was new. Took a long time and had to call their boss to figure it out

Marla C. 
Rating:
5.0

Have a supply of moving boxes onsight if possible.

HENRY V. 
Rating:
5.0

The guy was kind at explaining everything and I was able to get the pickup truck and complete my traveling and hauling.

BRYAN CARL F. 
Rating:
3.0

Need to work on return process. Tried to overcharge for extra fees.

Eric D. 
Rating:
5.0

Really good customer service..

Helen S. 
Rating:
5.0

Customer did not leave a comment.

LISA V. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
3.0

Make the charges more easily understandable and same on bank and rental receipt

Richard R. 
No reviews have been submitted for this location.

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