Speedy check in /out , friendly customer service
LAURA A
Customer Reviews for Modesto Mini Storage
(U-Haul Neighborhood Dealer)
2021 Standiford Av
Modesto,
CA
95350
Services at this Location:
Contact Us
2021 Standiford AvModesto, CA 95350
Services at this Location:
Office Hours
- Mon: 10 am–5 pm
- Tue: 10 am–4 pm
- Wed-Sat: 10 am–5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
HENRY M- Rating:
- 5.0
Customer did not leave a comment.
Milyna G- Rating:
- 1.0
The clerk went out of her way to try to shame me for parking the rental by a black gate without telling me personally. Instead, she told the customer in front of me not to park like I had. That was unnecessary and unprofessional. When your business has no parking spots available to park in, and no street parking is available because they are off a busy city street, where do you expect people to leave the rental equipment while they are waiting their turn in line, in your office? I will never rent from this location again and I will advise anyone I know to not rent U-haul equipment or storage units from this location because the front clerk is unprofessional, unfriendly, and uses passive-aggressive behavior. Life is too short to deal with people (or companies) like that.
SUSANNA A- Rating:
- 4.0
The windshield was dirty.
Nicole E- Rating:
- 5.0
Customer did not leave a comment.
JULENE E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard D- Rating:
- 5.0
always the best service great place people always ask who do recommend and i tell them you guys there are other ones but not like this place the best
Janie H | Overall Experience- Rating:
- 5.0
Leeanna was very friendly and the storage unit was clean.
Christina b | Overall Experience- Rating:
- 5.0
Wash your vehicles inside and outside.
Dana S- Rating:
- 3.0
No parking outside of locked gates for new customers or truck returns
Timothy H- Rating:
- 5.0
Customer did not leave a comment.
ROSA M- Rating:
- 2.0
The associte renting the uhaul needs to know the dose and donts of what to tell people renting their trucks and how to go about any complications when they arise. Keeping the customer service number on hand for uhaul would be a plus too since the associate at this store didn't know it and gave me the mini storage phone number instead of the uhaul customer service number to call to fix the issue. Smh. Also if the associate knew the protocol for renting a uhaul it could have avoided the issue I experienced this go round renting from here. It's unlikely I'd go here again because of it or recommend a friend or family member to either.
Brittany H- Rating:
- 5.0
Great customer service, fast transaction and friendly.
Victor M- Rating:
- 5.0
The customer service gal that was there on Saturday April 8th Was very attentive and professional, definitely welcoming & She went above and beyond to help me out excellent five star customer service thank you.
David S- Rating:
- 3.0
Customer did not leave a comment.
Karissa L- Rating:
- 5.0
Great experience! Helpful staff and excellent equipment. I would recommend, especially for e-process lovers.
James P- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER H- Rating:
- 1.0
Stop adding ridiculous charges
Robert B- Rating:
- 2.0
Customer did not leave a comment.
BALWINDER S- Rating:
- 5.0
I didn't need a storage unit. I needed a truck thank you
Iris G | Reservation- Rating:
- 5.0
Being open an hour later would help out customers that have trucks for sure to give them time to get around town to give the truck back other than that service was great with the lady that helped us out she's doing a great wonderful job at your place thanks for all your help
Veronica B- Rating:
- 5.0
Customer did not leave a comment.
Gabby S- Rating:
- 3.0
Customer did not leave a comment.
HOWARD B- Rating:
- 5.0
Customer did not leave a comment.
Sophia S- Rating:
- 5.0
I was informed that the storage unit will be open however when I arrived it was not open and there was nobody there to take me in
Henry R | Reservation- Rating:
- 5.0
Customer did not leave a comment.
Roberto T- Rating:
- 5.0
Front desk mel was very helpful. Super nice & welcoming. Will definitely be recommending this location to family & friends
ilene v- Rating:
- 5.0
I definitely recommend this location. Melinda was amazing. Procrastinating got the best of me and I went in there and she was able to literally MAKE MY DAY! She accommodated me so well. Kept in contact throughout the whole time because it didn’t need a uhaul for long. She is a very awesome and amazing person who went out of her way to help me. I really do appreciate it and I cannot thank her enough!!!!! Thank you Melinda keep it up. You are a very sweet person and went out of your way for me. Thank you. Give her a raise! ❤️
Keyundra R- Rating:
- 5.0
Thank you Melinda for an awesome experience upon the return of the vehicle !😁
jackie s- Rating:
- 1.0
Customer did not leave a comment.
Desiree S- Rating:
- 5.0
Melinda was awesome. I needed to rent a pick up to move a bed and needed it within an hour, for only about 2 hours and she made sure to accommodate us. She had it available for us when we showed up and made the entire process very quick and convenient. I will definitely be using her and this location for any other truck rental needs.
veronica l- Rating:
- 4.0
Great service by clerk truck ac wont work properly
Hector T- Rating:
- 5.0
Great place highly recommend great service!
miguel s- Rating:
- 5.0
The sales Agent I believe hen name is Melinda Castro, was very friendly, polite and very up front with all the policies and pricing. , I was in a hurry so she was able to get me in and out in a timely matter, I will definitely be coming back for my next rental, the one negative thing I noticed was the lack of rental variety
Rick R- Rating:
- 2.0
The facility is inconvenient for picking up and dropping off rentals and customer parking. Staff seemed unfriendly
Nicholas R- Rating:
- 5.0
Jessica is really nice and really professional. The location is the cleanest and nicest I've ever been in! Keep up the good work!
Brett L- Rating:
- 5.0
I needed to move a sofa for a family member, last minute. I utilized the user friendly website to reserve a pickup truck. I later contacted the representative at U-Haul explaining I was stuck In traffic and I was going to be late. She was courteous and understanding even though I was a few minutes late. When I arrived she explained to expected a digital texts with hyperlinks to upload my ID in an App. She confirmed the type of rental I had reserved set me up with insurance for the vehicle. It was overall a very simple and stress free process. That makes a big difference on moving day.
ALFREDO M- Rating:
- 5.0
Customer did not leave a comment.
Sara M | Overall Experience- Rating:
- 5.0
Super easy and convenient. Also, great customer service. Highly recommend for future movers. Thank you!!
Selena N- Rating:
- 1.0
The lady in the office that runs the place is so rude, we come from LA and were told drop off is at 9AM they don't open till 10AM so we waited in the lot till they open. Upon arrival the lady right off the bat is being rude asking why we were here after hours and that she doesn't open yet and that were blocking the entrance for people who want to enter the storage which is closed. After we left she charged us a late fee and another day claiming the vehicle was dropped off at 10:36!!! When i called her to confront her she said cant do nothing about it already charged it call uhual if you want your money back bye and hung up.
Carlos A- Rating:
- 1.0
She was very Rude and on her phone the Whole time. Did not want to give me my Receipt.
WENDY R- Rating:
- 5.0
Employee was amazing!
Salvador P- Rating:
- 1.0
Ever time the lady had to help someone (outside), everyone had to stand outside of the office because she was the only person working. There is no parking for customers. There was religious decor in the waiting room:
Mark G- Rating:
- 5.0
Customer did not leave a comment.
Troy L- Rating:
- 5.0
Customer did not leave a comment.
Gloria G | Overall Experience- Rating:
- 5.0
Good service
MARLEN W- Rating:
- 4.0
Uhauls online reservation system is terrible!!!!!!!! I spent 3 hours to get a truck after having made a reservation at the Kansas Ave. uhaul and they had no truck reserved for me. Three other people in my lines that day had the same issue.
steven l- Rating:
- 1.0
Over charged also. The office lady works all day with sunglasses on. That tells a lot. Some gets the truck checked some don’t.
VINEET N- Rating:
- 5.0
Lady helping customers was very helpful and knowledgeable. Great experience.
MICHAEL G- Rating:
- 5.0
I moved out of my unit as of December 31st. I received confirmation email of moved out as of January 4, 2022. A balance of $0 was due, but yet the storage unit still took auto withdraw out for the month of January and will not return payment to me. The office claimed I had to give a 30 day notice even though I was told as long as I was out by the 5th of the month, there would be no charge. Now they have rented my unit out… and still won’t give me my payment back. If the 30 day notice was your business policy, that is my unit until January 31st, 2022 and cannot be rented out to another customer. I request my payment to be refunded immediately.
JACQUELYNN H | Overall Experience- Rating:
- 3.0
The return was off hours. They don't have much parking space for off hours return.
SUMER P- Rating:
- 5.0
Customer did not leave a comment.
SHAVONNE M- Rating:
- 3.0
My original reservation and location pick-up was changed which made things less convenient.
DEAN E- Rating:
- 5.0
Thank you ! I will use you again if i need too😃
Gloria S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ADRIANA V- Rating:
- 1.0
Hello All, I'm being over charged for turning in the truck late. This is incorrect because the truck was turned in on time and the keys were dropped in the box. I have spoken to "Mel" at the Modesto location and she confirmed the truck was there when she arrived in the morning. This is the third time I'm taking time out of my work schedule to resolve this matter. Please credit the over charges back to my card. Thank you.
ANGELICA B- Rating:
- 5.0
The office staff was always very friendly and helpful as they could be. The off site manager isn't so pleasant. And cares nothing about the person(s) renting the units, will suck you up for every penny she can get out of you. Was there 5 or 6 years, at one point found my storage to be leaking from the roof. She didn't compensate me for any of the laundry that needed to be done due to the leak in the roof, I did about 12 loads of laundry but that didn't matter to her she continued to charge me and charge me late fees and whatever the other free fee she could get me on. The staff is great on site and it is clean and well lit just check your units regularly to make sure they're not leaking during rainy season.
BEVERLY P | Overall Experience- Rating:
- 5.0
Awesome customer service
ALEJANDRO V- Rating:
- 5.0
Customer did not leave a comment.
Alfonso G- Rating:
- 5.0
Customer did not leave a comment.
Rafael M- Rating:
- 5.0
Customer did not leave a comment.
Frank Z- Rating:
- 1.0
There isn’t any safe parking. There actually isn’t ANY parking. It could cause an accident, if it hasn’t already. You should re-evaluate continuing to have this as a pick up or drop off location.
Lapa M- Rating:
- 5.0
Customer did not leave a comment.
DENISE C- Rating:
- 5.0
Customer did not leave a comment.
MARIAN G- Rating:
- 5.0
Customer did not leave a comment.
Angeleigha A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angeleigha A- Rating:
- 2.0
Clean the van floor was very dirty) and ensure dolly is securely attached ( was bouncing and sliding ) Had to pull over
MARY F- Rating:
- 5.0
Customer did not leave a comment.
tammra s- Rating:
- 5.0
Customer did not leave a comment.
roman m- Rating:
- 1.0
The employee was very friendly but the vehicle had hidden damage that wasn't discovered until I left the lot. Someone cut the gas hose not allowing gas to be replaced and then I even got charged for the gas that was stolen while not in my possession. Worst experience I've ever had with U-haul and i'm purposely going to try and avoid using your services for the rest of my life.
Ernest S- Rating:
- 4.0
The lock for the truck key was not easy to open. The needle on the truck gas indicator got stuck in a quarter of tank so I ended up overfilling the tank.
German M- Rating:
- 5.0
Nothing. The best thing was the customer service. Great job. Thank you.
Gail L- Rating:
- 5.0
Customer did not leave a comment.
alan k- Rating:
- 5.0
Customer did not leave a comment.
Stanley B- Rating:
- 1.0
First and foremost there was no one there I could talk to as I need assistance with payment. I called the phone number given and, even though I was in the normal operating hours timeframe, on one answered the phone or called me back. Not only that, there were other customers wanting to talk to an employee with no luck for them either. I eventually had to call Uhaul to complete the pickup the next day. Horrible customer service! My advice, do not use the Modesto Mini Storage or anything Uhaul or storage related.
John J- Rating:
- 4.0
Customer did not leave a comment.
Gloria G- Rating:
- 5.0
I had to go to this location after the Tio’s location charged me for a dolly and failed to give me one. The standiford location was awesome, the girl working there was so incredibly nice. Definitely recommend!
MICHAEL M- Rating:
- 5.0
Mechanically the truck was great windows were really dirty mirrors inside was clean and your employee at the Modesto location Kelly is her first name made a really bad day a little brighter
kelly s- Rating:
- 2.0
I had ORIGINALLY ORDERED MY TRUCK PICK-UP out of the Manteca location, but when I arrived there, I was told I was suppose to pick it up in MODESTO?! Our storage was at Uhaul Dublin, who did not have any trucks available, so Manteca was next closest location. This un-notified CHANGE caused us to be UNABLE TO EMPTY OUR UNIT due to the extra time it took to drive to that location and then back to Dublin storage, where the access hours changed from 10:00PM to 7:00PM some time during the pandemic? This all caused us to be BILLED for another month of storage at Dublin facility, when we were planning to vacate the 19th. The Dublin location was no better - I attempted to contact this location days prior to the 19th, to request a 15 ft truck and inform them of our planned move out, but got no replies to emails nor return calls, BUT INSTEAD, received a RECEIPT for the next months storage charge?! So instead of replying, they just BILLED us for the next month?? As it is, I feel we are entitled to a refund of the final billing as the unit was empty ONE DAY LATER!! (or pro-rate the one day off the billing) ANYTHING to make us want to be return customers!! Almost forgot - BECAUSE we could not get the 15 ft truck we needed, we also had to rent an OPEN TRAILER to tow behind the 10ft truck, but IT could NOT be a one way rental, and we had to RETURN the trailer back to DUBLIN Uhaul 2 days later. THIS WAS THE ABSOLUTE WORST EXPERIENCE EVER WITH A TRUCK RENTAL/MOVE!!
Michael J- Rating:
- 4.0
Customer did not leave a comment.
carolyn y- Rating:
- 5.0
Customer did not leave a comment.
Sabindra K- Rating:
- 5.0
Customer did not leave a comment.
MoHammad M- Rating:
- 3.0
The office lady was very nice, but the person who rented van was very late. This was not the company's fault. The van was very dirty on the outside, could barely see out of the windows. Also, the location was hard to get in and out of. My experience was just average, and I would still rent again from them in the future.
MELISSA G- Rating:
- 5.0
I can't think of anything. Very professional, prompt and FRIENDLY.
Narmelin O- Rating:
- 3.0
Customer did not leave a comment.
Joy L- Rating:
- 5.0
Friendly, awesome customer service.
KENDRA S- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL T- Rating:
- 4.0
Customer did not leave a comment.
Gustavo A- Rating:
- 5.0
The woman who assisted me was very nice & very helpful. She deserves a raise. And she was beautiful
Saul Y- Rating:
- 1.0
I was told When I rented the u-haul to drop it off at a different location because they had to many trucks, so when I went to drop it off at another location they wanted to charge me $300 instead of $30 and said she knew about it she just didn’t want to deal with the trucks, ridiculous had to waste more gas in the U-haul driving back and forth and got charged for the extra gas as well very bad experience from the company off Standiford I will never go there again the lady seemed so lost and unorganized
Jessica S- Rating:
- 4.0
Turning in was not easy, but a lot of that had to do with the coronavirus
John D- Rating:
- 3.0
Let people know about registering before pick up. Also we returned the truck with gas but they still charged us a ridiculous amount for 1 gallon of gas.
John D- Rating:
- 5.0
Customer did not leave a comment.
David W- Rating:
- 5.0
Everything went smooth
Donna I- Rating:
- 5.0
More parking spaces it’s to small hard to park
Jane M- Rating:
- 4.0
Customer did not leave a comment.
David S- Rating:
- 5.0
Customer did not leave a comment.
Cyndi B- Rating:
- 3.0
Customer did not leave a comment.
Hamza A- Rating:
- 5.0
Customer did not leave a comment.
Dave H- Rating:
- 5.0
Super nice staff!
Christopher M- Rating:
- 3.0
Customer did not leave a comment.
Matthew H- Rating:
- 5.0
No issues. Staff was great and went above and beyond
alexander s- Rating:
- 5.0
Customer did not leave a comment.
jack b- Rating:
- 4.0
Trailer was clean but the maintenance was not kept up the tires were out off balance or bruised and one was showing the wear bars which i didn't notice until after I had loaded my vehicle on it. When empty it wasn't noticable. I was barely able to make 45mph without having a serious vibrations on the right side tires of this trailer. I've rented many car haulers from Uhaul and never had a issue until now.
Kris M- Rating:
- 4.0
Customer service was amazing!
KARINNA L- Rating:
- 1.0
I confirmed with an online chat the location and time to pick up the uhauI. I got there and they said i wasn't in their system. I was scheduled to pick up a van at 12 for 8 hours with a printed out confirmation page confirming an 8 hour rental. and had to return due to something on their end. I had to return after work, When i went back they charged for two days instead of one and still didn't have the appt in their system.
Natalie V- Rating:
- 3.0
We were very satisfied with the facility & service .
LENORA B | Overall Experience- Rating:
- 5.0
Representative was very helpful and friendly
Adriana V- Rating:
- 1.0
First time at this location.had a 11:00am appt.Called and inform rep.I was running a few minutes late. Arrived by 11:15 ish.. rep.asked how long did i plan on keeping the truck. i asked don't we get 24 hours.She said yes,but ,you need to have it back by 11,bcause,we have sat.resv.for 1130. .brought truck back by 1125,and went in to pay and noticed 1130 resv.had not arrived. And she stated,if they had been here waiting,you would have had to pay for an extra day! I was floored.i said any other uhaiul,i've used .you get grace period of at least and hour or more. Another young rep chimed in,you should probably have went there. I did not respond,because i'm under enough stress,and it could have got real nasty and ugly from me..I just assumed that all uhauls have a return grace period. I was not rude with the staff,i just wanted to know the policy.
Doreen c- Rating:
- 5.0
A fantastic location, the staff was very polite and helpful, the van I rented was oerfyfor my in city needs, I would truly recommend this location, thank you Joleen for your awesome help...
Omar M- Rating:
- 5.0
The new manager is amazing and so helpful! She made my move out so simple and fast. Definitely the place to go if you need storage.
MEGAN P | Overall Experience- Rating:
- 5.0
Joleen the Ofc Mngr was superb! I could not have asked for a better service experience. Joleen was very genuine and treated me like a good friend and not a customer. Thank you again Joleen!
Roger M- Rating:
- 5.0
Manager was very personal and helpful.
Privacy R | First Impressions- Rating:
- 2.0
They were closed when we arrived and we had to wait almost two hours to get our storage facility. Other than that no other issues.
Privacy R | First Impressions- Rating:
- 4.0
Kelly was very helpful, nice and even let me know the prices I was going to pay later down the line, so there weren`t any surprises. when I needed help, she was there to help in no more than a minute.
Privacy R | First ImpressionsAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!