I absolutely love using the Westpoint location. The staff is so friendly and I feel like family every time I go in there I will continuously use them.
Jessie D
Customer Reviews for Modrs Service Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went great. Continue what you are doing. Very helpful with hookup.
JAY MI had an amazing experience with Modrs Service Center LLC. Super nice, professional and friendly. If I ever need U-Haul again, I will use them. Friendly customer service is extremely hard to find these days and they went above and beyond.
Penny NMs. Maddie was awesome!
Kristine FEveryone was quite pleasant and available for quick service.
Art HNeed someone experience in hooking up vehicle transport dolly.
Steven HThe location for pickup at Citgo in West Point was awesome. Joyce made the pickup very easy. The truck sounded like it needed a little maintenance but other than that we had an easy pickup and return. Thanks!
Lea GFriendly and Professional Service
carol cThe trailer we picked up really needs a jack. It was in great condition otherwise. Staff was great at this location.
RICKY MVehicle had dirt on the cab floor as well as splattered all over the front sides. Damage on both lower sides not noted in pickup but pictures were taken prior to leaving with truck at pick up location. 24/7 check-in process is way too extra as you are reentering info that you already entered for the reservation hence wasting time at pickup location.
Lenard WHad no turn around cars truck everwhere, had to walk two building down to a gas station to get paper receipt.no one to check trailer or help get trailer off and not block driveway.
James SNothing …. Service was great
kaheem wNot a thing. This rental experience was the BEST I have ever had. The team at Modrs Service Center LLC West Point, VA was beyond amazing. Joyce was the friendliest, kindest person that checked us in/out. Highly recommend renting from this business. Even tho it was 20+ miles away for me, I’d rent there again.
Robert LNo one was available, no clear drop off location was made
Daemion JThe truck wasn't easily accessible to get to or drive off the lot due to cluttered junk cars around it and there were not enough dollies as I requested for the job. I requested 2 dollies and they only had 1.
Shekinah Ivery friendly staff
Vicky HGreat job by the staff
Floyd Bthe pickup time was 3 hours later than what I reserved online and truck size that i reserved online was not available when I got there to pick up the truck. and the dolly i paid for was not in the truck. what i reserved online and actually received completely different. inconvenienced all the way around. wont use or recommend uhaul to anyone
kevin rNothing! You were so nice and easy to work with!
Dorothy PNo improvement needed Joyce and Co. handled everything I needed and went beyond the call of professionalism.
Richard KJoyce made the entire experience great, everything was perfect.
Kenneth WVery friendly service. Good explanation of vehicle and insurance and procedures that we needed to follow
Michael CGreat service and the rental went as expected
Donald MGreat customer service. Was a very pleasant experience.
Ronald WSuper friendly staff and great pleasure to do business with. Will use them again
GREGORY FExcellent service Wonderful personnel Very helpful, knowledgeable and efficient
Melanie CThey were very accommodating. However, I hold U Haul regional office responsible for failing to find me the equipment the website told me would be available. This cost me valuable time during my move.
BRIAN DMod's Service Center was EXCELLENT!! The ladies that checked me out were super nice, friendly, and helpful. I've rented a number of U-Haul's over the years and this was definitely the best experience I had, and they showed me things on my agreement I had never seen before (like how many gallons of gas to get the levels back to original). Highly recommend them!
KEVIN DCustomer service was an amazing experience. The clerks were very knowledgeable and helpful.
ANNA BNothing The folks at this location were spot on !!! Very friendly and helpful .
JERRY LAbby was amazing and helped me as this was not supposed to be my original drop off location. She called the pick up location and confirmed everything and provided effective and great customer service!!!!
MARSHALLJAMES AOverall I had a great experience and the staff at Modrs were very helpful and renting was a breeze. Very grateful this u-haul location is here very convenient.
LAZARO GThe nicest people ever!!!!!!!!!
GARY CNothing
JERRY LThank you Joy
SAMUEL TTrain personal in using the system and to explain contract to customer. It's better if a customer it told about extra fees vs. "here's your contact." It shouldn't be the customer's job to read all of the fine print. The customer is too busy with the situation they're dealing with that hand for which they're renting the truck. That daily insurance fee was BS but okay
NATALIA BThe truck was clean and the customer service was friendly and efficient. Best experience ever with UHaul.
KIM DThe only problem I had was the breaks would jump when I first applied them. I let the Ann Arbor location know of the issue.
PATRICIA TUHaul on N Arthur Ashe Blvd was horrible..Nothing was in order as it should be rude employee I had to move within the next day it’s sad that I had to drive 45 minutes to West Point for decent service in total I paid 550 dollars to move and didn’t receive any discount for the horrible experience I had with UHaul I will not ever recommend UHaul at N Arthur Ashe Blvd to no one ever most horrible experience I’ve had by the grace of God I was able to move I had a 6 hour drive and I had to drive 45 min to West Point where I recieved excellent service... This is truly sad in the future I don’t think I want to use UHaul but each state is different
KIERAC JNo improvement necessary, I have used this location a half dozen times each time has been great experience, very knowledgeable personnel they take the stress out of moving!
KAREN BThe ladies there did an incredible job!!!
Danilo CNext time y’all say roadside assistance is included please tell your customers that getting pulled out of a yard is NOT included! No one plans on getting stuck in their yard things happen! No need to charge them 100 to be pulled out like they did it on purpose! I will never use uhaul again and I won’t be referring y’all to a friend!
Amy ACustomer service was great!
RONNIE RGas level when I received vehicle was 3/8 full. I returned it 3/8 full. Receipt says I returned it 1/4 which is not accurate. Modr's charged me $3.50/gallon (when they own the gas station and it's 2.90's currently). If I was smart I would have taken pictures. Next time I'll use a different service. I also swept out the back before use because it had screws and trash.
JOSHUA PThank attendant was the best uhaul attendant that I have run across. Very helpful and friendly.
Kristen HFriendly, helpful and an experience made easy.
Bev HLady who filled out paperwork was friendly and young man who checked out and brought truck to the front was also helpful and friendly.
BRENDA DVery friendly and very helpful with trying to make things right.
Jacob EJoyce was fantastic!
EDWARD VImprove customer service from your main office. I could not communicate with the offices near me. I just happen to know the business owners in West Point, Virginia.
LONNIE JNo problems with them as it was just a drop off.
Gary HThe staff are very friendly and will help in every way possible.
John BQuick & easy check-in.
susan tJoyce at this location is great! Fantastic customer service
David HDrop off area was muddy due to all the recent rain
Michael PMake the website more employee friendly and maintaining the websites operation for the employee and customer. When I was there the website went and she had trouble returning my truck because of the website being down and not running.
sean sClean windows
Thomas D