Customer did not leave a comment.MICHAEL T.
Customer Reviews for Monarch Auto Sales
(U-Haul Neighborhood Dealer)
Greensboro, NC 27407
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 8 am - 4 pm
- Sun: 8 am - 11 am
Special Operating Hours
- 11/25/2021: Closed
- 12/25/2021: Closed
- 1/1/2022: Closed
- 5/30/2022: Closed
- 7/4/2022: Closed
- 9/5/2022: Closed
- 11/24/2022: Closed
- 12/25/2022: Closed
- 1/1/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to lady who take the kays and dolly from me . She was helpful and present good customer service.AWAD S.
Customer did not leave a comment.EGEMEN B.
Friendly and helpful service.DENA A.
Satisfied, enjoyed the truck pick up process through my phone.Mack H.
Thank you Melissa! Always a pleasure to rent from you at Monarch.Frank I.
Customer did not leave a comment.BRYSON D.
Customer did not leave a comment.Stephen H.
The app is slow. It needs to be improved.Damon I.
The staff was very friendly and informative.PATRICIA D.
Customer did not leave a comment.Paw H.
They did not do a proper survey or check the contract drop box that showed I dropped off my trailer the same day. Called me 2 days later stating I didn't return. They found there mistake but still overcharged me. Would not refund so I had to do a dispute through my cc. I return trailer the same day after hours, put contact in box and they charged a $20 after hour fee?? WTFSHANNON E.
The customer service and overall business was vey unorganized and distasteful. The young lady answering the phones was VERY rude and lazy.ADRIENE H.
Customer did not leave a comment.PHILLIP L.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.KARINA M.
Switched locations on me last second. Called location and they said they didn't have a truck for me. Had to spend 2 hours on the phone to make sure I had a truck. Place was busy. Don't get your contactless app function when you still have to go inside and wait in line.Charles B.
Excellent service, friendly staff. I would definitely recommend this uhaul location to my friends and family.Osman E.
Customer did not leave a comment.Richard S.
Always a pleasant experience renting from this place.Frank I.
Customer did not leave a comment.MICHAEL T.
The customer services was terrible. The lady with the super long eye lashes seem to have a terrible attitude. She did not seem to want to be there and her tone was beyond terrible. She was talking to the other workers and no one seem to care customers were in the building. I would never return to this location and I rent a lot of u-hauls. This is by far the worse location.Lashawnda H.
Customer did not leave a comment.Ronnie M.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Gregg D.
Everything went fine. I reserved a truck but didn't realize I could have gotten one much closer to my grandson's apartment. But that's what happens when you make your reservation on line from out of town. Not only that but locations closer to his place (by A&T campus) either didn't answer or said my wait time for them to answer was 15+ minutes. You answered and were very accommodating. Thank you again.SUSAN C.
Customer did not leave a comment.ROBERT W.
No one helped get the rental unit onto or off of the hitch. They basically said "It's out back." I was told it would cost extra for someone to help me! I about broke my back getting that thing on and off my hitch. I hope they don't treat little old ladies like that.CARL M.
Used this location several times for a international event in the area. Alex and his team are the best!!BEVERLY N.
Very busy the day I was there. Quick in and out! Honest nice folk!David C.
Pick up was easy Drop off was a nightmare with a slow lazy employee that would rather talk to 6 people on her way to check in the vehicle.carlos M.
I will never recommend UHaul. My moving date was July 31. On July 27, I set up a truck rental and movers on the UHaul site. I went to the location directed for the truck pick up at 9:30.a.m. on July 31. The store employee said nonchalantly; the truck isn't here. I was convinced that the lackadaisical customer svc was attributable to a 3rd party.. Surely at an actual UHaul site someone would make a call or show a modicum of interest as to why a confirmed truck rental had disappeared into thin air on the morn of the move. But no. At the UHaul site on Market St in Greensboro, NC I was informed that since I didn't rent from that site - they could not ( would not) assist me. By then the movers were at my house; on the clock. This single mom on a budget who had sacrificed to purchase a home and pay for movers and a truck was left on hold for over an hour. Thankfully my resourceful daughter went online and booked another UHaul at a different Gsbo location. This is that rental. We rushed to pick it up since I had now paid for about an hour of the movers time while they were unable.to work. And as we sat in the rented truck I got an email from UHC of Central NC Regional Traffic Ofc assuring me that there was no rental available.for me. Sorry for the inconvenience.. Evidently a regional ofc could not summon the same resources that a Gen Z with a smart phone could to correct a snafu. The svc that I received was unacceptable but the worst was the failure to communicate and the utter lack of responsibility from a national corp. I will not use Uhaul again and I will gladly use all social media platforms to save others from the same experience.Miriam H.
Required customer to hook up and disconnect trailer. Failed to communicate regarding a request to keep trailer an additional day. Employee advised me they would check into it and call me back. I didn't receive a return call and followed up on my own accord only to find I had to turn the trailer in before the end of the day. Then I was charged late fees etc.Marcus M.
They are good peopleJAMES B.
The trucks were parked like page layout and looked great, but they were so close I was afraid I would hit the vehicle beside me.LOUISE R.
Customer did not leave a comment.JASMIN D.
Customer did not leave a comment.MELYNEE F.
I have rented uhauls in the past and have gone more miles. Well this one i got a smaller truck and was charged way more than usual. Yea not good place t0 get a uhaul or car from!DENITA B.
Dropped off when office was closed. It was a very convenient and simple process. Was also close to my storage rental so that was a plus as well.Joseph R.
Customer did not leave a comment.Abigail C.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Felix T.
Customer did not leave a comment.William P.
Customer did not leave a comment.NATH W.
Had a problem with person providing service. She was rude and inconsiderate to the fact that I didn't know the dimensions of the vehicle that I wanted to rent. I had renal vehicle about two weeks earlier and wanted the same size. I was told none available. Went outside only to see 3 onsite. Went back in questioned another rep.about the trucks , she asked rep#1 about situation. Basically just too much negativity. Especially after being a die hard over the top customer for 10yr. Felt very disrespectedCHARLES H.
Staff there is very unprofessional. On top of, they charged me for a bigger truck then was provided.Deeanthony R.
Customer did not leave a comment.Tina F.
Uhaul was barely filled with gasDelasio B.
Excellent service from start to finishWanda P.
Customer did not leave a comment.RANDI H.
Had a very long wait before I was assisted by an employee. I was made to hook up my trailer myself with no assistance from the employee. She went inside after showing me which trailer to use. Lastly, the motorcycle trailer exterior was covered in dirt and grease from the previous renter. The trailer tongue was very badly cracked as well and was shoddily repaired with two welded on metal patches. It was crooked and caused difficulty when unhooking.OLUFEMI B.
Workers at pickup location were rude and not very helpful.JASON B.
Customer did not leave a comment.ANNETTE R.
Customer did not leave a comment.TERRI F.
Nothing. Great service ðŸ¤—WILSON A.
Customer did not leave a comment.Sabrina A.
Customer did not leave a comment.MARVIN S.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Manuel B.
Customer did not leave a comment.JENNIFER M.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.Jay H.
Customer did not leave a comment.KENNETH T.
Make sure that your customer service rep have better mannersMecole D.
Convienient location. Wonderful ladies in office to help. Very clean equipment.TOBY S.
The truck they let me use didn't even have 1/8th of a tank in it yet I was required to fill it to a 1/4th a tank. I also requested and paid for an appliance dolly and was not given one to use. There was a utility dolly on the truck I was able to use and I was charged for the appliance dolly and utility dolly. I was also charged a fuel fee and gas refuel fee even though I filled the truck back to what it was at when given to me as I was told to do when I called on the phone. Since I had to do a mobile pick up, it messed up my return time and while the nice lady on the phone fixed my return time and told me I wouldn't be charged for a second rental period, I still was. So my bill almost tripled when it shouldn't have. I've been calling to get this figured out and the phone hasn't been answered. As soon as I got the truck on Friday night I called about this and got answered yet those answers were no honored and I was still almost triple charged. This isn't my first time renting a Uhaul but it is from this location and doing mobile and I do not plan to rent from here again or do mobile pick up again.Ashley T.
Customer did not leave a comment.HAMILTON A.
Nice group of peopleGregory R.
I believe I was over charged I only went 20 miles over and I was charged an extra $75. That was horrible! The contract said $79.99 and $.29 a mile over 100 this is horrible!Colette T.
the return process should have been explaned. the person performing the check out should have told me that after hours check out are perform online. i did not know pictures of odometer and mileage require photos before dropping the keys in the box.johnny M.
Terrible customer service. I've been charged fees that I can't get a response as to why.Damon I.
Customer did not leave a comment.Sabrina J.
The inside of the van, particularly on the driver side floors need to be cleaner. Also the seats needed vacuuming, you could see pet hair.Rhonda A.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.BANDON H.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Danyelle O.
I was not furnished with the utility cart or furniture pads I had ordered. I was not notified that they were unavailable, so I assume they just overlooked it.Jennifer W.
Thank you for making rental easyKaren H.
Be a little nicer to the customers.Sierra P.
Customer did not leave a comment.UNITY J.
Customer did not leave a comment.Bianca J.
Customer did not leave a comment.DELADIER N.
Nothing - staff was very professional and helpful.James C.
Customer did not leave a comment.QUINTON M.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.JOSEPH O.
Better customer service and a different area for the Uhaul service customers.TAMEKIA W.
Very busy facility, I would suggest filling out as much information as possible online otherwise it might take you a while to get out of thereKayla U.
The only thing I didn't like was monarch calling to see when was I going to returned the van because another customer was waiting on it when I had picked it up at 11am, and I had it to 3pmCora E.
No one was waiting on customers for quite a while and then the gentleman just took my key and said he would email. He was courteous and did send a confirming email about an hour after dropoff.William P.
Woman in the office was especially helpfulthomas B.
Great Customer service and friendlyCurtis W.
Customer did not leave a comment.Yolanda P.
The people were great. Have rented several Uhuals over the years. This was the smoothest ever. Efficient. Highly recommend.PHILIP C.