very flexible... appreciate owner's professionalismJAMES B.
Customer Reviews for Monarch RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think everything is covered - Floyd is super nice and very attentive, the truck as usual was clean and worked great and the prices can't be beatVICTORIA P.
Customer did not leave a comment.WILLIAM M.
Floyd was so great to work with! He went out of his way to accommodate me and I felt like we were good friends by the time we finished the paperwork. What a pleasant experience! I will definitely recommend that location to my friends.Richard D.
The location I went to was very friendly and helpfulNORMA F.
Floyd was amazingly helpful, professional, and personable. There are no improvements needed.RONALD R.
Floyd was very helpful. Made thus easyJAMES P.
My reservation was changed to this location last minute due to equipment availability. Luckily I had contacted this location, as the shop owner stated he was not available at my scheduled pick up time. And needed me to show up asap.JIMI C.
Customer did not leave a comment.LESLIE C.
Customer did not leave a comment.CHRISTINE B.
I can't imagine! Gentlemen I worked with was really wonderful!PAMELA S.
I just dropped off the truck and the key.Suzan L.
This location was not the problem but I will never rent from Uhaul ever again! I reserved a 26 ft truck only to be called 2 days before my move to inform me that I only get a 15 ft truck. I asked if there was any financial compensation for the fact that I will then have to make two trips and pay twice the mileage, not to mention the inconvenience of having to make two trips. The lady on the phone was rude and did not even almost care about what she was putting me through. The man at the location at least let us use a trailer for free to help make up for it. Terrible, horrible customer service from the corporate lady on the phone and from the company in general. What is the point of a Reservation?!?NATHANAEL L.
Customer did not leave a comment.cameron B.
Customer did not leave a comment.DORA U.
Customer did not leave a comment.Cecilia O.
Floyd was very personable and made pickup a breeze!Tracy B.
Customer did not leave a comment.Clark R.
Thank youCYRUS L.
Alway there when I need them! Thanks Floyd, you ROCK!!BRENDA A.
Customer did not leave a comment.NATHAN T.
Customer did not leave a comment.CARMEN V.
Customer did not leave a comment.KARLA Q.
Customer did not leave a comment.BRENDA A.
The gentleman who rented the truck to me was very courteous and customer oriented. Keep him! It's had to find dedicated employees like that.SHARON B.
I Recommend A Lot of People To Monarch One Of My Employees Is Renting From monarch At the End Of MonthMICHAEL K.
Awesome place! They have everything I need and more!BRENDA A.
Excellent customer service! Easy-to-use app made it quick to complete my request. Very courteous and professional staff.BRENDA A.
Thanks for taking care of me. I truly appreciate your kindness.TYLER L.
Customer did not leave a comment.BRUCE B.
Customer did not leave a comment.JESSICA S.
Customer did not leave a comment.IRA C.
Nothing, Floyd is a great guy and goes out of his way for customers.BRADFORD F.
Maintain your current fleet more efficiently, and cull the service providers that are non functioning. Hire more customer service representatives, and aim to cut hold times by 60%. It's ALWAYS the little things.Aaron R.
Customer did not leave a comment.MARY T.
Customer did not leave a comment.EDWARDO M.
Nothing they where very nice and will work with you. If you are in a bind. I most definitely recommend them againJOSHUA G.
Renting from you was a great experience. We will definitely rent from you again and recommend your location too.ROBERTA BALBINA R.
Staff was great. Trk needs front end alinement and shocks.RONALD JAMES B.
Customer did not leave a comment.BRADFORD F.
Very nice people and great service! Would definitely use again.DARRICK S.
Customer did not leave a comment.GRANVILLE T.
One of the nicest guys I ever met.JARROD W.
Can't think of anything to improve this location. Floyd is an excellent person to deal with. Need more like him. ThanksBENJAMIN L.
A+Service great jobGLENN M.
Did not know about boxes; sold me wardrobe boxes WITHOUT clothes rods! Then was RUDE when I called, told me I should have told him they needed rods! Yeah right.ðŸ™GENEVIEVE L.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.ERNEST V.
Nothing, Floyd is excellent!!JOSE V.
The guy in Uhaul location 932 Hwy 71 E Bastrop, TX 78602 He's the best Uhaul guy in Texas and recommend people to him.ISRAEL N.
Manager was very helpful. Articulate and a great attitude. I would go out of my way to do business with him.LARRY B.
Excellent service!! Can't improve on that!! Thank you so much!!SANTIAGO C.
Excellent customer service, Truck great too!JOHN H.
Floyd at Monarch went out of his way to accommodate us, even by meeting with us on a Sunday when the location was normally closed. His attitude is great, and he was a pleasure to work with. There are several locations in the area, but I would always choose to go back to this one. In fact, we just rented a truck and box trailer two weeks ago from this location, so when we had another need for a truck to make one more trip, we came right back here.WILLIAM K.
I chose to have a mobile checkout because I don't like people. So when I got there during regular business hours and it was not prepared for mobile checkout I was not happy. In addition, there was nobody at the location. So I called the hotline number and sat on hold so long I left and went home. Eventually someone answered and gave me a number to call that would give me the lockbox number when I got back to the pickup location. When I got there someone was there and told me that there was no key in the box and that I would have to work with him. He then asked me all the questions I already answered during the online process. Eventually I did get on the road.MATTHEW H.
Great experience, very professional.Phil A.
Everything exceeded our expectations, and we'd highly recommend this location!WILLIAM K.
Customer did not leave a comment.KENNETH K.
Floyd was very helpful and accommodating. A very good representative for UhaulKENNETH D.
Floyd stayed late to accommodate me. And.. he did it with a smile and was very polite. With an attitude like Floyd has, no improvement is needed.Bill S.
Customer did not leave a comment.Sandy S.
Very friendly and helpful. Basically hooked up the trailer for us. Very communicative before and after transaction. Couldn't ask for much more.MARCUS R.
Best experience I have ever had. This location is further from my house but will be my first check if I need to rent again.MIGUEL G.
I will only do business with this dealer. The very best service every time!ALFRED WARREN JR S.
Floyd with Monarch reached out to us well before the u-haul was due to be dropped off. He was incredibly helpful and was able to answer all of our questions and address numerous concerns we had with the pick up process at another location. He really went above and beyond with his customer service, foresight and expertise. I would highly recommend using this location and speaking to Floyd. We will be back for sure!Brandon C.
The manager called me immediately after I reserved my truck and I'm glad he did. He helped me fix my rental needs and correct the invoice. The manager gave us the best customer service I received in a long long long long time! Great job! Monarch Rocks!!RONALD BERNARD J H.
Floyd was VERY courteous and helpful! The truck was exactly as he said it was,clean and ready. I have used U-Haul equipment on many occasions and sometimes the experience at the counter is as painful as a move. He did a great job of being professional and helpful. Thank you!! I would most definitely recommend this location!MIRON S.
Customer did not leave a comment.Mahid A.
Mr. Greer at Monarch RV/Storage and Uhaul in Bastrop, Texas was a pleasure to work with and made the transaction relaxed, easy and enjoyable. I'd do business with Mr. Greer again and would recommend other highly to seek him and Monarch out.tay C.
He is a great U-Haul representative and just an outstanding person. I'll never rent from anyone else here in Bastrop. My highest rating!Alfred S.
Customer did not leave a comment.Frank B.
They were not there during posted open hours making the return way more difficult than it should have been.MONICA LYNN S.
All good tksMalcolm C.
When arriving to the location, it said it was open with a sign. But the door was locked and no one was there during business hours. There was an a option for uhaul share. But my wife didnt know how to back up a trailer, and we didnt wanna leave it in the middle of the parking area. We called the phone number and the man on the phone said 5 minutes. It actually took around 10. But he was nice. Just another inconvience.Allison C.
Customer did not leave a comment.ROBERT F.
The truck I rented was equipped with all the tools needed for my furniture move. The company representative was knowledgeable and pointed out everything we might need. We had the smoothest move I have ever experienced. No problems...the truck performed well. I will definitely use this provider again and recommend to friends.Alice R.
If I ever need to use your equipment again I'd rent from this location. That man is a great representative for your company.James L.
The gentleman we worked with went above and beyond my expectation in so many ways. He is a valuable asset to the U Haul family and should be emulated throughout your company. 10/10.Peter F.
best customer service I[ve seen in a long time, will always come here when I need a trailerROBERT F.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.John M.
Top notch! Thank you!Nathan T.
Every thing was GreatJerry V.
The location is closed on Sundays and that was my return date, you must use the UHAUL APP to drop off after hours and it must verify your location via GPS or you can not return. Because the drop off is in an area with bad service it does not work and when you try to call the 24 hour UHAUL number there was a 20 minuet wait on hold.......Neil H.
Customer did not leave a comment.Henry S.
Nothing. The gentleman at this location was a God send. He stayed late to help me move my car then went out to my location due to problems with my vehicle, which he quickly fixed. He is a great asset to Uhaul!Larry L.
Friendly service. I had to change my truck rental date 3 times and the were so understanding. I would use this pick up place again. Leslie C.leslie C.
already have recommended this location. Easiest uhaul and quickest transaction i have ever done. GREAT LOCATION!!!! :) Thanks for making this move so easy.BROOKE L.
Customer did not leave a comment.JASON H.
Customer did not leave a comment.Lucio S.
Customer did not leave a comment.Kimberly P.
Floyd was so wonderful!!!! He was my hero of the day! I was having issues with a different location in bastrop, I called him crying because of the other uhaul had me drive over an hour and didnt even have a car dolly like they said over the phone. Floyd was there at his location and had a car dolly when I called him && very good with costumer service. He even offered me and my sister something to drink, it was such a hot day. I give floyd the highest score ever! The best!! -calli FarrisCalli F.
Floyd was terrific! Even helped my wife back the trailer in and disconnect.Martha M.
Customer did not leave a comment.Evonne G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Raymond G.
Customer did not leave a comment.James M.
Greatest thanks ??.very nice people to deal with.Norman W.
Customer did not leave a comment.Michael M.