Customer Reviews for Monett Rental and Sales
(U-Haul Neighborhood Dealer)

117 reviews

11355 Farm Rd 2000   Monett, MO 65708

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/16/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

11355 Farm Rd 2000
Monett, MO 65708

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/16/2021 - 12/31/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

justin C. 
Rating:
5.0

My rental experience was great, but I was very disappointed in how the truck rode. The vehicle was very new, 2016-17 model but it felt like the tires were made of concrete. It beat me to death considering how new it was. I think there is a bad tire or tires on the truck and probably should be checked.

Jeffrey C. 
Rating:
5.0

$177 trailer Monett,Mo to Aurora, Co.

hser L. 
Rating:
5.0

Rates you charge.

Gerry G. 
Rating:
5.0

Customer did not leave a comment.

Tou M. 
Rating:
5.0

Wonderful service❤

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

Fast courteous service with clean quality rentals.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

dennis B. 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Loran S. 
Rating:
5.0

Customer did not leave a comment.

shannon O. 
Rating:
5.0

This location has been helpful in the past and return was quick and easy.

MINDY B. 
Rating:
1.0

Perfect

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Highly recommend this location! Clean and easy to use trucks and equipment. Friendly staff. I'll be back!

Leah C. 
Rating:
5.0

Customer did not leave a comment.

Sawyer C. 
Rating:
5.0

Did a wonderful job and easy to work with

DENNIS A. 
Rating:
5.0

Great folks working at pickup point. Will use again. Super place!!

larry N. 
Rating:
3.0

Customer did not leave a comment.

Duane B. 
Rating:
5.0

The racket straps were very rusty. We almost didn't use because of it. The wipers had to be replaced on both sides. The people were wonderful. We had do change our reservation so we didn't have to drive out of the way and take more time. But uhaul made it right with us. But Huron sd has a hard time keeping a selection of equipment in.

oliver K. 
Rating:
3.0

There were no signs really. I droppee the truck off after dark. There were 2 other trucks that blocked the way so i didn't really have a very good parking option. The key box was located inside the gate, there should probably be a sign showing where it is though. I wasn't expecting having to go under this gate. Other than that, it is convenient!

Monica W. 
Rating:
5.0

Customer did not leave a comment.

Kelli S. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Very friendly and knowledgeable

Russ D. 
Rating:
4.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Kelsee N. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
4.0

Customer did not leave a comment.

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Glen Cornel C. 
Rating:
4.0

Customer did not leave a comment.

LEANNE P. 
Rating:
4.0

Customer did not leave a comment.

tim H. 
Rating:
1.0

The only convenience of this whol operation was have a big truck. I originally reserved my truck for 5 days online. Went and picked it up and paid and the salesman took 45 minutes right out how to work a computer. After my third day of having you text me saying it was 2 days late and told me I only had a one day rental and that it was impossible to reserve it for 5 days with my short destination and are charging me more money. I have the text of my reservation for proof. It is not my fault when I picked up the truck the guy did not charge me correctly and explained nothing about the rental. I assumed I was fulfilling my original reservation.

Eric G. 
Rating:
5.0

Gentleman helped with weekend delivery. Even though they were closed he gave me instructions on where to drop trailer and called back to make sure all went OK. Very nice and grateful for their help

Jeff L. 
Rating:
5.0

Great service from staff.

Robert M. 
Rating:
5.0

The break lights on the trailer were un serviceable. They only light up when I press the breake pedal

William A. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Nothing, everything went Great.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

The return went a lot smoother than pick up. Friendly staff and easy drop off.....

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Vivian F. 
Rating:
3.0

Customer did not leave a comment.

Maura L. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Owner/operator was very friendly and hooked up the trailer for us. Then he performed the safety inspection with the lights to ensure all was good.

Jon K. 
Rating:
2.0

The people there, didn't seem to be customer friendly, except one gentleman who wasn't affiliated to the uhaul. Again, I received a dirty U-Haul.and it smelled like smoke & Marijuana. Instead of having the uhaul near by, I had to drive to it and get it out of a 'field / grassy area right off the dirt/gravel road". The U-Haul didn't seem to drive right. I don't think the tires were balanced. It also seem to have engine problems. It would take a while to get up to 50 MPH, if I had to stop. I wasn't loaded down, so the truck shouldn't of had issues. It also seemed to not get into the proper gear. Due to the engine issues, it took me about an extra 2 hours to reach my destination.

ALLISON L. 
Rating:
5.0

The rental location was just fine. I did not care for the overall process of renting. We did not get the location I requested and we did not get the size of truck I reserved. So with a smaller truck (same price), it took an extra load to move and the alternate rental location, I incurred roughly $30 in unnecessary mileage fees.

Jerrod G. 
Rating:
5.0

all was good

Paul O. 
Rating:
5.0

Always helpful always go above and beyond! Thank goodness for small town kindness

Tiffiny D. 
Rating:
5.0

none

rodney M. 
Rating:
4.0

Customer did not leave a comment.

Mike Y. 
Rating:
4.0

It was all good. People at my location, very helpful .

Billy G. 
Rating:
5.0

Easy and friendly to rent from.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

troki T. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL B. 
Rating:
5.0

Excellent. Fast. No issues. Definitely use this location again in the future. Very satisfied.

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

craig S. 
Rating:
4.0

Customer did not leave a comment.

Marla C. 
Rating:
5.0

Customer did not leave a comment.

Stefanie H. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
4.0

Service was good except one tire had a visible screw sticking out and it was not detected until after we loaded. Another uhaul dealer, Jim Carr in Aurora, gladly fixed it for us and managed the billing with uhaul corporate.

Jewell C. 
Rating:
3.0

Scrap the u-haul computer ap and replace it with one that works.

bob G. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Can't think of anything...cheaper prices probably! Monett Rentals and David were VERY friendly and helpful....great location.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

chauntelle M. 
Rating:
4.0

Customer did not leave a comment.

kim P. 
Rating:
4.0

Customer did not leave a comment.

ARNOLD S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Everything was great!!!

Casey R. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

DEREK D. 
Rating:
5.0

All U-Haul locations in this area are closed Sunday and only one was open un Saturday, until noon! Weekends are made for moving; be open on weekends!

GEORGE P. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA G. 
Rating:
4.0

Customer did not leave a comment.

LON D. 
Rating:
5.0

Easy in and out location. Helpful and quick with paperwork.

LESLYE M. 
Rating:
5.0

Everything went smooth. The owner was helpful. It was a good experience.

Marilyn M. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
4.0

install side tie loops half way up

michael L. 
Rating:
5.0

Very friendly and helpful.

KARLA C. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
3.0

We were asked to bring the vehicle that we were towing for inspection but it was not looked at. If it was then it would have been discovered that the tow dolly is too narrow for the vehicle. The online order says that Kia Sedonas fit using a tow dolly, but it does not.

PRINCESS F. 
Rating:
4.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Customer did not leave a comment.

Brook S. 
Rating:
4.0

Cup holders were sticky

Michael W. 
Rating:
3.0

This location was closed when I got there. I was under the impression I had scheduled for a 24 hour drop off point. I had no clue what to do with the keys so I put them on the visor and hoped for the best. Very dark and kind of hard to see at night.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Leroy A. 
Rating:
5.0

Very helpful and courteous.

dan B. 
Rating:
5.0

Customer did not leave a comment.

lehi M. 
Rating:
5.0

Great service!

Robert B. 
Rating:
5.0

very friendly

Teresa F. 
No reviews have been submitted for this location.

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