Customer Reviews for Monster Smoke Shop
(U-Haul Neighborhood Dealer)

18 reviews

1018 S Elmhurst Rd   Mount Prospect, IL 60056

(630) 749-2414

Location Hours

  • Mon-Sun: 11 am - 5:30 pm

Services at this Location:

Contact Us

(630) 749-2414

1018 S Elmhurst Rd
Mount Prospect, IL 60056

Services at this Location:

Location Hours

  • Mon-Sun: 11 am - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure all locations have adequate information about the vehicles they have in stock, also make sure all rental equipment is in good working condition

derrick W. 
Rating:
2.0

The UHAUL website allowed me to book an early pick up. When I got there the status changed that I was booked for a in person pick up and not mobile. I was 3 hours delayed.

Alex B. 
Rating:
3.0

Customer did not leave a comment.

Mustafa C. 
Rating:
2.0

There was no dropbox in my drop-off location. I first parked the vehicle and one day later I went there again to return the keys as it was after hours when I first went there...

Mustafa C. 
Rating:
5.0

Vehicle was "clean enough". Had some stuff in it that was easy enough to dispose of. Location was convenient & the staff was very nice. I'll rent again

Scott B. 
Rating:
5.0

Very satisfactory

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Jomar M. 
Rating:
1.0

When I selected this rental online it said I could pick up the vehicle at 8:30am with my phone to check in. It said there was no need to go in the store to talk to someone. When I showed up at 8:35am and checked in with my phone, I got a message that said “the store is not open, come back at 11am.” It's EXTREMELY aggravating that they A. Advertise non-contact phone pickup and don't in fact offer it and B. They allow you to reserve a pick up time online that they don't really in fact offer.

Brad F. 
Rating:
5.0

Customer did not leave a comment.

Serkan B. 
Rating:
1.0

Customer did not leave a comment.

Anil Reddy A. 
Rating:
3.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Quick and easy no hassle

Javier R. 
Rating:
4.0

The cashier was not knowledgeable about filling out my info and it ate into my driving time by about 30 minutes but other than that it was a great experience

Regina H. 
Rating:
4.0

Vehicle was very noisy during entier time. Feels like muffler was broken or leaking.

Mukesh P. 
Rating:
5.0

Monster smoke shop was awesome and had the best customer service. It was my first time renting a truck and they made it easy and stress free. They assisted with all my needed and helped me tremendously! I definitely would recommend!

Jean H. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE S. 
Rating:
5.0

Customer did not leave a comment.

Jeffin J. 
Rating:
5.0

The shop was really clean and had lots of interesting things to look at while I waited.

Margaret S. 
No reviews have been submitted for this location.

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