Customer did not leave a comment.Willie I.
Customer Reviews for Moon Winx Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TAMMY G.
I didn't have the right size truck, no blankets and no appliance dolly. It took me over three hours to find all the things I needed for the move, I did a reservation days before the move. Also purchasing a larger truck wasn't in my budget.Lemuel C.
Customer did not leave a comment.SYLVIA T.
The gentleman at the counter, seemed to not know what to do. He told me to park the truck and trailer and that he would get it checked in later that day. It was 4 days later before he got it checked in.Jonathan V.
I was greeted with very friendly and attentive management that made the process as easy as could be. On 12/5/20, I rented a 17' truck with an appliance dolly for a two day move. No problems and I would highly recommend Moon Winx Motel location to anyone who needs moving equipment in the Tuscaloosa, AL area. Thanks again for all your help.Anthony S.
Customer did not leave a comment.Julia T.
Customer did not leave a comment.George or Nekita O.
Not sure on what you could do to improve because our experience was great from start to finishCornelius L.
U-Haul caused me to be late picking up my truck, then you charged me an extra day for being 15 minutes late. I will look for any alternative to U-Haul the next time I move.Garland B.
Customer did not leave a comment.Captain Stanley S.
Hard to find and the gentleman there did not offer much assistance with unloading the dolly.Larry B.
Customer did not leave a comment.Joshua C.
Awful customer service and shady location.jessica C.
Checking in and out on line is the pits! The 1-800 calls are a waste of time! I stayed on hold 23 minutes and finally hung up. I tried to check in on line and the computer was so slow. Me and the pick up location manager waited outside in the hot sun over 40 minutes! Finally a" Chat" person responded and said "we have 15,000 people trying to pick up now we will be with you as soon as we can". Really????? Next time I will forgo the online way.Pam C.
Customer did not leave a comment.ONESIMO C.
Two UHaul trucks including the one I returned in the motel parking lot. Not in the greatest section of town. The Home Depot parking lot near the University had to of had 20 Penske trucks as the return location. Even if more $, I'll go Penske next time.RON M.
Customer did not leave a comment.Jeff G.
When I picked up the truck, the hand truck and Pads that I ordered were not available. I had to drive to another Uhaul location to get those items which cost me over an hour. The Uhaul location was not clean. Further, the pickup location was NOT the location I requested on line. The pickup location provided me with my bill and said nothing about the missing items. I had to figure out the items were missing by reviewing the truck. Terrible pickup experience.JONATHAN B.
First, I know this location was a new location and we were only their "second rental", but they were totally unprepared for the job. Sorry. If the area manager had not arrived and fixed things I fear we would not have gotten our rental. Secondly, the night before our rental, our pickup location was changed from a location within walking distance from our loading address, to this Moon Winx Motel all the way across the bridge and in the city (and a bad part of town to boot). I will never use U-Haul again since this is the third time in the last five years that a LAST MINUTE pickup change by your company has caused us undue hassle and inconvenience. Y'all have lost your customer service focus. Too bad. There are other companies out there who want our business.William P.