Customer Reviews for Moore Rental Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Moore Rental Service Inc

Overall rating:

Reviews without text are currently hidden. Show them

Joel W. on

Rating:

Customer did not leave a comment.

LEILA S. on

Rating:

I had a long trip and the people at Moore's were both welcoming and extremely helpful. Thank you Moore's for taking such great care of me!

Justin C. on

Rating:

Customer did not leave a comment.

Emily H. on

Rating:

Customer did not leave a comment.

Donna S. on

Rating:

Customer did not leave a comment.

Allan T. on

Rating:

No Improvement needed. This locally owned business knows how to treat the customer!

Vivian K. on

Rating:

I rechecked my mileage and was charged for miles I did use

James B. on

Rating:

Have More trucks available. I overheard your representative have to refer business to other locations because there were none available at that location or at others near by. Commend your personnel at Moore, good people.

Ernest S. on

Rating:

If a truck cost $19.95 a day, why did I pay $57.00. I understand about the insurance I got but paying $57.00 was a little too much. The people were great. but the cost?????

Mumtaz A. on

Rating:

Very friendly and helpful workers. They assisted with disconnecting the Trailer from my vehicle and showed me what I did wrong so that I will not make the same mistake again.

Marita P. on

Rating:

Customer did not leave a comment.

Leroy S. on

Rating:

Customer did not leave a comment.

Jameah M. on

Rating:

Customer did not leave a comment.

Anquinette O. on

Rating:

The 17' truck was very unstable. It was not a smooth ride at all. I couldn't change trucks because I had movers on the way. I was very unsatisfied with the driving quality of the truck. The people at the pickup location were really nice and quick.

BRIAN A. on

Rating:

Been going to Moore's for years best place to rent!

WILLIAM M. on

Rating:

Customer did not leave a comment.

Rene S. on

Rating:

I forgot the wiring plug to connect the trailer wires to my vehicle. the salesman wanted to sell me one. I asked him if I could just rent it, and he said no. If I was a manager there I would have bought and loaned it out whenever the client needed one.

NICOLAS L. on

Rating:

Only to find out that the area to drop off was switched to 45 minutes north in a location with extremely heavy traffic which did not give me enough time to get there before they closed. I had to instead drop the rental off at a different location. Thankfully I was not charged extra. Over all the customer service experience over the phone was horrible. Long wait times, impatient customer service reps, and none wanted to actually listen to their paying customer.

Veronica B. on

Rating:

Dropped off truck during closed hours, but was pleased to receive my emailed receipt the same day.

Cindy E. on

Rating:

Customer did not leave a comment.

Karel W. on

Rating:

Customer did not leave a comment.

John J. on

Rating:

Awesome customer service. Thanks again Bob. John Jackson

LEE M. on

Rating:

Customer did not leave a comment.

rabin b. on

Rating:

Great experience. Speedy service

Debra R. on

Rating:

Awesome friendly group!

robert w. on

Rating:

Moore Rental in Arlington Tx. folks were real helpful, making it a nice rental experience.

kimala f. on

Rating:

I dropped the truck at 8:45 pm so the establishment was closed.

Judith N. on

Rating:

Customer did not leave a comment.

MARSHA M. on

Rating:

Customer did not leave a comment.

Seleste E. on

Rating:

This wasn't my original uhaul choice. I had reservations with another uhaul place along with a storage rental the day before. When I went for the uhaul truck they told me the truck was not working. They made reservations for me at another uhaul place about 7 miles in the wrong direction. Not only was I upset they didn't tell me this the day before when I asked about the rental when I was getting my storage. I was upset they didn't care about uhaul guaranteed my rental there or I will get $50. Due to being on a time frame for my movers I had to hurry down & get the truck from this uhaul place the men were nice. They gave me a 1800 number to call about my uhaul guarantee. This was my 2nd time using uhaul & my last.

GEORGE D. on

Rating:

It wasn't what I expected but I saw a lot of equipment that I would rent to do projects around my house.

KEVIN RUSSELL P. on

Rating:

Very bad customer Service and Communication

Lucy N. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Customer did not leave a comment.

Ramon L. on

Rating:

Customer did not leave a comment.

tom m. on

Rating:

Customer did not leave a comment.

Donald J. on

Rating:

Customer did not leave a comment.

kimberly j. on

Rating:

The Gentleman was wonderful.

Tony g. on

Rating:

Customer did not leave a comment.

Leroy D. on

Rating:

Customer did not leave a comment.

Charles N. on

Rating:

Nice folks to do business with.

Kerry H. on

Rating:

The customer service at Moore Rental was excellent. Employees were courteous and helpful and handled things quickly and efficiently. Good Job!

Bill Porter A. on

Rating:

Once again, my buds at Moore Rental hooked me up with a truck fresh out of maintenance and ready to roll. Most U-Haul dealers are good, but these guys are awesome! I rent my trucks and trailers ONLY from Moore Rental!

TRACY W. on

Rating:

They need to do inspections on the trailers tires when the return before allowing people to use them.

Phil C. on

Rating:

Customer did not leave a comment.

HAO L. on

Rating:

Customer did not leave a comment.

Gerald S. on

Rating:

Customer did not leave a comment.

JUSTIN J. on

Rating:

Customer did not leave a comment.

Tim M. on

Rating:

People at Moore were polite and professional.

STEPHEN B. on

Rating:

Customer did not leave a comment.

Mark T. on

Rating:

Customer did not leave a comment.

richard m. on

Rating:

Customer did not leave a comment.

stephanie g. on

Rating:

Excellent service!

DENNIS KRAMER S. on

Rating:

Customer did not leave a comment.

Dan B. on

Rating:

Steve Barnes at Moore Rental was very professional and got my trailer hooked up and ready to go very quickly. He and his team made sure that all lights and safety equipment were working properly. A very big thank you to him.

Tim P. on

Rating:

Customer did not leave a comment.

Keith B. on

Rating:

Customer did not leave a comment.

susan b. on

Rating:

Customer did not leave a comment.

HAROLD G. on

Rating:

Nice friendly people like these help make the community home. I wish i lived closer to give them more of my business. I drove to the wrong store accidentally and I was glad to receive guidance and kind words from the other store about the Moore staff. Great experience from the counter to the help with the trailer.

Katie C. on

Rating:

Friendly and good service.

NITA T. on

Rating:

Customer did not leave a comment.

Misty L. on

Rating:

Customer did not leave a comment.

Scott P. on

Rating:

Customer did not leave a comment.

BRANICE A. on

Rating:

1st rental location did not have the equipment, was not notified by U-Haul of location change, that was provided by the 1st location. Went to 2nd location, lights did not work, tried to tell me it was my wiring, 45 minutes later, found out it was trailer pigtail that was bad. Coy Jacobs, Area Field Manager for U-Haul refuses to not only honor the $50.00 guarantee but has not answered my last email.. May file with the FTC and AG's Office to look into this "guarantee"

Bob L. on

Rating:

Nothing, everything was superb and Steve was great with his customer service.

carol c. on

Rating:

Nothing at All!!

Bill Porter A. on

Rating:

As usual, these guys had their A game on when I came to pick up my trailer. I was in and out of their in less than 15 minutes! I don't let anyone I know rent from anyone else (even other U-Haul places).

David D. on

Rating:

good equipment, great folks. My Go To spot. I drive past at least 5 other UHaul dealers to trade with these folks.

larry t. on

Rating:

Customer did not leave a comment.

Tanisha D. on

Rating:

Steve and Bob are awesome!! Thanks guys!

Judith N. on

Rating:

Customer did not leave a comment.

Joel B. on

Rating:

was closed when I dropped trailer off

Eileen F. on

Rating:

Customer did not leave a comment.

NITA T. on

Rating:

Customer did not leave a comment.

Karl Martin W. on

Rating:

Customer did not leave a comment.

Derrick B. on

Rating:

Customer did not leave a comment.

Christopher L. on

Rating:

Customer did not leave a comment.

vicente R. on

Rating:

Customer did not leave a comment.

Sandra H. on

Rating:

Customer did not leave a comment.

RONDA W. on

Rating:

Customer did not leave a comment.

Bill B. on

Rating:

Customer did not leave a comment.

joe c. on

Rating:

Customer did not leave a comment.

Donald M. on

Rating:

everything went well for me, very good service all around

Farhikhteh s. on

Rating:

We had problems starting the car several time, but overally it was good!

Bill Porter A. on

Rating:

I can't think of a thing. These guys always go out of their way to make sure my trailer or truck is safe and in tip-top condition.

Patrick M. on

Rating:

Service was great. Keep it up guys.

Shamyia H. on

Rating:

Customer did not leave a comment.

KELSEY B. on

Rating:

Customer did not leave a comment.

george s. on

Rating:

Customer did not leave a comment.

Karl Martin W. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Customer did not leave a comment.

ZULFIQAR A. on

Rating:

Customer did not leave a comment.

Shawn H. on

Rating:

Customer did not leave a comment.

Ralph B. on

Rating:

Customer did not leave a comment.

Tom H. on

Rating:

Customer did not leave a comment.

christie l. on

Rating:

Customer did not leave a comment.

Karl Martin W. on

Rating:

No Suggestions!

carolyn g. on

Rating:

Customer did not leave a comment.

Darrel C. on

Rating:

Customer did not leave a comment.

Sarah P. on

Rating:

Super friendly staff!