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dave w
Customer Reviews for Moores Store All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely amazing, went above and beyond!
Jeramiah CMake sure al lights work before you rent it out Ours didn’t it took them 3-4 hours to fix it before we where able to use in that’s not vary good paid over $800 for 5 days for that kind of money I would expect it to be road ready
abe pDoor was locked early in the day when dropped off, no one inside.
Cody FGarry was great to deal with
Jerad WGreat customer service. Gary made the experience comfortable. Corporate uhaul could learn from him.
Derek HGarry who runs the Uhaul in Hanna does a great job and will do extra if needed for anyone.
Cory AFor the first time ever, I didn't have to drive to a different town to pick up my uhual! I did book it a day before I needed it to make this happen though.
Jennifer SThis location was very Professional
PAUL ORemote drop off was super convenient.
Mike HNot having the booking done that I called about 3 weeks in advance, left me paying for a larger, more fuel consuming truck that wasn't even half full of belongings. I am VERY unhappy with that.
NICOLE EVery nice man.
Juan PCouldn't wish any better service .
John EGary Moore was very helpful in the rental of our U haul for our move.
WENDY BHe is trying to get my deposit back and was great to deal with and he even said that they screwed it all up.
Cory ANothing everything all right
Asma AYou couldn’t ask for better customer service than what we received from Mr. Moore. Everything from his friendly demeanor on the phone, his patience with all our questions, and his flexibility on scheduling made for a perfect experience.
RYAN BThere was kms added to make foe driving to that location but I should of had a better deal for the inconvenience of driving there and back with it.
BRIAN SGarry is friendly and accommodating :)
Patricia RI was supposed to pick up at 2pm but the guy was in a meeting. He ended up not coming until 2:45. Then his computer wouldn’t allow me to upgrade my booking to a larger unit and it took forever to get it figured out. I didn’t leave with the trailer until 3:15. The guy was very friendly and offered a couple complimentary days for the lateness, but it still threw a wrench into a very busy day.
Leah TAlways friendly service. Willing to assist to make our transaction pleasant and ready for the move. Nice way to begin the drive. Thank you
morriss BGary is Great!
Lorne PAs for renting from the place in Hanna Alberta. Mr. Moore was very accommodating, however the Truck had a check engine light on and when i contacted uhaul customer service, i got basically nowhere, told not to worry about it. Plus the yruck shook terribly at any speed over 60 mph, it was extremely incomfortable to drive, and my hands ached from the constant vibration. We had to soend a night in a motel, which we had not planned and we bore the cost, when the check engine light was concern, it least to me, however not to uhaul. Will probably not use uhaul ever again after 40+ years as a client, we have rented Many times in the past, with good service, but that obviously was in the past!
kelly rThis was not the pick up location. The location in Calgary said they did not have my trailer even after it was confirmed the day before. The delays in pick up and confusion, plus the extra driving and lost time were a major problem to our moving plans, This is my 2nd experience with Uhaul and both have been extremely poor.
Craig RMy only complaint is that we had to drive an hour with a second vehicle to drop off the equipment in Hanna when the U-haul in Drumheller is 2 blocks from my house. I am only being reimbursed $50 for the two hours out of my way drive and extra time. Not cool guys.
Joshwa Feverything in this process was stellar - Gary was very accommodating and friendly :)
Patricia RGary is very friendly and accomadating!
Tammi HGary set everything up for us, and everything went smoothly. Thank you!
LORNE PNo improvement necessary. Courteous and Professional staff, Gary Moore made it easy to change my reservation. I will be a repeat customer!
Louise LTerrible experience. Booked the truck weeks ahead of time and 2 days before our move they called us to tell us that they didn’t have the right size. Will never use uhaul again.
Conor SVery courteous and friendly
Lorne Rnothing it was great
PETERJ OExceptional service! So cooperative and helpful!
Art SI won't recommend Uhaul ever again, although the person in Vanderhoof was very good to deal with, It was Uhaul and your customer service that was abysmal!
kelly rGreat experience there is nothing that i csn think of to make it better .
Brent WAbsolutely awesome experience.
craig mHe was a nice fellow but the truck interior was very dirty and dusty. It had not been cleaned in a very long time.
John FHave used Moore’s a few times for drop off and pick up. Gary is super friendly and always gets us what we need...??% ??
Robert LGreat service.
Darcy TThe service was excellent. Thank you.
june hGive a discount to seniors.
Morris BPlease consider a senior rate. The owner was very accommodating
Morris BMaybe offer a senior discount?
Morris BGary has been running a reputable and respectful operation for years. I have no issues renting from him or dropping off to him. I highly recommend him for anyonein the Hanna area
trisha sFriendly efficient service ??
Wendy BOverall experience was good.
joslito aShop was suppose to be open Sunday 1-5. No one there. Phone personnel just kept transferring. No one useful this day. NO ONE!. Monday shop closed. No drop off box at location. Phone staff understood the frustration and worked with us for alternative plan....thank you to the phone support staff this day.
Brenda MBetter communication as to how to drop off the vehicle after hours would be useful as the location advertises 24 hour drop off.
Brad BContact between the dealerships and the main office need improvement. When the individual stores are randomly closed the main branch should know about it. Or a number that can be called. Main branch should always be able to reach there dealers. Trailers where in poor conditions, one had no latch on the door and the other bad wheel bearings. It would have left us stranded.
Russell MGary's customer service was exceptional. He had our trailer ready, gave us the hitch extension and ball and helped hook it up as well. Gary even called us the next day to make sure everything was ok while we were on the road.
Sridhar KBetter signage that clearly identifies the location.
Michelle SGarry in Hanna went out of his way to help me! He was so amazing!!
Michelle LHe was more than accommodating when we pointed out the tire issue and we were lucky to make it back with this tire. He was going to have it repaired!
Jeff WNot open when they claimed to be and no key drop off
Chris WThe one-way service with a location very close to where we moved was awesome! It saved time and made moving way less stressful! And when we arrived, Garry and Margaret were also very helpful and accommodating. Thank you U-haul.
Jay B