Internet check in and out needs improvedJeffrey H.
Customer Reviews for Mooresville Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Martha C.
Customer did not leave a comment.Nicholas C.
There was a lock left on it from previous person and they basically said there was nothing they could do about that we needed to call roadside assistance and wait for them which would be two hours it was a waste of timepamela L.
everything is fineWILLIAMSA N.
Customer did not leave a comment.JIMMY C.
Customer did not leave a comment.Salvatore F.
Truck box was dirtyTerry T.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.STEPHEN F.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.JONASHIA M.
Very easy transaction. Staff was professional and friendly.TIMOTHYRAY B.
Cab of the truck had someone else's stuff still in it, The truck had a gas cap alarm as soon as I picked up the truck, the trucks radio did not work, half way to my destination the check engine light came on, the guy at the pick up location was indifferent to making sure I was all set, like I was bothering him, this is the second time I have been pushed to this location to pick up a truck both times have sucked.Joel S.
Customer did not leave a comment.Dilsia V.
The staff were great and friendly. Easy to pick up!Ginger J.
Everything went smooth and seamlessRODNEY S.
No instructions at the location and not able to pull drop off instructionsâ€¦ poor App and poor customer serviceâ€¦ we decided not to use it anymore.Brijesh P.
Customer did not leave a comment.Sam B.
Customer did not leave a comment.Carlos N.
Customer did not leave a comment.BRYAN G.
Customer did not leave a comment.WAYNE L.
New 26ft truck excellent ride runs greatTHOMAS F.
Customer did not leave a comment.Michele M.
Customer did not leave a comment.Michele M.
They were closed when we dropped off so I don't have any feedback to provide.SANDRA T.
Customer did not leave a comment.WYATT E.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.DENNIS M.
The truck didn't want to start, and since I had no service I couldn't do the online checkout part. I'll stick to in-person pickups. The guy who called me the day before was nice, though.Gavin M.
Ensure someone is available to assist with hooking up of the equipment or make the customer aware that this is not a service offered at this location.Diane D.
Customer did not leave a comment.Joseph E.
The license plate number didn't match what was on my instructions so it required a call to customer service which took 10 extra minutes.Paul L.
Didn't have my reserved equipment on hand. Was told â€œI'm not a UHaul employee.â€SCOTT C.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.melissa T.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.AMY V.
Not as close to home and tons of traffic but location is nice and friendlyCharlie H.
Vehicle was not cleaned and smoked in. I had to clean the vehicle before I could use it.Chris W.
The inside of the cab was dirtyHELEN B.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Jan P.
Great Covid Protocols. Clean and contactless!Melissa D.
It was fineJoshua W.
Check to ensure equipment that is rented is cleaned and sanitized before renting to another family.LESHAWNLEE H.
Had to drag the dolly a good amount of feet as it was out in the middle of a yard with no way to get the truck to it easily. Not an easy feat. Other than that it was fine.NICOLEMARIE L.
Customer did not leave a comment.James B.
It felt like the uhaul system was not allowing the employee to do his job.Brian S.
did not want to pick up here but u-haul changed locations on me . when i drove past the location i wanted to pick up at they had 10 trucks in there yard .WAYNE M.
Rented this trailer for the second weekend in a row and they did a great job of getting me in and out so I could spend my day busting my ***. Thanks, and I appreciate the prompt service.William R.
Customer did not leave a comment.William R.
Customer did not leave a comment.CARL R.
Easy online drop offAnne-Marie C.
Customer did not leave a comment.JOSEPH P.
Customer did not leave a comment.Stefano S.
Per my contract this was the location for drop off, however when dropping off I was instructed to return the equipment to another location 45 minutes away per their electronic version of my contract. I dropped the equipment per my copy of the contract and left. Not disappointed with the location but with Uhaul in general for the substandard level of professionalism on their part.Phil K.
Tried to drop off trailer 24 hours early at our approved drop-off location. The office was shut (not closed - just shut to customers) due to coronavirus concerns. Eventually I got an employee to come out to accept our rental drop-off. She said she had no record of our trailer being scheduled there, and complained that U-Haul was sending her too many trailers and she didn't have room to park them. (I had copies of both our reservation and our rental receipt showing her location as the approved drop-off). She went back into the office to call U-Haul, and told me to remove the trailer and push it back into a grassy area next to the road. Even empty, these trailers can be heavy and difficult to maneuver on a slope. It was not easy to move the trailer without losing control of it and having it roll out into traffic. Eventually I manhandled it into position. After sitting in the car waiting for over ten minutes, the employee eventually came out and said she was still unable to reach U-Haul on the phone, and the best she could do was give us a hand-written receipt for the trailer. She said she would email us a final receipt, but 6 days later we have yet to receive one.Greg P.
Customer did not leave a comment.Shaun M.
Excellent customer service. Was told when tow dolly was rented I would have to reserve for five days but would only pay for time used. Picked up Wednesday morning in Davenport and returned Thursday evening in mooresville. Two full days but the young lady in Iowa charged me For five days and the person in NC could not reverse the charge. Can you help? What should I do?James M.
Had a flat on the highway and the lady at the uhaul roadside assistance was more concerned about the trailer than my safety. I had the flat on I 95 at night, a very busy interstate. I was notWyatt D.
Customer did not leave a comment.Doug P.
Customer did not leave a comment.Bob M.
Found a mason jar left in cab that appeared to have urine in it. Did not see it in the dark, left it at entry if storage store front.Todd W.
Customer service was excellent. ThisReed N.
Customer did not leave a comment.Sherwood H.
The trailer that I rented required the use of a 2" receiver ball and I was not informed prior to arrival. I brought a 2 5/16" ball because that was all that I owned. Unfortunately this location did not have receivers available for loan or purchase and had to drive somewhere else to purchase one. Not the fault of the location in my opinion, but if you have a location renting trailers they should be equipped to loan or sell the required equipment for your trailers. Also the person on the phone who is setting up the rental should inform customers of the required equipment prior to their arrival at the location.EDWARD S.
She was very sweet and help full!Peggy B.
Customer did not leave a comment.John F.
U-Haul made it very difficult to have access to a truck!!! First a 10ft. was confirmed then not available. A 15ft. was offered in Statesville, NC. No call to confirm. I was suppose to pick it up there. I called and found out it had been rented. No notice. Reservation was cancelled without my knowledge. Had to go to Mooresville NC. instead. 20 miles further. This was not a good experience and will not recommend U-Haul.virginia G.
Customer did not leave a comment.Edward J.
Good location except for horrendous trafficRobert H.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.BRIAN A.
Customer did not leave a comment.brenton R.
Customer did not leave a comment.mark M.
easy return.joy W.
Customer did not leave a comment.diana B.
Customer did not leave a comment.Trace V.
Customer did not leave a comment.Tonya P.
Terrible old truck for a long distance drive, are you serious. Never go back to U-Haul again.Quang T.
Customer did not leave a comment.Christopher M.
Lot Area is on a hill, which makes parking and dropping-off U-Haul Cargo Trailer difficult. Need less U-Haul Rental Items on lot or a larger lot.Rickey M.
Customer did not leave a comment.tom A.
All went well.john G.
Customer did not leave a comment.Kathy G.
Customer did not leave a comment.Michele G.
There is very poor cell service in this area and using the cell phone to return the trailer was very difficult.MICHAEL B.
Customer did not leave a comment.Christina R.
Helpful and convenientStephanie E.
Customer did not leave a comment.Denise C.
Customer did not leave a comment.BOBBY J.
Everything went as planned. Easy pickup and return.Charles G.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Tommy R.