Customer Reviews for Mooresville Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mooresville Self Storage

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Todd W. on

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Found a mason jar left in cab that appeared to have urine in it. Did not see it in the dark, left it at entry if storage store front.

Reed N. on

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Customer service was excellent. This

Sherwood H. on

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Customer did not leave a comment.

EDWARD S. on

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The trailer that I rented required the use of a 2" receiver ball and I was not informed prior to arrival. I brought a 2 5/16" ball because that was all that I owned. Unfortunately this location did not have receivers available for loan or purchase and had to drive somewhere else to purchase one. Not the fault of the location in my opinion, but if you have a location renting trailers they should be equipped to loan or sell the required equipment for your trailers. Also the person on the phone who is setting up the rental should inform customers of the required equipment prior to their arrival at the location.

Peggy B. on

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She was very sweet and help full!

John F. on

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virginia G. on

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U-Haul made it very difficult to have access to a truck!!! First a 10ft. was confirmed then not available. A 15ft. was offered in Statesville, NC. No call to confirm. I was suppose to pick it up there. I called and found out it had been rented. No notice. Reservation was cancelled without my knowledge. Had to go to Mooresville NC. instead. 20 miles further. This was not a good experience and will not recommend U-Haul.

Edward J. on

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Robert H. on

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Good location except for horrendous traffic

Tom B. on

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BRIAN A. on

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Rickey M. on

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None.

brenton R. on

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mark M. on

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joy W. on

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easy return.

diana B. on

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Trace V. on

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Tonya P. on

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Quang T. on

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Terrible old truck for a long distance drive, are you serious. Never go back to U-Haul again.

Christopher M. on

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Rickey M. on

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Lot Area is on a hill, which makes parking and dropping-off U-Haul Cargo Trailer difficult. Need less U-Haul Rental Items on lot or a larger lot.

tom A. on

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john G. on

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All went well.

Kathy G. on

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Michele G. on

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MICHAEL B. on

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There is very poor cell service in this area and using the cell phone to return the trailer was very difficult.

Christina R. on

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Stephanie E. on

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Helpful and convenient

Denise C. on

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BOBBY J. on

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Charles G. on

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Everything went as planned. Easy pickup and return.

Richard P. on

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Tommy R. on

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Mark J. on

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The truck was the worst I’ve ever rented it had a exhaust leak the transmission didn’t shift correctly it was not a good truck!

peter R. on

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Greg B. on

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Lynette K. on

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David S. on

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Van was ready (clean, gassed up, in good condition) when I arrived to pick it up. On return, check in was prompt and courteous. No unexpected charges. No complaints at all... everything was as explained and expected.

Terri M. on

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Merian C. on

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Jodie M. on

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Never use Uhaul !!!!!

Tim K. on

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Janice T. on

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Customer service was very friendly and accommodating. Thank you!

David W. on

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Anthony F. on

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Great experience! Moved during hurricane Florence and was contacted by uhaul and offered additional days on our rental because of the storm, without even asking! Greatly appreciated.

Patricia B. on

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Terrie M. on

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We dropped off during holiday weekend, so nobody was at this location.

Terry F. on

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Very upset because U-Haul took out more money than they were supposed to. I also spent hours over the phone trying to get the keys and had to stop at 2 different locations without notice that they changed it. Not recommended.

Pandora N. on

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Van was clean and well maintained. Was reasonably priced.

Todd W. on

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KATHY D. on

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I can't think of anything.

MARY LYNN C. on

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The customer service at this location was wonderful. Kaitlyn (have no idea if I spelled that correctly) was so helpful and nice. The cab of the U-Haul could have been cleaner but that's the only thing I would change.

william B. on

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Dennis S. on

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I had to rent this car hauler for three days at a cost of $316 even though I only needed it for 24 hours. Please consider giving me a credit for the unused days and changing your policy to only charge for the days used.

alex H. on

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Hugh M. on

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Ann M. on

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Michelle was wonderful would come back because of her!

LB C. on

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Tina H. on

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hubert P. on

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Tania A. on

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Had difficulty finding location to take trailer back, could not locate the original due to bad instructions, but found another location that was very pleasant and accommodating.

David G. on

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Truck had bad brakes. I had to pull onto the shoulder twice in order to stop! Transmission was shot, barely made it up hills in Tennessee. I had to use the emergency blinkers so traffic could avoid me. Last time I ever use UHaul and I certainly will warn friends not to use your trucks.

William C. on

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SCOTT M. on

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You don’t change a thing, this song is perfect the way it is!

Michelle S. on

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Great experience staff was cheerful and kind. Would use this location again even though it’s out of my way from Denver.

Albert T. on

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Jack F. on

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Klaus F. on

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I enjoyed meeting Michelle, she was very helpful. I would use her services in the future.

Debbie C. on

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2nd time I have used this location. They are nice, but TOO SLOW! 1st time took me over 1 hour to wait (only 1 person in front of me) and fill out paperwork. This time I went by and reserved it a few days in advance. STILL had to wait 30 minutes to get the paperwork done. TOO MUCH WAITING>

JOE R. on

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Great service Great staff

mickey L. on

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My experience was more that satisfactory. The Manager of the facility, Michelle Carter was very knowledgeable, courteous and professional. I would highly recommend this location.

Bill L. on

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Eric C. on

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Ronald T. on

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Tom C. on

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John B. on

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Robert E. on

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The person working there was so nice , pleasant, helpful, made picking it up a nice experience.There was only 2 negatives 1- the tie downs on one side was pulled away from the wall, so I couldn’t use it and 2- the place I booked it had me go to the other side of town to pick it up . I booked it at the place on my side of town because it was close.

DENISE B. on

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Will definitely use this location again when needed . Friendly service.

chad W. on

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Stanley L. on

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Ben A. on

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Staff was great - friendly and made me feel welcome from the moment I walked in. Great people , great location.

Edwin S. on

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Awesome staff!

Dennis S. on

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The location was closed when I got there around 3:00 on Saturday, 11/25/17. I left the trailer in their yard and a note on my pick up receipt. I also called the U-Haul national help line and told them what I had done. I Never heard from the drop off location saying they acknowledged receiving trailer.

Brian F. on

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Arrived while they were closed on Sunday. No issues as we used the drop box.

JATANA B. on

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Candy and Michelle were very helpful and professional. I would definitely recommend this location.

Larry P. on

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DAVID C. on

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Jerry C. on

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Nothing

Bob V. on

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Nothing, everything was very professional and friendly

CLIFF M. on

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Melinda F. on

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Everything including Michelle in the office and the mobile app were awesome. Wouldn’t change a thing.

leopold M. on

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john R. on

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Scott P. on

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JOE R. on

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Great customer service. Other location might be closer. But I also use them when I need equipment

nick D. on

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This facility is always clean and organized, and the staff are always friendly and are always oriented towards helping the customer. I live in Hickory, but always drive to Mooresville if I need to rent a trailer. 6 out of 5 stars!

Jonathon K. on

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DRUSILLA K. on

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Phil B. on

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Everything was fine

Robert D. on

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Customer did not leave a comment.