It was very convenient location
THEODORE G
Customer Reviews for Moose Repairs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pick-up process, nice friendly people, new and immaculately clean truck.
William CThe U Haul App is terrible. I had to place my address in 3 times and it wouldn’t let me change the expiration date of my NJ drivers license to 2024. It kept saying that it was 2023 which would not have let me rent the vehicle. I tried several times to correct it to no avail. U Haul is ruining the rental experience for Moose Repairs which is an outstanding company. Fix your App
Gregg MOur u haul van was not street legal and extremely dangerous. The speedometer was fault showing we were going significantly slower that we were. (Showed 18mph when friend following us was doing 45mph). The brake lights did not work, and the blinkers didn’t work either. The van needed an alignment and was off significantly. The reverse beep was broken as well. Very dangerous to be on the road.
Karlee KThey were extremely easy to work with and effecient
Joe CApp did not allow me to submit photos after the one picture of the dashboard or confirm anything about my return. I noted that there was a light on the dash that was on the whole time, but it never gave me the opportunity to say which light (It was a picture of a trailer, but I wasn’t hauling a trailer). It was on when I got in and stayed on the whole day. It refreshed halfway through and said I did not have a truck to return. I have the picture of the cab and the back of the truck as well as the picture of the truck in the drop off location, but I can’t submit them. The truck was returned on Saturday evening, but I was charged for Sunday as well. For all I know, the only verification that I returned the truck at all is that it’s in the lot and the key is in their drop box, but no one will see it until Monday because that’s when they open. Your virtual pick-up and drop off system is seriously flawed and I will never use it again. If I can avoid U-Haul period, I will. This was a traumatic experience. I will probably have to call around on Monday to make sure everyone is on the same page.
Kellye SN/A
Jessica PDrop off was quick and efficient. Good overall experience.
Mark MThe owner Steve was great! The truck was not! It was filthy! Black grime all over the inside of the cab! We were filthy just from sitting in the cab. The glass was broken over the odometer and gages. The windshield wipers were coming apart and did not work. Bugs splattered all over the windshield! Had to stop to clean the window! Gas tank on Empty!! Wish I could share the pictures!!!!
Renee MThere's nothing for this company to improve the are very nice and the equipment very well maintained thank you
lenora sFantastic service at this location! Keep up the great work!
Vincent CThe owner was very polite and explained everything me. Highly recommend
Renee HSteven was kind, knowledgeable and helpul, i couldn't ask for more, we will definitely rent there again! A1!
MARTIN RNot sure who was responsible, but we were missing moving blankets
John MThe parking situation is not great for the trucks. Had a hard time with that
Kimberlin CMy third time renting here. Everything went as planned. Thanks!
Carlos LI did the online pickup and return. Everything went as planned. Van was clean and performed well. Thanks. Cl
CARLOS LI also rented a moving dolley however it was never provided. I am looking to be refunded the charge for Syd dolley.
James HI’d recommend this location if you’re in a pinch and really need a rental and have nowhere to turn. The trucks condition was subpar, the interior was disgusting and gross. While driving, the engine felt like it was about to blow up. But those are all things you expect from a rental. The bothersome part was that I used the truck for 41 miles, after I was done I filled up 4.5 gallons or $15 worth. The needle was now where it was when I Rented the truck. Do the math, that’s $3.33/gallon. After I returned the truck I received an email with the invoice and I was charged $20 for gas, or 4 gallons worth, aka $5/gallon. What kind of rip off is this?
Ivan RI had an 8 am reservation. The location was not open at 8 am and I had to wait until 8:20 for the shop to open, The truck was not clean. The cab had dirt on the floor boards and the cab had clearly not been cleaned. I received no direction on how to operate the vehicle.
STEPHANIE BAll good
JOHN FNo space to park vehicles
LUIS CThe van I rented had a crack across the entire windshield. That didn't exactly make me feel good about driving it. The owner said it was hard to get someone to fix things lately. I do believe that is a really important item to have in good condition! Also, the light went on to alert you that the rear tire needed air. Again, the owner said it was a sensor that wasn't working and that the air was fine. Didn't know this until I returned. The location is convenient and I would give him another try. I know now more questions to ask.
NANCY TThe vehicle broke down after driving it 4 miles.
Michael PWay overpriced...a van for 4 hours shouldn't have costed me that much....very disappointed
Everson AMy pickup location was changed but no attempt was made to contact me. I requested counter pickup but was directed to a location that only had self-serve. The online checkout process didn’t work and an IT specialist had to make backend changes to allow me to access the truck. The moving blankets I paid for were not in the vehicle. A truly bad customer experience all around.
Steven MThere was an issue with the app. It had trouble recognizing my driver's license, and took a long time to accept it. I didn't get my rental until 20 to 30 minutes past the time that I ordered it.
Keith KApp did not work when returning the truck. Called customer support and the wait time was an hour. Also, I requested a dolly and did not receive it but was charged for it.
Roberto HFront window had a huge crack. If I didn’t really have to move something yesterday I certainly would not have used this van. Very dangerous. Also if I have to use an app to get the van why would I not use the app to return the van. Following a link in an email is just very confusing.
Sandra WThe facility was too small. Maneuvering large trucks and trailer difficult
BRIAN DGreat service...quick...friendly!
Maurice BReturned trailer here about 7 hrs after picking it up. Nice fellow helped out.
Douglas BIt took me over an hour and 40 minutes to get this truck. Additionally, this was not even my original reservation.
Jennifer VGet AC in the office or at the very least a fan.
Jonathan MI needed a van at very short notice, and they had just what I needed. i was able to pick it up when I needed it, the guy at the desk was helpful and friendly. I would definitely use this location again.
Maria CMOOSE and staff were excellent and a huge help with our move.
Kate MKeep doing what your doing now.
joseph wN/A
VICTOR MMoose Repairs was excellent!!! Thank you for your help!!
Valerie QEveryone was so helpful on our moving day at this location. Pick up was smooth and easy
Kyle SToo expensive better borrow a truck from a friend never use u-haul
Bola YDrop off was easy and over in seconds. Location is what it is, a garage of sorts doing repairs. Everyone was polite and helpful and the process was lithely handing the keys over.
NICHOLAS FDoing a great job.
deborah s