Customer Reviews for Moose Repairs LLC
(U-Haul Neighborhood Dealer)

120 reviews

180 Rte 46   Budd Lake, NJ 07828

(973) 347-1109

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Thur: 8 am - 4 pm
  • Fri: 8 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 347-1109

180 Rte 46
Budd Lake, NJ 07828

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Thur: 8 am - 4 pm
  • Fri: 8 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
5.0

My third time renting here. Everything went as planned. Thanks!

Carlos L. 
Rating:
5.0

I did the online pickup and return. Everything went as planned. Van was clean and performed well. Thanks. Cl

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

marta S. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

doug G. 
Rating:
5.0

Customer did not leave a comment.

doug G. 
Rating:
3.0

I also rented a moving dolley however it was never provided. I am looking to be refunded the charge for Syd dolley.

James H. 
Rating:
5.0

Customer did not leave a comment.

Renee G. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Rich N. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Beth N. 
Rating:
5.0

Customer did not leave a comment.

ANGELO D. 
Rating:
5.0

Customer did not leave a comment.

Steve Z. 
Rating:
3.0

I'd recommend this location if you're in a pinch and really need a rental and have nowhere to turn. The trucks condition was subpar, the interior was disgusting and gross. While driving, the engine felt like it was about to blow up. But those are all things you expect from a rental. The bothersome part was that I used the truck for 41 miles, after I was done I filled up 4.5 gallons or $15 worth. The needle was now where it was when I Rented the truck. Do the math, that's $3.33/gallon. After I returned the truck I received an email with the invoice and I was charged $20 for gas, or 4 gallons worth, aka $5/gallon. What kind of rip off is this?

Ivan R. 
Rating:
3.0

I had an 8 am reservation. The location was not open at 8 am and I had to wait until 8:20 for the shop to open, The truck was not clean. The cab had dirt on the floor boards and the cab had clearly not been cleaned. I received no direction on how to operate the vehicle.

STEPHANIE B. 
Rating:
4.0

All good

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

lisa B. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
3.0

No space to park vehicles

LUIS C. 
Rating:
3.0

The van I rented had a crack across the entire windshield. That didn't exactly make me feel good about driving it. The owner said it was hard to get someone to fix things lately. I do believe that is a really important item to have in good condition! Also, the light went on to alert you that the rear tire needed air. Again, the owner said it was a sensor that wasn't working and that the air was fine. Didn't know this until I returned. The location is convenient and I would give him another try. I know now more questions to ask.

NANCY T. 
Rating:
3.0

The vehicle broke down after driving it 4 miles.

Michael P. 
Rating:
1.0

Way overpriced...a van for 4 hours shouldn't have costed me that much....very disappointed

Everson A. 
Rating:
1.0

My pickup location was changed but no attempt was made to contact me. I requested counter pickup but was directed to a location that only had self-serve. The online checkout process didn't work and an IT specialist had to make backend changes to allow me to access the truck. The moving blankets I paid for were not in the vehicle. A truly bad customer experience all around.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

Selma C. 
Rating:
5.0

Customer did not leave a comment.

Debra O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

There was an issue with the app. It had trouble recognizing my driver's license, and took a long time to accept it. I didn't get my rental until 20 to 30 minutes past the time that I ordered it.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

App did not work when returning the truck. Called customer support and the wait time was an hour. Also, I requested a dolly and did not receive it but was charged for it.

Roberto H. 
Rating:
3.0

Front window had a huge crack. If I didn't really have to move something yesterday I certainly would not have used this van. Very dangerous. Also if I have to use an app to get the van why would I not use the app to return the van. Following a link in an email is just very confusing.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Bryce F. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
3.0

The facility was too small. Maneuvering large trucks and trailer difficult

BRIAN DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
1.0

Customer did not leave a comment.

SHWAN M. 
Rating:
5.0

Great service...quick...friendly!

Maurice B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Returned trailer here about 7 hrs after picking it up. Nice fellow helped out.

Douglas B. 
Rating:
1.0

It took me over an hour and 40 minutes to get this truck. Additionally, this was not even my original reservation.

Jennifer V. 
Rating:
4.0

Get AC in the office or at the very least a fan.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

I needed a van at very short notice, and they had just what I needed. i was able to pick it up when I needed it, the guy at the desk was helpful and friendly. I would definitely use this location again.

Maria C. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

Customer did not leave a comment.

THEODORE G. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Srinivasa S. 
Rating:
5.0

MOOSE and staff were excellent and a huge help with our move.

Kate M. 
Rating:
5.0

Keep doing what your doing now.

joseph W. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

N/A

VICTOR M. 
Rating:
5.0

Moose Repairs was excellent!!! Thank you for your help!!

Valerie Q. 
Rating:
4.0

Customer did not leave a comment.

Beverly W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

nestor T. 
Rating:
5.0

Customer did not leave a comment.

Idris E. 
Rating:
5.0

Everyone was so helpful on our moving day at this location. Pick up was smooth and easy

Kyle S. 
Rating:
1.0

Too expensive better borrow a truck from a friend never use u-haul

Bola Y. 
Rating:
5.0

Drop off was easy and over in seconds. Location is what it is, a garage of sorts doing repairs. Everyone was polite and helpful and the process was lithely handing the keys over.

NICHOLAS F. 
Rating:
4.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Doing a great job.

deborah S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Replace the locks on the lock box with omes that are easier to use. The one I used was difficult to open. Had to ask for help. Even the person that helped me had a bit of trouble opening it.

CRAIG A. 
Rating:
4.0

U-Haul has to make sure they are providing the location with the materials they need to assist the clients. We ordered extra blankets and U-Haul shorted the request. They are also not providing the location with other equipment requested, like hand trucks, etc. But the location was perfect for our pick-up and drop-off. The owner was very helpful.

scott G. 
Rating:
5.0

Fast and friendly service best experience to date with uhaul

JAMES W. 
Rating:
5.0

Your company changed the pickup location, I gave the location a high ranking but u-haul gets 3 stars for the inconvenient change!

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

The person at the desk was very pleassant and knowledgeable.

henry G. 
Rating:
5.0

Very good

Alaor L. 
Rating:
4.0

Customer did not leave a comment.

Bronson O. 
Rating:
5.0

Keep everything the same, shop owners are very polite and responsive!

Benjamin V. 
Rating:
5.0

Great family owned business, always a positive experience.

Mauris D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

david J. 
Rating:
4.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Easy access off interstate 80 on route 46 west.

Ellen O. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Reset oil change required light. Check Tow/Haul functiin

Eric S. 
Rating:
5.0

Oil change light on Mileage cost more than other u haul spots.

james V. 
Rating:
4.0

Customer did not leave a comment.

VISHAL M. 
Rating:
1.0

You switched my pickup location and charged me over two hundred dollars more. Your customer service is the worst! The trailer had defective lights and wires exposed that was obviously the problem. Never again will I rent from Uhaul.

Jeff C. 
Rating:
5.0

The truck I requested (15 foot) was not at location at the time of pick up and never came that day, I had to rent a smaller truck (10foot) which created quite a hassle when loading the items I moved. I am not pleased with U-Haul as this is my 2nd time having an issue with U-Haul trucks

Thomas L. 
Rating:
4.0

I did not receive my furniture pads. I said this when I checked out and no one has reached out to me yet. I would like a refund for that portion of my bill

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Bivin T. 
Rating:
4.0

I checked in online the Night before but They told me without the app it would not take so I had to spend another 15 minutes doing it a second time. It was here that the insurance was added without my consent. I feel U-Haul violated my contract and it took another lengthy call to get that removed. This is the first time I have been disappointed in my Uhaul experience.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Jawar M. 
Rating:
4.0

Customer did not leave a comment.

Idris E. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
3.0

My problem was not with the site but with your app. I completed the checkin process early. Upon arriving at the pickup location, I completed the remaining steps and your systems were processing for more than 10 minutes. Fortunately, the area manager was at the site and was able to complete the process for me, but it was cumbersome, inefficient, and slow. I want to be clear that it was your systems that were the problem. The area manager, Antejuan, was great.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
2.0

I think they're probably fine as their normal business of servicing small engines, and they were nice. But I requested contactless pick up with the U-Haul app and the location was not ready for that and I had to go in and get keys and finish the paperwork process for the truck face to face. No one was wearing masks.

David M. 
No reviews have been submitted for this location.

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