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Chad K
Customer Reviews for More Than A Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice place
Lisa RThe process was simple and the staff at More than a Store were thorough, professional, and kind.
MARY VI have rented many a vehicle, including truck transportation. Never have I experienced such a well-run friendly operation for my requirements. From beginning to end, OUTSTANDING........
Peter KGreat customer service! I will definitely rent at this location again when I need a U-Haul in the future.
Anthony MDrop off box, easy return
VALENTIN VVery friendly and professional staff at this location. In some places I’ve been act like they doing you a favor and these young ladies actually were very helpful. Very nice..
Richard CThe app spins at almost every step. Restarts arbitrarily. Took 45 minutes to get the truck, 10 min+ to drop off before I gave up and just left the key in an unsecured mailbox where anybody could have stolen the truck. It's not "a few minutes", it's buggy and poor. Silver lining, the customer service people are very well trained and helpful.
brian bKatie was fantastic. She is a great person. Very knowledgeable if I need to rent another truck, I will contact her.
Dennis WExcellent service
Heath PAgain, vehicles should be cleaned sometime. Too expensive for one way
Jennifer BThe workers inside the store were super helpful when the U-Haul app was unreliable and was not sending us the code to pick up our truck and no one on their contact number was answering in a timely manner. Without the workers I would have been completely stressed and without a truck for hours!
Christian RThis was the easiest rental- quick checking out and in. Clean van. Great customer service!
Jennifer MSelf-checkout took 3 calls to Customer Support and almost an hour. Code to the lock had to be retrieved via phone. Even opening the lock took another call to get "special" instructions to wiggle, then pull before turning the latch. Self-return also required yet another call to Customer Support. Not doing this again. Stick with humans, your IT systems are not ready for prime time.
Luis ANothing
Wayne GMisleading information by the dealers they have no knowledge no professionalism whatsoever and how the system works the location on Seminole Boulevard in Largo the lady that works there very unprofessional no education doesn't know how to treat customers overall real bad
guillermo iThe passenger seat belt did not work. Really needs to be fixed.
Joseph DGreat service through the entire process!
Doug PThe manager was very helpful and friendly. would highly recommend using this store for your moving needs….small or large.
Kevin CBe careful about locking the doors. All the doors including the back lock independently.
Christopher RThe owner was very pleasant and helpful.
Suzanne SThis location was less than a quarter mile from our moving destination. Used the 24 hour U-Haul online application for an early morning dropoff. When arrived at the dropoff site, viewed the short tutorial video in the app for dropoff instructions which was very helpful. The process was easier than I anticipated and very convenient.
David GExcellent service
Julio PYour website would not let me check in the truck when I returned it.. I took pictures of the gas, miles and inside of back of the truck and your site would not work.
Tina SI placed a reservation at your 66th St. location for December 2. When I got there, they had the reservation in the system for a different day. This started a fiasco that cost me several hours of my time and I was significantly inconvenienced. I was less than pleased. I ended up at this location and everything went well once I got there. That hardly makes up for the mess caused by the mixup on my reservation originally placed Not happy!
Michael CAmazing customer service five stars
Alex BHaving been a U Haul dealer for 27 years, I was satisfied with every aspect of the pickup location.
Thomas TNone
Claude BThank you for your service I was very happy I found the truck and the lady that helped me she was very kind and quick
Marsida DVery smooth and easy.
David SGreat place to have a U haul location. Especially if you wanna donate some things that didn’t fit in your house
Rosemary BThe process that begins at the site is such a pain in the ass. I had the website “expire” on me several times, and had to reload pages many times to continue the process. It’s to the point where I think about not even renting in the first place. Please try to fix this in the future.
Will CExcellent customer service
Olga GNothing
David RI would recommend the great trift store and staff who were wonderful!!! But the self check in sucked! Also I booked within less than a mile from my home in advance. Then, was rerouted do to unavailable vehicle to a location 5 miles away which added 10 miles to my bill!! I'm not happy with that at .79 per mile
Kathy EDon’t lie about charge
Logan JThe van was really nice to drive and and well maintained, thank you for a great U-haul experience.
Lucas SThe location is great and the idea of the after hour drop off is great but we struggled with one phone. The account kept saying it was timed out. Took awhile to get it loaded and pulled up to even start the check out process
jonah hGreat value and service.
john hHad trouble with your website trying to input my DL # and when dropping off the system would not let me take pictures or continue past that. I have pics of mileage and gas and the truck in front of the drop off location…
Reginald MSweet person very helpful
DEBORAH Yexelent service and the best car, onlu 3K miles,, thanks guys.
Herminio PVery professional and friendly, especially for a thrift store.
Dolinda BReplace wiper blades.
JAMES CEasier check in
Pamela GAwesome service; thank you!
Kathryn GThey need to update the pictures of the vehicles. Pictures of the vehicle that I rented or outdated. The pictures did not show the scratches and dents on the vehicle that I rented.
Russell BVery nice person
TAIWANNA JGot charged for over 200 miles only drove it for around 30 miles
JERRY DThe online app is very convenient but not as user friendly as one might like
Kristen MI was well pleased and will be using that location very soon again.
John EStaff was perfect. Very patient when my card was over the limit.
Deward CGreat service at More Than A Store, highly recommend, Katie was a pleasure to work with and is really on the ball and sharp. George E.
George EGood quick service
Daniel G