Customer Reviews for Morena Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Morena Storage

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robert B. on

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I always use this location.

Anthony T. on

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Customer did not leave a comment.

Leigh V. on

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Everything seems so well thought out and user friendly. Employees were fantastic, couldn't ask for more. Thank you!!!

steven S. on

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Maggie W. on

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Andrew P. on

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Morena Storage is wonderful, but U-Haul is the absolute worst. I will explain: I rented the 9-ft. cargo van with them in-person on a Friday, for Saturday. My 24 hr. reservation is all set. However, somebody came in having double-booked the same vehicle via the U-Haul app and got to take it instead, leaving me scrambling for a solution. With a lot of stress for a huge event I had a few hours later, I managed to procure another vehicle in time, but only after getting the runaround and excuses from U-Haul. Why they allow a physical vehicle to be double-booked is beyond me...perhaps class-actionable if enough people have been monetarily affected by this same situation. That should not be something they encourage as a company policy. They should simply require a paid deposit to reserve at the very minimum, and cross-reference their OWN company information to not allow two bookings to take place for ONE vehicle within a similar reservation timespan. Garbage company. Caveat Emptor.

Brian H. on

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Anas S. on

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Great customer service!! Thanks Brian!

Eric S. on

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yolanda V. on

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Brian L. on

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Natasha M. on

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Morena Storage is clean, the people are professional and know what they’re doing. I had a great experience and plan on using them for all of my moving needs. Pamela was outstanding & super helpful!

David M. on

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Keith R. on

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EXTREMELY LIMITED TRUCK SELECTION. Had to deal with MIDWAY Dr U-Haul once again due to their ADA violations and discrimination, but I found an attorney who is willing to put them in their place.

Don G. on

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Very pleasant experience.

Glen H. on

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Jamal K. on

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Gas gauge needs to be fixed. Does not accurately reflect volume and fluctuates.

Corey C. on

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Dean W. on

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Sheva L. on

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This is the best Uhaul location I've been to, by far. Super friendly staff. They also gave fresh-baked chocolate cookies + bottles of water to the customers---super-awesome! I said the van was clean, but the truth is, I thought the inside was gross: it smelled like wet dog or an old goat. And the console (for the cupholders, etc) was gross--dirty and sticky. I bring sanitizing wipes with me when I rent vehicles to wipe the steering wheel and console down. If Uhaul really wants to take it to the next level, keeping the vans deodorized in the cabins, and wiping down the steering wheels and consoles clean would make the experience really great.

Jerry M. on

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Nothing, you guys were fantastic!

Jackson S. on

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I tried returning this van earlier and it was refused, I was told I could not return the van without paying in full at the time of return, no exceptions could be made, I was told “ that’s how it Works at U-Haul “ , I had no options but to leave with the van. I returned the van in the early morning on Monday while the business was closed so I would not be forced to continue renting any longer, I pretty sure what I was forced to do isn’t legal, not happy at all.

Jill L. on

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Chris J. on

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The staff at Morena Storage are extremely helpful. Definately recommand them to anyone looking for boxes, packing material, or a small box truck.

Robert S. on

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KEVIN S. on

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Only concern was the (need to change oil light was on)

Olivia F. on

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Janet O. on

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It would be helpful if U-Haul placed a quick card in the cab to explain the dashboard & what the buttons did. The person in the office came out to help but even he did not have all the answers.

Mindy G. on

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Tonett P. on

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paul A. on

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Do not do business with this location

Joseph C. on

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The windows need cleaning on the inside. Very hard to see when the sun hits them.

Nghia N. on

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The staff was great. It was an easy process in person and the people on the phone extended my time without any problems. The thing is, there is no key drop off at the Morena storage/ Sherman location. So I spent over 30 mins trying to find it. There should be a notice that saids that location does not have a drop off box for keys.

robert B. on

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Customer did not leave a comment.