Customer Reviews for Morgan Collision

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Morgan Collision

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Chad H.
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Customer did not leave a comment.

Judy M.
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Very disappointed that what I originally requested could not be guaranteed. So it does no good to apply on line to reserve it.

Kent W.
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Customer did not leave a comment.

David T.
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I dropped off the rental after they were closed for the weekend. Later, I found out part of my order came up as ‘not yet returned,' and the staff at this drop off location made sure part of my order was correctly marked as “returned.”

Trenton B.
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Trenton B.
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Aislinn K.
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Customer Service was impeccable here! I would DEFINETLY come back and ABSOLUTELY recommend this location!

David H.
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Customer did not leave a comment.

Sharla V.
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We rented a 6 x 12 trailer and drove it about 1200 miles. One of the tires was almost smooth. We felt that could of been dangerous if we would of just hit something on the road. Should of probably been replaced before we drove that far.

TYLER D.
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Kathleen M.
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Marilyn N.
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Marcia E.
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Timothy L.
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nothing - perfect and very professional

Larissa A.
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Emily P.
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DIANA L.
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Scott K.
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Peter N.
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Customer service awful. My rental was missing the dolly I ordered. Pick up was inconvenient and I was charged for the inconvenience.

Tammy B.
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Customer did not leave a comment.

Connie F.
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We reserved a truck in SIOUX CITY 3 weeks before our move. I am called 1 day before our pick up and am informed the truck needs to be picked up in Sheldon, IA one hour away!!!!! Needless to say we where NOT HAPPY. Then I get home and we were charged TWICE!! Long story but again NOT HAPPY!!!! Then my husband accidentally locked the Key in the truck. We purchased roadside assistance so I called the number. The agent said LOCKOUTS WERE NOT COVERED!!! YOU BETTER READ YOUR WEBSITE!!!! WE WANT REIMBURSEMENT AS WE PAID FOR THIS OURSELVES. WE NEED CORPORATE OFFICE TO COVER US ASAP!!!

timothy R.
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Very prompt with the check in and very helpful. Very customer oriented.

Dennis M.
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couldn't have smoother

Jeff A.
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Customer did not leave a comment.

cheyenne H.
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Jeff S.
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I delivered the truck on Sunday when they weren't open. I called 888.793.5001 before I delivered the truck to verify everything. I explained the air conditioning didn't work for my trip and he said "oh sorry" and didn't seem to give a shit. He texted me a link to take pictures of the mileage, fuel level and appliance dolly and blankets. When I got to the location to drop the truck, the link didn't work. I called the number again and talked to a gal who help be try a couple things without success. She said she would make a note in my record so I wouldn't be charged the $20 fee. Very helpful, Thank you.

KIMBERLY R.
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Bev was very helpful. The location was closed when we picked up truck but they had keys and contract waiting for us where we could access without attendant

Kara T.
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With current Uhaul company-wide processes, the size one needs may not be at smaller rural locations when needed. However, the company and location was flexible with us when our original move date fell through and ended up working in our favor that the size we needed became available at our preferred pick up. Otherwise we could have been driving 50+ miles to pick up our desired size.

Anthony B.
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Clean the cab and cargo bay of the vehicle. It smelled bad and was visibly dirty.

James M.
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Customer did not leave a comment.

Cindy W.
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SOHL K.
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Was supposed to pick up truck in Sioux Falls, I called to to say I would be few minutes late and was told no truck was available. Someone should have called me. Took the option to pick up truck in Sheldon Iowa. Created an account to self checkout. Instructions were for a key lockbox on the truck with alphabet code, there was no lockbox on truck and lockbox on building had a numeric code. Tried the toll free number and was placed on hold with no one picking up. Tried chat feature and no response. Finally someone from the location showed up, called a number and got the code. Lost over two hours and then had to rent an additional trailer from Sioux Falls because of the delay. Called into the office in Sioux Falls on Monday August 12 to ask for the trailer cost to be refunded. Manager would not call back, just a Customer Service representative stating $50 would be refunded, nothing more. I am requesting the total cost of the trailer, $104 plus tax, be refunded.

Christopher B.
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Timothy M.
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Great Experience

Patrick J.
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Check out went well and my questions were answered. Thanks!

torrence L.
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William J.
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Brett K.
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Shawn M.
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Took longer than what online Uhaul says it would. Also was charged more, even after paying online ahead of picking up. Had to ask to have trailer hooked up, even though I have a separated shoulder.

TYLER H.
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Customer did not leave a comment.

Terry E.
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Dennis A.
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Best customer service!

Lyle G.
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ALAN G.
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Dale B.
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Helpful and friendly.

Aaron T.
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Benjamin C.
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A notice that tells me when the store isn't going to be open. One of the websites said it would be, but every time I drop off here they're closed. The parking area is dumpy, also. It has random semis or other cars parked there each time I've driven past it. Love U-Haul! Just want to see this location perked up a bit.

John C.
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Blase and matter of fact. Attempted to intimidate with threats of "additional deposit" requirements but would then converse among themselves and ultimately decide none was required. Borderline scam artists. I did not want to know their names.

Jason M.
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troy D.
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Eunice W.
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Mary T.
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Robert K.
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None

Roger L.
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Robyn L.
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Bruce V.
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James W.
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Robert H.
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Jean L.
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Very pleasant and helpful!! Highly recommend them

LEONARDO M.
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Thank you for having the option for after hours drop off, very convenient for customers!

Taquita H.
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Customer did not leave a comment.

JD J.
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Did an excellent job!

Benjamin C.
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The site looked a little trashy with various vehicles parked where the rental equipment was. There wasn't any clear direction on where to park the rental equipment. The drop off process was slightly confusing since the store wasn't open on Saturday, but we figured it out. I'd still recommend this to others b/c I grew up around the area. I know to have a shining place in a small town out there is difficult.

Jeff D.
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Very knowledgable. Excellent service. Keep up the good work.

Chlea R.
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Customer did not leave a comment.

Grant V.
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Alecia P.
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This company bent over backwards to help us and we are grateful.

randy S.
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Provide a closer location to pick up the truck for rental.

Melissa W.
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Customer did not leave a comment.

Kent C.
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When you want to pick up from there one should be there.

Scott D.
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Customer did not leave a comment.

Charles S.
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This is a Wonderful place to get service from and has very kind helpful staff!

ANDRE M.
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Teresa A.
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dawn B.
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Very nice representative.

kathy H.
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Donnie S.
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Brent O.
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Chad E.
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Brandon L.
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michelle J.
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Very helpful and courteous.

windy S.
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Customer did not leave a comment.

Ashley J.
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I did all my pick up info online. It was my first time and I didn't know what to expect, but it went smoothly. I did get a call the day before pick up by this location that if I had any problems to give the number they gave me a call. I appreciated that. Online instructions were easy to follow.

Cory M.
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Customer did not leave a comment.

Ralph G.
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Perhaps a little better telephone friendliness would be nice.

DARRELL P.
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Extremely helpful and accommodating

Keith H.
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Door on my uhaul was tough to open. Needed some oiling.

dave B.
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Customer did not leave a comment.

zandohn K.
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Benjamin W.
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Fill the tank before sending it out. You're less then a block from the gas station and it was a pain to fill it back to half.

Richard H.
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Customer did not leave a comment.

Jim S.
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Stephen L.
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Kevin K.
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The lady that helped me was rude. The paper said I had to return with 15/16 of a tank and when I left the store it had under 3/4. Ashes in the ash tray and on the floor and it was dirty and smelt bad.

Maude L.
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Customer did not leave a comment.

Deborah R.
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kevin H.
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Not much to say about this location, it was closed when I dropped off.

Bill B.
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Customer did not leave a comment.

Kindra R.
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Kevin K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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