Customer Reviews for Morro Bay Propane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Morro Bay Propane

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David R.
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Customer did not leave a comment.

Karen T.
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Excellent service - best ever with uhaul

ROBERT K.
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Customer did not leave a comment.

Paul V.
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Vehicle was excellent, and the customer service rep was very helpful and efficient. I also appreciated that he followed CoVid protocols. Very impressive

Erin K.
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Customer did not leave a comment.

Rick P.
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Rent a 6 x 12 utility trailer... You caused me a lot of grief having me rent a 5 x 9 trailer for two 13'6" Kayaks. I wish you had more competition so that I would have more options in the future!!!

JB L.
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Customer did not leave a comment.

Bernedette C.
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Jim G.
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Gilbert and Cameron are awesome!

John K.
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Customer did not leave a comment.

Geoff C.
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Customer did not leave a comment.

ARMIDA R.
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Nothing

Myroslava P.
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Customer did not leave a comment.

Gregory R.
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The van was in good running order and employees nice and great social distancing. The last person to rent the van had obviously smoked in it as the smell of smoke was horrible and when I turned on the fan to blow it away the smell came out of the vents double worse and I'm allergic to the smoke so I had to pull over and wait for the smell to dissipate. It never fully did so upon return if van I suggested the cabin filter be changed. Not the fault of employees, it's the rude renters of the van ignoring the rules so I will still use the uhaul

Bruce C.
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I've utilized MB U-haul 3 times in the last month, 5 Stars each time.

FRANK H.
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Friendly and helpful staff

Leonard B.
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Morro Bay Propane is a great company with quality equipment and a very knowledgeable, professional and friendly crew! I highly recommend them!

Douglas R.
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Call your UHaul dealer directly to make a reservation. Do not go through the UHaul website - it is a nightmare. Morro Bay Propane had to jump thru some hoops to make my rental happen because the website messed up my order so bad. I hope UHaul either eliminates improves their current online reservation process.

Bruce C.
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MB Propane is a great representative for Uhaul, friendly, polite and very helpful 5+.

John H.
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Nothing, their level of customer service was excellent!

Ariel B.
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Over charged me

Jefferson W.
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Nothing to improve! Customer service agent was efficient and got me on my way without delay. .

Adam S.
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The app would not work to check on the truck. It would not accept a photo of the mileage and fuel level.

john L.
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Customer did not leave a comment.

Jeffrey B.
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Everything was exactly what I needed.

Eric H.
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Eric H.
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Don H.
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Craig H.
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Stephen K.
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The employee who greeted me afterward was great! Greeted me with a smile and was very helpful!

MARK M.
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Gilbert was exceptional in the manner in which he dealt with me and other customers that entered his establishment. I will most definitely recommend any and all of my peers and associates to his location without hesitation. He went above and beyond to make my U-Haul experience rewarding and pleasurable. He even attempted to assist me after the fact when I had unnecessary problems at the drop off location.

Suzanne H.
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We were supposed to p/u in Atascadero, but was unavailable there. Had to drive and extra 40 miles to get truck at one location and car hauler here. Took a lot of time and gas, so they gave us a day free, but then charged us for the car hauler for an extra day. ☹️

Brandon B.
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Guy who helped us was great. Made it super easy.

Laurie H.
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Customer did not leave a comment.

Michael C.
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Friendly staff, quality service.

Judy F A.
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Customer did not leave a comment.

Rebekah V.
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This was the best U-Haul pickup experience I've ever had! Fantastic customer service, super clean shop and truck. Everything was very easy and friendly.

CELENA E.
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Horrible person runs this place .. shameful customer service .. treated me like crap due to a last minute simple change in front of my 2 year old and then changed his time when he saw my husband but barely .. this is after uhaul last minute cancelled my appointment

ROBERT B.
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Great customer service, very friendly and helpful!

David B.
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Customer did not leave a comment.

Lisa M.
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Daniel B.
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Very friendly and personable staff, a father son combination. Definitely a great place to go to rent from Uhaul.

Randal S.
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Customer did not leave a comment.

Robert N.
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Rocky C.
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MEGAN T.
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David W.
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Have used this location numerous times and always the greatest experience! Many thanks!!!

judick A.
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Person who help me out was very elpful and kind from the beginning when I picked up my rental till the end when I returned it. Customer service was awesome.

Andres G.
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I have been renting trailers, moving trucks, and purchasig propane gas for at least 10 years at this location. Gil and Jeremy always go out of their way to make sure I have everything and I need. Kee it up guys!

LINDA H.
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Customer did not leave a comment.

Erik G.
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Incredibly friendly and personable personnel.

ROBERT B.
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Excellent customer service!

Jacob M.
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I was never provided the beginning mileage copy. I never got sent a receipt so I didn't know how much to fill the gas tank. I thought I had to fill it up and I accidentally put in 17 gallons for only driving 59 miles. I am pissed.

elvia C.
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Customer did not leave a comment.

Max M.
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Jade R.
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Awesome experience. So easy! Thanks Uhaul in Morro!!

Neil M.
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I was charged for a dolly I never received, used or returned

Bonnie S.
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Customer did not leave a comment.

DANIEL P.
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susan H.
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Morro Bay is the hest

Stephen M.
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The gentleman working the shop was friendly and professional. 5-stars!

Larry O.
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Friendly knowledgeable staff. Highly recommend!!! Give these employees raises!!!!! They go above and beyond!!

Deborah F.
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Very good service!

joseph C.
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Excellent customer service, well organized, equipment clean and ready. Highly recommended

Dennis M.
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Customer did not leave a comment.

Phillip G.
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Nothing everything was perfect! I would highly recommend Morro Bay Propane and Uhaul for anyone looking for Uhaul and propane service.

Bern S.
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very kind and attentive people, all was good

Amy W.
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Gilbert and the crew did a great job. Very helpful and friendly.

Josephine B.
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Very helpful and nice staff!

Giustino C.
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Excellent and quick customer service, thank you!

Brian S.
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Movers were excellent as well, very courteous and eager to help

TROY H.
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Customer did not leave a comment.

Leon C.
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Trailer size that I needed was not available. Not the Morro Bay location's fault. Very appropriate Covid-19 precautions.

Gilbert D.
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*Inside of was clean but windows inside where vary hazy. *Outside truck & car hauler on all right side & tire where vary MUDDY. I said somethings about cleanlng the MUD his reply " can you just sign here" , I needed the truck & car hauler so I sign..... So I THE CUSTOMER WENT TO A CAR WASH AND CLEANED TRUCK & CAR HAULER, but truck ran great & strong and the dropoff was excellent. THANK YOU for being there everytime.

LINDA R.
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This uhaul center could not have been more helpful with my move.

Gary S.
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Customer did not leave a comment.

Mitchell H.
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Ed E.
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Very friendly

David S.
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Customer did not leave a comment.

Radu P.
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Pamela R.
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Customer did not leave a comment.

Joanna B.
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Amazing customer service. Manager was very thorough in explaining specifics and welcoming. I return to this location for any future needs truck rentals or propane needs.

Katie O.
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I loved being able to pick up after hours. After I booked online, an agent called me. She said she'd call the location to verify after hours pick up. She confirmed that with me. I called back to add an appliance dolly. I asked the customer service rep to call Morro Bay to set that up. He said that he didn't need to. Morro Bay would see the request. There was no appliance dolly in the truck and we did the moving without it.

Suzanne D.
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Not a thing!

ERIC F.
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We so enjoyed our experience with Gilbert and he provided us with the best advice and had the best equipment for our cross country needs. So appreciated his great customer service approach and kindness as well.

Marc W.
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I love that the old school U-Haul keeps pace with technology by allowing me to shop, reserve, check in and pay online. This was another Level 10 experience for me.

SCOTT R.
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Customer did not leave a comment.

EDIE S.
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Cameron was great and obviously hardworking.

Eric F.
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We so so so appreciated Gilbert and his expertise in helping us select the perfect equipment for our needs. We were in the process of moving across the country so it was important we got it right and Gilbert was spot on!!! He was our local propane dealer and had no idea how knowledgeable he was regarding the UHaul part of his business... which was super!!! The experience was awesome and we can't think of one thing to improve upon it...thanks so much Gilbert and Morro Bay Propane. Eric and Carla

RICK O.
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Customer did not leave a comment.

Matthew H.
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excellent service and equipment

JOHN W.
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Customer did not leave a comment.

Traci M.
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Great service and always friendly guys

Rafael D.
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Very good,convenient because it's open with many options to choose for return

Eric S.
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I feel like there is a big gray area involving putting gas in the van. It was never communicated verbally that the user is responsible for gassing up the van. I assumed that is why we are charged for mileage. This came as an unforeseen extra charge. In addition, there is no way of knowing exactly how much gas was in the tank to begin with. The gauge can say that it's full but that isn't an accurate indication that it is completely topped off. I just don't want to pay for gas that I didn't use.

Daniel I.
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The clerk was super helpfull

Charles S.
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Your website asked me for a store location, which is where I thought i was renting from. I then got a text confirming that my item was available at a location 18 miles away from the original. I then got a confirmation email saying it was at original location. I ended up having to call both and drive to the further one for my item. This needs to be fixed, both locations says it happens often

William W.
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Customer did not leave a comment.

JOHN B.
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All was great!!

Douglas H.
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It was perfect

No reviews have been submitted for this location.

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