Customer did not leave a comment.
Louise B
Customer Reviews for Morro Bay Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup location was reserved at one location and then moved to a destination much farther away which resulted in extra cost and inconvenience to me. I then called the 800 number and asked that it be moved to the Morro Bay location. I received 4 separate texts from U Haul regarding the reservation and because I was busy packing and working, I failed to see that the reservation location had been changed. I will not be renting from U Haul inn the future.
DAVID WFast, convenient, and very polite!
LAURALEE PVehicle was filthy and it ran extremely rough. It cost 40.00 worth of fuel to go 34 miles, something was definitely off there! Customer service at both yards was top tier though.
ANTHONY TDirt caked on entire bed of trailer.
GREGG PThe best location. Do friendly and helpful
KEN FI honestly did not think I purchased the $15 safe move, My furniture was 75 bucks 18 mi away and I have car insurance 😑 But the salesperson was super kind, helpful, and efficient
ANN SFast easy for me to pick up and super nice guy to deal with.
MICHAEL Dnothing
EMMA NAlways a great experience renting from Morro Bay Uhaul and Propane. We get propane there also.
Brent WWe rented an 8’ Pickup Truck. Upon arrival it was refreshing to have the recognition and a simple hello while the attendant was helping another customer. We appreciate the immediate communication and friendliness! The U-Haul equipment looked organized and well maintained at this location and this gave us a good sense of security and safety from where we were picking up the rental. If we need another U-Haul rental, we would definitely use Morro Bay Propane.
Dalton LExcellent. When I pulled in I was immediately met by a friendly and professional representative. In a matter of minutes all the paperwork was handled and I was on my way.
Thomas KDrop off was fine. Everything else was Fd up!
LARRY GCouldn't have been better.
BRUCE CSite says traler is 6 ft wide but opening is only 57” wide !!!! Couldn’t use trailer and brought it back within1.5 hrs but was still charged 24 hr rate. Will not be using this location ever again!! And will let fellow contractors know about it!
KEVIN KHelp them better to back up trailer where they want it during return. I can back up trailer’s on a dime but , they were being anal about threading needle between other trailers
Kevin KDrop off went great. Didn't even try to use the app and experience was great.
KREG KThis was a great experience. Super nice and super helpful. Cannot say enough great things about this location.
ERIC EClean and great service.
linda VExcellent service. No need of improvement.
JOAN BNothing. Always first class service st MB Propane
ROBERT MIndividual who helped me was very friendly, knowledgeable and got me on the road in what I felt was good time.
Steven WThe only problem that I had had nothing to do with this particular location. I had to travel from Pismo Beach which is quite a ways from Morro bay to pick up the trailer when the original pick up location scheduled was Pismo Beach.
PETE RI had a reservation to pick up my truck at 730 am and my truck was not there. After being dropped off by a friend at the first location I was stranded without a ride. I was told I had to wait 2 hours and find a ride to a new location to pick up a truck. Very inconvenient.
Andrew BGreat and friendly service
JAMES AEverything was wonderful. Very friendly.
JULIE LTransmission issue getting stuck between 2nd and 3rd gear while driving. The alignment was horrible. Felt like the truck was all over the road. The brakes definitely need to be checked. This was by far the worst experience I have ever had with U-Haul and I have rented many times previously. In addition, I had to call customer service 4 times before I was able to pick it up this morning and then could not get the lock off the truck and had to wait until they opened at 9 am at the location I rented from. The local rep at the location was cool and understood our frustration with the app and the truck. The upside is that I did receive the $50 Reservation Guarantee which is a credit for the truck/reservation for not being accessible due to several factors I encountered. How often are these trucks inspected. I was under the impression it had been inspected the day before. Who is doing the inspection if the trucks are being rented out in this condition? This location is convenient and the employee was helpful. I recommend this location, just not the trucks unless something changes.
Deborah GIt was a Great experience. Thank you.
John HThe customer service was excellent
Jasmine BHelped us set us up, left us with no questions. Great explanations. Would definitely use UHaul again.
Yesenia RGreat service! Would definitely recommend them
Larry KAssociates were knowledgeable, helpful and friendly. Would definitely recommend this location and use their services again.
damian mExcellent experience. Easy drop off. Staff was helpful, courteous, friendly & super helpful. Great job!
TOM SOffering an option to rent straps (for securing loads) would be a nice addition.
stephen aGilbert was very helpful with my rental would definitely recommend to anyone . No complaints my experience was great
Kevin kNice worker helped me out thank you! Great customer service and friendly pwrson
Alexandra VVery freindly and accomidating! Very professional and made sure we had everything we needed!
RANDY TSite was great. Then on line experience needs work.
Paul WVery friendly and helpful and answered all questions I had.
Kevin WHorrible experience, manager that gave the $50.00 Credit was extremely rude.
brooks hCustomer service was excellent.
Tim HPrice for rental was WAY TOO HIGH! Over $900 for a 5x8 cargo trailer and no senior discount. I was a return customer but will rent elsewhere next time.
Phillip DStaff person was helpful and pleasant.
JOHN DEverything was excellent!! Great service.
vic sGood customer service
JAMES ACameron is always very helpful.
SHERRY GEasy in and out
Frank S