Customer Reviews for Mosab Tropical Food Mart
(U-Haul Neighborhood Dealer)

356 reviews

4434 Austell Powder Springs Rd   Powder Springs, GA 30127

(678) 567-1299

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 2 pm - 7 pm

Services at this Location:

Contact Us

(678) 567-1299

4434 Austell Powder Springs Rd
Powder Springs, GA 30127

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 2 pm - 7 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Sonya P. 
Rating:
1.0

Cargo Van not well maintained. Floorboards and cup holder areas very dirty and greasy/sticky. The back bed has no rubber liner and the metal bottom is dented and very dirty. The one Cargo Van available has a check tire monitor warning light on and is a GAS GUZZLER.Attendent did not go over Van conditions upon rental or return...only concerned about mileage. Upon check in he did not circle the gas gauge for return and I had to do so. Will never rent there again Mosab Tropical Food Mart 019243 4434 Austell Powder Springs Rd

Gwendolen H. 
Rating:
5.0

Simple and easy process and very friendly and professional customer service.

ALAGIE K. 
Rating:
5.0

Customer did not leave a comment.

JACK J. 
Rating:
3.0

I was switched between 3 or 4 locations an hour before pickup because the trailer size as needed was suddenly not available after I had made a reservation. When I got to the pick up location the price was more than double what I had reserved. The rep ended up manually adjusting it down after I was able to find screen shots I took of my reserved price. The pick up process took a very long time and was frustrating. The lady who helped me was friendly and helpful and did her best to get me on my way.

Sarah B. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
2.0

The clerk was very disengaged and not very helpful.

DION D. 
Rating:
5.0

The gentlemen at the store were very nice and accommodating. Great experience

bill S. 
Rating:
4.0

Fast and friendly service.

ADRIAN M. 
Rating:
5.0

Everything was just fine .

LEWIS P. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Customer did not leave a comment.

AARON A. 
Rating:
5.0

Customer did not leave a comment.

TONI F. 
Rating:
5.0

The first Hiram and Fallas location gave Mr a really hard time. I was originally supposed to get a truck at 8am. It kept getting pushed back by the location. By 11am I just asked to be rerouted to the Austell people who were so nice and accommodating. I only want to get my uhauls from them.AND I want to shop at their store which as like an African farmers market!

Mario R. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

Joanthan B. 
Rating:
1.0

I picked up the truck at 6:00 pm for a 24-hour rental, and the Mosab Food Mart associate entered a return time of 5:45 pm next day.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE C. 
Rating:
5.0

I enjoyed the experience no improvements are needed

gregory G. 
Rating:
5.0

Nothing everything was easy and simple

gregory G. 
Rating:
2.0

Customer did not leave a comment.

Tiffiany J. 
Rating:
4.0

Customer did not leave a comment.

Leat B. 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

Benita B. 
Rating:
5.0

improve pick and return steps allow custermers who prefer no contact transaction

Gregory P. 
Rating:
5.0

Good

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Obadiah S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

craig S. 
Rating:
4.0

Customer did not leave a comment.

SHEYNA H. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
4.0

Customer did not leave a comment.

PATSHEMANY L. 
Rating:
1.0

Overcharged for the truck

William A. 
Rating:
2.0

Customer did not leave a comment.

JENNY C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

A compliment might be okay,following up with a phone call might just do the trick.

ADETAYO S. 
Rating:
1.0

Store was nasty, poor customer service.

SELENE P. 
Rating:
1.0

Location charged for 2 extra days when returned same day rented.

Anastasha S. 
Rating:
5.0

They're was an error in my rental size. That error was corrected and I was on my way without much delay. Thanks to the clerk who checked me out.

JIM S. 
Rating:
2.0

The powder springs GA location would not allow me to pay by phone and made the person driving for me pay...I supplied my credit card info well be fore the pick up! Also, that particular location NEVER answered their phones! It was also a very sketchy location with sketchy people

Noel C. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

I was very please with this Uhaul location. The Business owner was nice and accommodating. I will use this location again.

Ronald C. 
Rating:
4.0

the personnel is very helpful , but the cancellation was to quick otherwise with U HAUL that was excellent.

Roland S. 
Rating:
5.0

Well the service i received i think it's good, I don't see anything to improve

MOMODOU LAMIN S. 
Rating:
2.0

Customer did not leave a comment.

GERARD O. 
Rating:
4.0

Customer did not leave a comment.

Daralyn R. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON M. 
Rating:
5.0

Customer did not leave a comment.

doug A. 
Rating:
3.0

Customer did not leave a comment.

LATEEKA B. 
Rating:
3.0

Customer did not leave a comment.

Andrekus H. 
Rating:
3.0

This rental was for my granddaughter and I was not present when she returned the truck, which was 2 days early.

TRISTYN C. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

This location had the equipment I needed and it was available for pickup on Sunday!

David M. 
Rating:
3.0

Customer did not leave a comment.

Akira H. 
Rating:
2.0

The inside of the cab was dirty and had trash all over. When I was given my receipt, I wasn't given any instructions on what to do if I had a problem. The reception only had the number for the store on it. When I did have a problem, the store could not be reached by phone, so I had to go up there only to be told to call the 800 number.

Stephanie D. 
Rating:
4.0

They need to make sure van is properly cleaned. There was trash (dirty rubber gloves on floor and behind seat) in van. I didn't noticed it until I got half to my destination.

JANELL W. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
3.0

I did the check out and my husband did the check in, so I can't say much about the powder Springs location, since he took care of it. It was a tiny parking lot and crammed...hard to maneuver and park the car transport trailer there. The return transaction was done right there in the parking lot, so I, personally, wasn't that impressed with the location. Other than that, I think the transaction was fine.

CYNTHIA V. 
Rating:
4.0

Customer did not leave a comment.

Beverly R. 
Rating:
4.0

Customer did not leave a comment.

Guy F. 
Rating:
1.0

Vehicle has a warning for tire sensors, plus not clean. As result of it I lost the specialty furniture delivery when the designer look at the interior and refused put the chairs in.

Eduardo C. 
Rating:
5.0

My experience was flawless.

Mark T. 
Rating:
1.0

Customer did not leave a comment.

Whitney W. 
Rating:
4.0

Customer did not leave a comment.

kathi H. 
Rating:
5.0

A+ service!! Would rent there again

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Tyreesha B. 
Rating:
3.0

I made reservations 3 weeks prior. But the day of I was not notified that the initial pickup location on Powder Springs would be closed...It was a major inconvenience having to wait for a truck and added expense paying movers that were waiting on me and the truck. That being said when called for assistance I then received excellent customer service and found this location and they came through without a hitch pun intended ??...so in the end I was satisfied but initially I was worried ??. I just expected my reservation to be there and on time. At the least a call to not waste my time and gas would have been appreciated.

Richard F. 
Rating:
3.0

went after hours so no one was there

Evanda L. 
Rating:
5.0

Customer did not leave a comment.

Edwin L. 
Rating:
5.0

Quick and easy transaction. Exactly how it was supposed to be. Great location for area.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

Edwin L. 
Rating:
3.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Boris A. 
Rating:
4.0

Great customer service for pick-up and drop-off however, the place only had 1 employee in the entire store by herself trying to ring up customers, complete Western Union and check in U-haul needless to say there was a wait. My only real complaint the place had a strong odor however I would use again because of the customer service.

Kasshe P. 
Rating:
5.0

Nice people!

William L. 
Rating:
2.0

business was open, but was told i could rent a van. the facility had a van available but would not rent it. instead i had to have a 10' box truck.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Felisia T. 
Rating:
4.0

Service was great!

Linda T. 
Rating:
4.0

Customer did not leave a comment.

Theresa M. 
Rating:
2.0

The place has a really weird smell, like fish or something and it was potent and filled the entire building. And for some reason I had to answer questions I had already filled out online when I got there, like I had to tell her which city I was dropping the truck off in and she had me pick out the specific location... but I already did that online. However, it was only 3 minutes away from my old house, so that was nice.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Keven O. 
Rating:
1.0

Horrible experience from the start and through the end.... My husband and I will probably never use U-Haul again, Nor will we recommend U-Haul to any of our friends or family. Nasty location, nasty truck, and horrible representation of U-Haul brand.

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
1.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

Customer did not leave a comment.

Letitia R. 
Rating:
5.0

Mau be basic mileage charge for few hours of a local rental.

Donatus D. 
Rating:
4.0

Customer did not leave a comment.

mildred P. 
Rating:
5.0

Customer did not leave a comment.

BRANDYNE S. 
Rating:
1.0

I would choose a different location, the mileage on the truck was not verified with me before I drove off and I feel I was over overcharged for mileage. I should've taken my own photo as proof. Also, they charged me for an entire day when I had it for only 5 extra hours. When I asked if I could keep it for the remaining hours (since I was already paying for a whole additional day, they said no because it was already reserved. If I rent again I'll just choose the location I had the other location I had the last time.

Shaneil W. 
Rating:
5.0

My experience was horrible I had to go to several locations before this one I sword but Uhaul but due to this experience I would never recommend your business to anyone I know it really stated from beginning to end I was horrified at what I had to do to get a Trailor for my truck I was going to rent a pod als I want it was a very tiring experience

CINDY T. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
1.0

This was the worst customer service experience. The representative was extremely rude. First, we were given a faulty truck. Then, when we returned the truck, the representative made us sweep the truck, even though there were just a couple of leaves in there. She threw blankets on the floor that my husband returned. It was a nightmare experience. The place was extremely dirty and it took over an hour and a half just to close out after we returned the truck. Our representative was just over the top rude. I would never recommend this location to ANYONE.

Yariel H. 
No reviews have been submitted for this location.

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