Customer Reviews for Mount Everest International Inc
(U-Haul Neighborhood Dealer)

122 reviews

1621 Columbia Ave   Lancaster, PA 17603

(717) 207-8798

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(717) 207-8798

1621 Columbia Ave
Lancaster, PA 17603

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SONYA I. 
Rating:
5.0

Customer did not leave a comment.

CALEB T. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very professional, friendly, and efficient

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

Michelle N. 
Rating:
5.0

very friendly people and services good

AMBEMGE G. 
Rating:
4.0

Customer did not leave a comment.

richard B. 
Rating:
1.0

Truck door did not close properly. Pick up process took over an hour of my paid for time and was not efficient. Truck kept shifting out of gear and losing traction. Dolly I paid for was not in the truck so I could not complete my move. An absolutely awful experience. Will never use Uhaul again.

Courtney L. 
Rating:
4.0

The vehicle was older than I expected but it ran well and did the job. I was really impressed by the customer service, wouldn't hesitate to use them again. They were very kind.

Threasa H. 
Rating:
5.0

Truck was nice and clean. The people at the store where very nice and friendly. Will definitely rent from there again.

Maribel L. 
Rating:
4.0

I was charged $10 for a dolly witch price is $7

Daniel M. 
Rating:
1.0

I called and left a message the day I dropped it off because nobody was there my mattress and boxes with clothes in it got wet due to the rain coming in the U-Haul overnight and no call back and no apologies were given I didn't know that your U-Haul's we're not waterproof

justin michael R. 
Rating:
2.0

Back of the truck was dusty and dirty and the driver cabin was dirty and reeking of cigarettes it needed the whole cabin to be wiped and clean

Irene C. 
Rating:
3.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

Be punctual or be flexible. If you as a company are not punctual when delivering the product, they did not demand so much, eg it is 4 hours but it is delivered at 4:20, do not fine or charge the customer that extra. They have to be reciprocal, if you make me wait 2 hours after the agreed time to deliver the product when I go to return it, if it takes me 10 or 20 minutes, I do not think it is the right thing to charge me more, because those who failed first were you.

Melannie J. 
Rating:
3.0

Brakes on the truck need to be checked/maintenanced. Mentioned this to the clerk.

Dennis A. 
Rating:
5.0

Nice and was helpful

Mahdy E. 
Rating:
5.0

Nothing much everything was good thanks

Mahdy E. 
Rating:
3.0

The radio didn't work at all and the fan for vent/ac cut out occasionally. Other than that, Ok.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
1.0

We went to two different locations trying to get out truck. The first location did not have our truck so we called uhaul, they sent us to another location. Since we were already 30 minutes passed our pick up time and very frustrated- our mileage was dropped to .29 cent a mile. That location also did not have our truck. The people at the location were very rude and would not help us. I called usual again- for the fourth time at this point and they said “yeah they have your truck, go back in and try again” when I asked if the uhaul worker would talk to the people at the pickup location he said “no, but I will listen to what they say”. We finally got our truck but was an an hour and a half late- we had hired movers and had to pay them an additional $150 due to needing them another hour since uhaul made us late. I then saw that uhaul charged me for two trucks. I called the uhaul number where I was talking to one worker about my two charges- she then transferred me to the last pickup location which said they couldn't help me and hung up. I had to call uhaul again and was then on hold for 18 minutes. I hung up and called back again and they said it isn't a charge from them and that the credit card company should reimburse me for the $41 on 5-7 days and to call back if they don't. They were no help at all.

Taylor D. 
Rating:
1.0

After injuryomg my finger on the gate latch, the business owner was only concerned with me cleaning the blood off the cab!!! Was extremely rude to which I responded in kind!!!

Johnny A. 
Rating:
4.0

Truck was very clean; made sure I had the equipment I had asked for. Very good customer service - a nice group of guys!

Lori D. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN K. 
Rating:
4.0

The location was good. That wasn't my concern. My concern is how Uhaul sets up checking in and checking out a truck through the mobile service. It was so many questions and verifications needed, and then you can't continue if everything isn't done exactly correct.

Derek W. 
Rating:
1.0

Customer did not leave a comment.

Carlos C. 
Rating:
3.0

I got the truck with 1/4 tank of gas. Not sure how much gas I was going to use I filled it a bit past 1/2 tank. Turns out the truck was more fuel efficient than I thought. I returned the truck with 1/2 tank of gas. When I asked if I could get some type of credit for bringing it back with more gas than I left they said they can't credit me anything. They took no initiative to look into and fix the problem.

Ali K. 
Rating:
5.0

Customer did not leave a comment.

Pedro Celso M. 
Rating:
3.0

Clean the truck

Kyle K. 
Rating:
5.0

The owners was very helpful .

Jenny R. 
Rating:
4.0

The store is very crowded. A little difficult to do business when another business is dominant. I recommend wearing a mask!

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Eliyahu R. 
Rating:
4.0

Truck could have been cleaner. I did not remove mud from previous operator. Found trash In can and passenger door as well.

Robert C. 
Rating:
4.0

The truck was not clean and well maintained. It had over 165K miles and showed signs of excessive use. The employees at the pick-up site, however, were very friendly and easy to work with.

Mike P. 
Rating:
4.0

Customer did not leave a comment.

MAHMOUD H. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Everything was perfect! Owners were very nice and accommodating. Really great grocery/general store they have there as well! Not like a typical run of the mill supermarket. Lots of unique items. Be sure to leave yourself some time to check it out. Discovered them due to the fact that the "other" rental place didn't have anything available. I'm SO glad they didn't and we found Mount Everest instead. Will definitely be going back.

Charles V. 
Rating:
1.0

They put me in the wrong truck, the guy that was working didn't even pay attention to anything. He was rude I had to wait another 10-15 minutes because they had a truck blocking the uhaul trucks. It was an all and all bad experience with picking the truck up.

julie S. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

$154 for five hours worth of work is a little much. I'm hoping to call and get some money back.

matt R. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

DEGA G. 
Rating:
5.0

Customer did not leave a comment.

Marco R. 
Rating:
4.0

Customer did not leave a comment.

Abhishek A. 
Rating:
4.0

When we dropped off our truck, there was a bunch of garbage spread around the back side in a haphazard manner, which made parking the truck more challenging than it needed to be, as I had to manoeuvre around the garbage while fitting the truck in the parking space. I'd recommend trying to keep the garbage as neatly stacked as possible - maybe piled onto a single corner around the back - so that parking the UHaul trucks is easier. That being said, the ability to return the truck at 3 AM is invaluable, and I'm immensely grateful. Thank you so much for your time and help!

Verónica B. 
Rating:
1.0

Treated like a family

Man G. 
Rating:
4.0

Customer did not leave a comment.

LISA S. 
Rating:
1.0

The truck was disgusting it smelled horrible. The truck did not drive right the alignment was so messed up it was almost dangerous. It made a lot of noises.

Minh T. 
Rating:
2.0

Customer did not leave a comment.

Zanika H. 
Rating:
3.0

right side mirror would not stay in adjusted position. fuel filler cap missing otherwise experience was fine

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

erik T. 
Rating:
5.0

Customer did not leave a comment.

Zakaria N. 
Rating:
1.0

The no contact option that we chose was a huge waste of time and we ended up having to go into and make contact to get a key.

Shannon F. 
Rating:
3.0

Window on drivers side was left open about 5" and it rained the night before so the seat was soaked. We had trouble with the on-line check in and the process took 30 min. Not what we expected but vehicle was fine and worked out in the end.

Joseph S. 
Rating:
3.0

Truck was too dirty and smells

ERICA M. 
Rating:
5.0

Great service.

RAYMOND S. 
Rating:
3.0

Was charged extra mileage after a night drop off with no one present.

Mike B. 
Rating:
3.0

Language barrier, tight area and slow service.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
3.0

Price

Angel A. 
Rating:
3.0

Customer did not leave a comment.

Joy G. 
Rating:
1.0

Changed my location and time. Never called to confirm new time. Through my whole day off because of this change and not being aware of it. Had to call uhual 1800 number myself to even be aware of this change.

jon C. 
Rating:
2.0

they didn't even walk out and check the truck,.they told me the gas tank was full, it wasn't, I took pictures. and went inside and showed them, it wasn't.

DIOSDADO R. 
Rating:
1.0

Very unclear instructions to get key

Matthew S. 
Rating:
5.0

Very friendly and fast customer service

Samantha S. 
Rating:
4.0

The gentleman that assisted with the rental was very courteous and got me out the door with keys in hand in 5 minutes. The van was clean and worked just fine. I was very pleased with my experience here. Price and availability for me here. I had looked at two other vendors. Am happy I went with U-haul

Simon Z. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Marco L. 
Rating:
1.0

My truck was not ready for my pick up time. I was able to pick it up 2.5 hours late. The workers were very rude, and disorganized. There was another person who waited 2 hours for his truck and one canceled his reservation due to the truck not being ready and hired a mover to do the work the same day. Nothing was prepared for me, my furniture pads were brought out after I checked the truck and saw that they weren't in it even though i paid for them. Overall the location made me not want to use uhaul again for any reason. The fact that your company works with businesses like that shows that you aren't not paying enough attention to the customers.

Stephen A. 
Rating:
5.0

Nice and accommodating folk. Equipment was perfect.

Allen C. 
Rating:
5.0

Excellent experience!

Nick I. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
2.0

They were not helpful, told to drop keys in box, tried to complete self checkout.. more problems with app, asked fir help, she asked if used credit card to pay, told yes, she said okay and took keys.. that was it. No other comments or paperwork.was not friendly at all, like I bothered her.

TRACY H. 
Rating:
5.0

Very good experience even had hand sanitizer in rental vehicle.

Isaac V. 
Rating:
1.0

gas tank wasn't full upon pick up, it was between a half and a quarter tank. so i had to guess how much gas i had to put back in. i filled up and yet was still charged now i have to call and dispute the additional charge. i believe they do not fill the tank for this for this exact reason.

Shanna M. 
Rating:
2.0

Not sure if truck, keys, etc were cleaned and sanitized before use.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

DAMBER C. 
Rating:
5.0

Customer did not leave a comment.

Rojelio R. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Nothing

Ryan C. 
Rating:
2.0

This place was pretty disorganized, and could only take cash..had trouble with taking credit card payments ?! I am still not clear on the charges and feel pretty sure I got ripped off. Inside of truck/cargo area very dirty.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Allan E. 
Rating:
5.0

Friendly, reliable service as always!

Gracie B. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
4.0

I had paid for 6 blankets which I had not received. I was billed for these and have not received a refund.

Scott R. 
Rating:
3.0

It is frustrating that you renta truckfor 8 online and u select to pickup your key in the box. You get therkey isnot there and store closed until 9.30 am it mets up all my schedule day of moving.

Jose C. 
Rating:
5.0

Excellent

William G. 
Rating:
4.0

Most convenient location. I really appreciated having the size that I needed at the last-minute.

Sandra D. 
Rating:
2.0

Don't smoke in the uhaul.!!!! Supply the correct dolly!!!!! I will not return to this store, I will travel 5 miles further to a superior store!!!!!!!!!

James H. 
Rating:
4.0

The time it took to activate was almost 30 minutes which cut into our rental time which very upsetting. The customer care person who activated the account was slow to response. I was highly disappointed in using the truck share and my experience with U-Haul.

Brandon M. 
Rating:
2.0

Well first of all. I tried to confirm my reservation my with this location. I called twice, the third time, it was picked up just to put the phone on the counter to ignore me. Then the phone ranged busy. I do not appreciate this customer service. I request some type of discount

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Orlando S. 
Rating:
5.0

Customer did not leave a comment.

Holly K. 
Rating:
1.0

The truck was in horrible shape! It was filthy from a prior customer and the mechanical shape of the truck was so poor it was terrifying to drive. Thank goodness my move was a short trip because the truck would have NEVER made it! The check engine light was one, several other lights came up on the dash, and the brakes barely worked. I couldn't even refill the tank because we didn't think it would even make it back to the drop-off location. I addressed it with Everest, as not to give it to another customer, but I'm not sure if they even cared. I would not recommend this service to anyone.

Nikki F. 
Rating:
2.0

I have rented uhauls for years. I have always been very satisfied with the experience. Not so with this location. I will not rent from them again nor recommend them to others. I felt very disrespected by them and i felt like they were trying to scam me on everything.

Kathy W. 
Rating:
5.0

Everyone was amazing i would recommend to everyone.

Valerie S. 
Rating:
2.0

I included furniture pads with my reservation. When I got to the location I was informed that they were not on my order and therefore could not have them. I argued a little but decided that it was not worth the effort. When I dropped off the U-haul I asked if they could take the pads off of the bill and they said they would - when I later checked my receipt they had not taken the charge off. I won't be using this location again.

David M. 
No reviews have been submitted for this location.

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