Customer did not leave a comment.Jack R.
Customer Reviews for Mount Joy Motors Inc
(U-Haul Neighborhood Dealer)
Mount Joy, PA 17552
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 4/17/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STEPHEN S.
Overall a good experience. Using my cRichard M.
This UHaul station made it easy to pickup and get moving and made it pleasant and a bit fun too. Thank You, Mount Joy Motors in Mount Joy ,PA!kimberley H.
Thank you!!Deborah S.
I made a mistake trying to log my return via cellphone and they took care of it when they opened for the week.SAMUEL W.
Customer did not leave a comment.CEIL S.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.William K.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.Kyle H.
Did not social distance nir wear a mask. If I get covid I will knocked U Haul in the lawsuit. Besides putting a customer at risk his demeanor unprofessional and hurried.richard S.
Customer did not leave a comment.Paul P.
Did it after hours and he called me on Monday morning to follow up.David W.
Friendly helpful staff. Hassel free renting. Great location.Linda M.
Customer did not leave a comment.JAMIE E.
Customer did not leave a comment.Denise H.
Customer did not leave a comment.Edward F.
Customer did not leave a comment.dennis R.
You scheduling department needs a tremendous amount of work. My first rental I had to visit 3 dealers before I finally got a truck. This last rental your scheduling department kept switching my pickup location long before I needed the rental, stating there was no truck available at my location. A few days pass and I get another email switching my location again because there is no truck available at the new location they scheduled. Talking to your reps I got the same story stating there is no truck available and that's all they can do. I talked to the owner at Mt Joy motors and he said when he sees the reservation on his system he makes sure to gets a truck for that reservation. I finally talked to Charlene who for the first time was very helpful and put a note on my reservation that the Mt Joy location will have a truck for me and he did. As far as your $50 reservation guarantee goes, it doesn't mean a thing if you keep switching the pickup location.Stan B.
The owner was rude and lacked communication skills. Check out was uncomfortable due to this. Only reason I'd go back is because of convenient location.KATHY D.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.KURT S.
Pick-Up from local U-Haul Neighborhood Dealer. Attendant Jim was courteous and efficient - No hassles and no problems. Truck was clean and sanitized.THOMAS M.
Customer did not leave a comment.Gary E.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Christina D.
Always a positive experience renting a vehicle with UHaul. Almost anybody would usually be intimidated by driving a large truck but they're incredibly stress-free to handle. The ice-cold air conditioning and fantastic sound system make any moving situation enjoyable!Jonathan B.
no issue, clean truck-- good valueStan S.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.James M.
Customer did not leave a comment.John G.
Jim was wonderful. He opened 10 minutes early because he knew it was going to snow and got me in and out in no time. I really appreciated that. My only comment is that you sent the text link to return the truck when the site was closed the day it was supposed to be returned. We returned the truck the same day, not the next morning so I could not use the link to return. I had to call the 800 number to resolve this. Perhaps you should send the return link when the truck is picked up instead of on the day it is due back. That would have saved some phone calls. Thank you. Overall, a great experienceRobert F.
Customer did not leave a comment.William W.
They were fantastic about everything!!!!APRIL K.
Customer did not leave a comment.Tyler G.
I was a little disappointed this time, the previous weekend everything went fine with the 10 foot truck, this weekend we were supposed to have the 15 foot with lift and appliance dolly. The 15 foot was not there when we came for pick up, so had to use the available 10 foot. We had to make additional trips plus had an issue. With the refrigerator not fitting in. Very disappointingKaren C.
The registration/rental process was lengthy - 15 to 20 min. Also, the computerized system accepted my address but rented the item to "Cythia Smithfield" which is not my name.cythia S.
Staff was very helpful! I will be using them again in the future!Karen C.
I know we chose 24/7 pick up, and drop off, I only wish I had known that there was a representative at the location. The pick up would have gone much faster.John F.
The guy at the garage came out and moved a van to make space for me to back the 6x12 trailer up into. Once he moved the van he went back inside and did not even offer to stand by to watch as I attempted to back the trailer into a space between 2 other trucks--not something I do every day and not the easiest thing to do on his small lot that had multiple cars parked in front of me. Thankfully my girlfriend was there to watch as a I backed up. Then the guy came back out and just watched me as I attempted to unhitch the trailer and I needed lifting help. However, the guy suddenly became friendly when I went inside to get my receipt as he asked if my vehicle needed any service or an inspection. I've rented from Uhaul several times and never had a bad experience but I would never go to this location again. The lot is a mess with little room to maneuver a big truck or trailer and the customer service was TERRIBLE.Jonathan A.
Customer did not leave a comment.WILLIAM P.
Mount joy motors is great. 12/10Collin D.
Trailer was not 100% ready....top rear left marker light not working at all; left tail light needs replaced...works intermittently; tires were not round. However, trailer pulled straight & true.John K.
Closed Saturday at noon so did I not interact with a person. Tried using U-Haul app to check out but couldn't find my location.JAMES H.
renting for a short two hours should not be so high.Carole D.
Excellent service and professional managementMark L.
The key return was a little awkward since the key chain attachment was larger than the key return slot. Not a big deal but I had to detach it to drop the keys - maybe use smaller ones next time! I really appreciated the service there- super kind people! They understand that moving is stressful!Diane D.
Customer did not leave a comment.Les R.
What is the purpose of making a reservation, when you go to the pickup point and your truck has been given away before your scheduled pickup time??? Then to correct the situation you give me a truck that is 10 miles away from where I'm at, at the original pick up point.Anthony A.
Customer did not leave a comment.Ryan H.
Rental worked out perfect for us. We will rent another truck in late November to finish our move.Don P.
My story is long but to keep it short, I can not say enough good things about my experience last weekend in renting from you. First, we requested and picked up a 4x8 trailer which turned out to be too small for our needs. However, in called the main Uhaul number, everyone we spoke to went above and beyond in helping us get a small truck for our move.Richard K.
Customer did not leave a comment.Steven Q.
Customer did not leave a comment.Jason E.
Customer did not leave a comment.tim D.
U Haul Rep was Rude and seemed to be bothered that he had to take the resavation.KEVIN T.
Nothing needs improved at the Mount Joy Motors location. They are courteous and go above and beyond to answer all your questions and make your U-Haul experience a great one!Charles F.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.JIM W.
This place was the best. They went above and beyond when we needed a different hitch and adapter for lights. Great service!SUSAN B.
Customer did not leave a comment.ROGER S.
Customer did not leave a comment.Tony B.
Customer did not leave a comment.SHAUN B.
Customer did not leave a comment.kenneth L.
Nothing good placeCARL E.
Customer did not leave a comment.Sarah F.
When we picked up our contract was for drop off at Mountain Top. We specifically asked if it is going to be a problem. They said no. The contract states drop off is Mountain Top. We arrived at Mountain Top and was told he would not accept it due to no room for it. That we had to return to Wilkes barre. This is the second time we had used uhaul that there has been a issue. The last time it was over a two hour return problem. The person at Wilkes barre was very nice. Our son is moving and was planning on a large truck. I believe we will be looking elswehere.lloyd E.
Great customer serviceGerard H.
Excellent service by provider including making reservation, truck pick-up, and condition & cleanliness of truckRob F.
Customer did not leave a comment.JERRY H.
Customer did not leave a comment.Corey Q.
que el sitio sea mas alumbrado para la entrega de noche ya que es muy oscuro y no hay visivilidad en el ParkingFrancis M.
The gentleman that helped us was very nice and helpful.Sandra C.
Customer did not leave a comment.Alphonse M.
Not a thing, this was a perfect experience - Thank You!Rick H.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.mark L.
Customer did not leave a comment.KIM W.
Customer did not leave a comment.Marlin D.
Customer did not leave a comment.RUTH G.
Location was conjested. Not enough room for the business.Dennis T.
Customer did not leave a comment.LAUREN E.
Easy to rent. Very friendly and knowledgeable customer service. Went to the one in mount joy pa. Second time we used it here. Great service! ThanksPaulette G.
Customer did not leave a comment.DEBORAH S.
Gentleman who assisted pick-up was very goodP. Michael C.
Customer did not leave a comment.GLENN C.
Your agent Joe I. was very pleasant and helpful to deal with. He is a great asset!sam W.
Customer did not leave a comment.KEVIN F.
Not a full service place. Cannot buy boxes there.DAVE S.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.TRACY F.
Great Customer service. Thank you Joe!LINDA S.
Nothing, great service!!MARTIN S.
Great service, Joe was very helpful and informative. Unit was in tip top shape. Easy pick up and return.BRENT W.