Customer Reviews for Mountain Top Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mountain Top Storage

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Daniel R. on

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DO NOT PAY IN CASH!!!!!!you will not get your deposit back .equipment was defective and U-Haul denies any liability so I loose my $100 deposit there is no way my son in law drove 286 miles when in fact he drove only 184 miles total.we were allowed 212 miles.the trucks are supposed to be fueled upon pick up,our truck wasn’t,it had 7/16 of a tank.thats what we returned the truck but was charged for gas.we are fighting this but so far it’s a loosing battle SO CONSUMERS BEWARE!!!!

Chace L. on

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Felechia M. on

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THOMAS R. on

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They were all about making the rental experience a positive one.

James R. on

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Jesus L. on

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The lady up front super nice

David P. on

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Excellent service, courteous people!

Scott P. on

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David M. on

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mark P. on

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Very friendly

Cassidy M. on

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NEIL V. on

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john B. on

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Kirk W. on

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The lady over charged me and made an number of mistakes at locating an drop off location .The lady said I had to take an four day package but only needed the truck for one day .

Pinder F. on

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Everything was great except that the air conditioning did not work, it was just blowing the air from the outside.

john J. on

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Locations were both very good. The vehicle road very rough which may for a very long 3-1/2 hour drive

Keith M. on

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Ron B. on

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kimberly D. on

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They were very friendly & helpful at this location.

Shawn F. on

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Second time using this location. Lady at the counter was nice and courteous. Had no issues here either time. Couldnt ask for anything more.

Emily P. on

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very nice facility. Parking is a little tricky when needing to get a truck or trailer in and out.

brice l. on

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Everything went smooth from start to finish. I only needed the unit for 1 month. They had no problem with a short contract. Thanks i will be using your service next year as well.

JOHN H. on

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I rate this as average because of the moisture that the unit held. If you rent in Gruetli Laager take out insurance. Our unit was wet inside most of the time. Overall staff was allways nice.

Arlene K. B. on

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Truck interior floor was dirty with dried mud and grass as was the back.Loose change in cup holders. Attendant on duty very apologetic and immediately noted in journal for manager.

Candace P. on

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tracie B. on

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Pete B. on

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They never gave me a receipt when I dropped off

Mark M. on

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HEATH W. on

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Loiette T. on

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Edward V. on

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Nothing, I was dropping off my rental, I walked in and the sweet young lady took the keys and paperwork and, said that's it. Great service

Wesley C. on

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The office staff ware very friendly and engaging. The location is very easy to get to and they hooked the trailer up for me. This is one of the better U-Haul locations I’ve done business with.

cheryl O. on

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Andrea V. on

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Richard M. on

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michelle F. on

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Robert M. on

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David B. on

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JAMES P. on

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DALE S. on

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Check in was very easy and the agent was very polite. Unit will work, but has a crack in the floor, the exterior could use a clean up. Inside was swept clean.

Scott P. on

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Jared D. on

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The trailer I reserved was not available. The previous renter had not returned it and this was roughly an hour after my pick up time was scheduled for. I ended up having to rent a smaller 5x8 trailer instead of the 6x12 unit. Instead of one 3 hour round trip to move everything I had to make two trips just to pick up two pieces of furniture the second trip. This cost me twice the amount in fuel and the better part of a day instead of just half a day. When I opened the trailer there were several beetles scurrying around the trailer as well.

Michael C. on

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jean T. on

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Jessica M. on

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I felt like the rental fee was extremely high. $201 and even though we were offered the vehicle for a Max of 2 days we turned it in before 24 hours was up. Would be nice to have a cheaper fare for 1 day users. The lady at our location was extremely nice and even gave us a small discount.

Celeste R. on

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We checked our truck in after hours using the online check in. It was easy, fast and actually kind of fun!

RON H. on

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KRYSTINA C. on

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pete M. on

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Brian G. on

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Great and friendly service. Renting and returning was very easy.

CHAD T. on

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Asked for a 10x15 storage unit, was given a 10x10 unit. Weird.

Donald A. on

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Tammy T. on

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CHAD T. on

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Free coffee.

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Large selection, good prices, great service, friendly staff

MICHAEL R. on

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I used the equipment and returned it on time. I was charged an additional $32.00 for late fees. The people at the Monteagle location was very helpful and contacted dispatch about the additional fees, and to my knowledge those fees were never addressed by U-Haul.

NORINE T. on

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Expedient and efficent.

Michelle W. on

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Super customer service from the ypung woman working on 1/4/2018...I will use this location always and refer my friends there as well. Ty Michelle Wostal

diedria B. on

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Doris M. on

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Melissa D. on

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I will never use U-Haul again. My reasoning only had a small amount to do with this location.

Angie W. on

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Only complaint is the expense. Mileage cost is entirely too high.

Bryan M. on

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Cheri T. on

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STEVE H. on

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john S. on

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MURRAY M. on

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Great Service

Augustine H. on

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ALLEN J. on

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Arlene K. B. on

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Couldn't find key to truck. Looked in several trucks to find and each truck was very dirty (one had a lot of mud in the cab) Owner left new girl (2nd day) alone on a Sat. She tried her very best and did what she could to make pickup easy but she had difficulty. If it hadnt been for her I would have left! Brought truck back at 1:07 (after 1pm drop off time) place was locked up and everyone gone! Also origional invoice from Uhaul was very confusing not only to me but to the pick up location as the origional was for Mountain Storage and this was Mountain Top storage. Thank goodness this girl was able to figure it out. I felt for her but she did well under pressure.

Adwina C. on

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AMANDA M. on

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thomas B. on

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Fred B. on

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CHERI T. on

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I had originally scheduled equipment rental from Sewanee Mountain Storage for 0800 pickup. My daughter and I arrived at 0820, to find a lone young man in the store, talking on his cell phone. He looked at us and said, "I'll be back in a minute." and then walked out the door, still talking on his cell phone. Twenty minutes later, he was still out in the parking lot, talking on his cell phone, ignoring us. We elected to leave and go to Monteagle. Another young man at the store in Monteagle was outside working, and immediately stopped what he was doing and came and opened the door for us and took care of our every need. What a difference between the two stores. Our business will go to Monteagle, and we won't recommend Sewanee to anyone. Thank you Monteagle guy!

DEVON T. on

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george E. on

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Christopher F. on

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SUSAN B. on

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James B. on

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Susan B. on

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All went fine!

William H. on

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Great customer service and easy drop off. I was met in the parking lot and less than a minute later I was done.

Daniel C. on

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Again, service was excellent and enjoy the staff especially.

Rachel R. on

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Jonatan K. on

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James Y. on

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Daniel P. on

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William W. on

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Robert H. on

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Clean the inside glass on the windshield and fix the driver's side mirror. It constantly moved around and needed to be adjusted every haft hour on a 14 hour drive. Otherwise, the truck was in good shape and clean

Thomas R P. on

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Jim H. on

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Ordered a 10' truck at $29. Had to take a taxi ($30) to another location and had to rent a 15' truck for $109. Will never use or recommend UHaul again. Have used them for 20 years, dozens of times. Never again

Tom B. on

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Devin was great! Made sure the truck was ready And even came in a little early to help us meet our schedule.

ROY R. on

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Lower the price. it went form 19 to 32 to 40 something

David T. on

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Christopher C. on

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Location was easy to find, but didn't look well kept...kind of sketchy. Used the Dropbox.

Brian V. on

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Great staff on site.

Chip M. on

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No line, quick in and out both in getting and in turning back in. Well done!!

bobbie R. on

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The vehicle was not well maintained and it leaked water all into the truck. A lot of our things received water damage for which I was told to bad we are not responsible for items you place in the truck. I will never use uhaul again!

Carlton C. on

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