Customer Reviews for Move It Self Storage Killeen
(U-Haul Neighborhood Dealer)

197 reviews

3601 W Stan Schlueter Loop   Killeen, TX 76549

(254) 554-8545

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 1:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(254) 554-8545

3601 W Stan Schlueter Loop
Killeen, TX 76549

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 1:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

BETTY T. 
Rating:
5.0

Customer did not leave a comment.

CHER N. 
Rating:
2.0

Read reservation throughly to ensure all requested equipment is available.

Feather A. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA D. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO Z. 
Rating:
4.0

No improvements. The clerk was great!

DYMOND P. 
Rating:
4.0

Make it easier to file claims on third party movers who damage property.

Kendra T. 
Rating:
5.0

Ya'll did a phenomenal Job

JARVIS E. 
Rating:
4.0

Customer did not leave a comment.

WARNER J. 
Rating:
5.0

Continue doing above and beyond for customers. Thank you

KENDALL B. 
Rating:
4.0

Customer did not leave a comment.

FALIN B. 
Rating:
5.0

Phenomenal job

JARVIS E. 
Rating:
5.0

Awesome service!

JOSUE M. 
Rating:
5.0

Great experience

CHRISTOPHER B. 
Rating:
5.0

Great, friendly and timely service!

Erick M. 
Rating:
3.0

Did not have a lot of equipment

CAMERON C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

SOLEDAD CORDERO W. 
Rating:
5.0

It's was great .. great customer service.. the front desk was perfect great communication skills.. great respect and understanding

JUNIOR R. 
Rating:
5.0

I reserved some furniture pads this location didn't have them. I wished they called me first to let me know they didn't have any before I got there so I could have ordered some at a different location.

ANNE CATHRYNE D. 
Rating:
5.0

Outstanding service, Gary is very helpful and show interest on what you need. I recommend this location 500%

LORNA V. 
Rating:
5.0

Customer did not leave a comment.

CODY D. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN R. 
Rating:
5.0

The gentle that help us was very helpful and great customer service Gary was the real mvp

Feady K. 
Rating:
5.0

The manager, Gary Visher, went out of his way to make this experience perfect.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

Melvin A. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN ERWIN Y. 
Rating:
5.0

Called and was able to get a rental within 10 minutes. Customer service was amazing and was in and out in 5 minutes.

Gregory B. 
Rating:
5.0

No wait time for pickup or drop off. Gentlemen was very courteous.

Tonya W. 
Rating:
5.0

allow cash payments for minor rentals (i.e. dolly rentals)

VICTOR M. 
Rating:
2.0

Answer the phone and updates. I had representatives keep me on hold for over an hour and put the phone on mute. I said “hello” over 5 times before anyone returned to the phone. Because it had been over an hour hold the rep decided that she could no longer assist me and rushed off the phone. Nobody could tell me why my reservation was not showing up on my account which in turn made it more difficult for me to return the truck. I also waited for the rep to verify my account and after verification was completed no one notified me or sent a message. I was told i had to contact the location in the morning in order to complete my order. Worst experience for 1 hour of use on this uhaul. It took more time to wait on hold then it did to use the actual truck.

Latasha K. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

Mignonette W. 
Rating:
5.0

Customer did not leave a comment.

Stella T. 
Rating:
3.0

Customer did not leave a comment.

KATHRIN O. 
Rating:
5.0

Cleaner trucks with air freshener

LARISA D. 
Rating:
4.0

The 15-footer is leaking is several places: The two front corners, and at least one place in the middle of the roof. That will not matter to most who will be moving in good weather. I realize that Uhaul provides a disclaimer. Just be aware and plan for it. Otherwise, the staff at the place was excellent, and yes, i recommend it regardless of the leak story.

JEAN-FRANCOIS V. 
Rating:
5.0

Nothing, customer service is A1 quality!

VINCENT B. 
Rating:
5.0

Please congratulate the attendant who helped me (I am sorry, I forgot his name). Very personable. Had me in and out in no time. Great job.

Jean V. 
Rating:
5.0

The gentleman that checked us out was so helpful and kind.

ALISA B. 
Rating:
2.0

I've used uhaul for 19 years and the condition of the vehicles has gotten abysmal. There is no standard for the cleanliness of the cabs anymore. Especially in a COVID environment, there should be greater care taken. I can't blame uhaul corporate for the hiring procedures of someone who keeps uhaul vehicles locally, but the woman I rented from yesterday was out of control unprofessional. For the prices uhaul charges, I expect a hell of a lot more effort. Disappointing.

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

Samara K. 
Rating:
4.0

Customer did not leave a comment.

LATANDRIA A. 
Rating:
5.0

The staff there was very awesome I will use them again if I have to I would not go anywhere else as long as I am in the area thank you for your service very much appreciate it may God bless

CHERMORNE EARL C. 
Rating:
5.0

Customer did not leave a comment.

Lanetta W. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA K. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

The professionalism of Move it Self storage is unmatched! Great customer service, extremely courteous, and helpful.

Marlin C. 
Rating:
4.0

Customer did not leave a comment.

TRISHELL G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

Customer did not leave a comment.

RAY B. 
Rating:
5.0

Customer did not leave a comment.

casandra H. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Estelle B. 
Rating:
1.0

She stereotyped me assuming I would attack her, she gave us a dirty truck with a low gas fuel. I called her and told her that she gave us a horrible truck and she said we would not be charged.. and later I was charged and disrespected by her

Julius M. 
Rating:
5.0

Very Friendly and warming. Positive experience

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
5.0

Customer service rep was nice. Check out /check in process was easy

Wanda J. 
Rating:
3.0

Customer did not leave a comment.

mary B. 
Rating:
5.0

Customer did not leave a comment.

Pam J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Veronica B. 
Rating:
5.0

Customer did not leave a comment.

PERRY R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

JOHN RANDY W. 
Rating:
1.0

Be open during business hours. Remove the previous rentals belonging from the seating area of the vehicle, and do inspections with the customers present. Also, hire professional managers who are capable of communicating with customers. The current woman is overwhelmed, dishonest, and unable To manage her work load.

Lovey B. 
Rating:
5.0

In and out... Thanks

Oscar R. 
Rating:
1.0

Work on you logistics team and customer service. I made a reservation a week ago. You called and I confirmed it. The day before my truck pick up day you changed locations for pick up. So I went there. Guess what?? The truck wasn't available. So you ask me to go to another facility after the Storage facility manager talked to you district manager to find a truck for me. I was dropped off!!!!!!! My ride left to go to work. So the storage unit manager “which isn't UHAUL had to give me a ride to a facility across town. A stranger had to give me a ride. I was on hold for 25 minutes trying to reach a representative to ask for some sort of competition for the hour and half delay. Your company brushed me off. Screw you . Change your name to USUCK ! It's more fitting.

Michael W. 
Rating:
5.0

No improvements necessary. The staff was very professional and friendly.

SANTANNIA G. 
Rating:
5.0

Great experience no extra charges.very nice truck and great mileage .

John B. 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
1.0

Not charge me for days I didn't have the uhaul for and the agent that works there not answering the phone

La'Chone H. 
Rating:
5.0

Great service and easy to work with in difficult situations.

daxton D. 
Rating:
5.0

Customer did not leave a comment.

DROMICO W. 
Rating:
2.0

During my move on Thursday, 30 July, I attempted to contact U-Haul customer service to explain to them I would be running about an hour late for my drop-off; this was to not avail. I was later contacted by an associate at my pick up location - asking if I was on my way with the trucks I informed her of the aforementioned situation and apologized, telling her I would be happy to pay any fees I have incurred due to this inconvenience. Upon return to the store, I completed the mobile drop off procedure. I then realized I did not have my mask to safely enter the store and drop off the vehicle key. I decided it was most appropriate to use the key drop-box, which slid the key into the door. As I began walking away, the employee who had called me earlier rusher to the door (while assisting other customers) and began to raise her voice in an unprofessional manner, exclaiming “MR. ....!! I've got you! Oh, don't worry I have got you!!!!!”, I can only assume to insinuate that there would be further consequences for my actions. This situation, which added stress to an already stressful part of life, has left a bad mark on the U-Haul brand for us and we will be looking at other moving services in the future and will advise family and friends to do the same.

Derin B. 
Rating:
3.0

Customer did not leave a comment.

Sherry D. 
Rating:
5.0

Customer did not leave a comment.

Jamette L. 
Rating:
1.0

If I could rate the service here in the negatives I would. I get to the location to pick up my rental truck and my dollie is not present and no rep was present. Come to find out after I turned in my truck they didn't have dollies on site. This would be nice to know if you request something and they don't have it to inform your customers.

Billy F. 
Rating:
4.0

Nobody could help us. And nobody could figure out why we were being charged. And even said we shouldn't be charged because we returned the vehicle same day in the same condition.

Michael B. 
Rating:
3.0

The check-in process was a bit of a hassle. We already uploaded the required documents, to include copies of our drivers license online, but the app still asked for them. The process had a lot of redundant steps that could have been streamlined together with the website to ensure a smoother check-in process.

Nathaniel M. 
Rating:
4.0

Customer did not leave a comment.

TANNEN T. 
Rating:
5.0

Customer did not leave a comment.

Willie J. 
Rating:
5.0

Customer did not leave a comment.

Laquita B. 
Rating:
5.0

Nothing!?? great customer service and the manager Meeka was great!

Willy J. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
1.0

The lady (Mika) at the front was good, Just a few minors, Wanted a smaller truck but "it wasnt available" no problem, went for the next size instead. The truck rented was wet and dirty inside when i got it, no big deal I swiped it. But then got extra fee for it because it wasnt swiped, ??? The lady just gave me the keys and you are good to go without inspecting with us. Kind of strange but no biggie, but then some additional fees were charged for "same reason". Gas fuel was put in the truck but still charged because "it wasnt were it was supposed to be. Overall, customer service was good, but if will charge additional fees they need to make sure that everything is handed to you the way they want to receive it. Make sure you open and inspect EVERYTHING before leaving the location! Otherwise you will be overcharged for something that wasnt right to begin with!

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Brianna R. 
Rating:
4.0

Customer did not leave a comment.

Rosalind S. 
Rating:
5.0

All good

Roy K. 
Rating:
1.0

Personnel was not friendly at all. Just ready to get out of there.

ricky C. 
Rating:
5.0

Great customer service

Rosa V. 
Rating:
2.0

The location was fine minus having my first truck blocked in where I couldn't get it out. U-Haul in general was terrible

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Yauhen H. 
Rating:
1.0

First of all I returned the uhaul after sweeping and washing the back of uhaul. Then put a pad lock on door so no one would steal the dolley. The female morning shift attendant say she found a piece of wood in truck and proceed to charge me a cleaning fee for a lil wood chip she say. By the time I got there the place was close. I have never had someone charge without conferring with me first. Especially when I and 4 others insured the back of that truck was clean

Curtis R. 
Rating:
5.0

The guy that rented me the uhaul was very professional and friendly. He has great customer service. But upon returning the uhaul truck customer service was unfriendly

Kenestta J. 
Rating:
5.0

The u-haul online portal was terrible. The pictures that were sent to me was not the truck that I was renting. The rental truck pictures looked brand new. Wanted to make sure that any damaged area on that truck was documented by taking pictures but apparently there's a limit on how many pictures can be uploaded. Also, it wasn't a half of tank like the portal stated. Then it timed out and said my session had expired. If this portal is your new way of checking out rentals then it needs more work.

Rolanda S. 
Rating:
5.0

Customer did not leave a comment.

Bryce T. 
No reviews have been submitted for this location.

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