Customer Reviews for Move It Self Storage La Feria
(U-Haul Neighborhood Dealer)

93 reviews

3401 W Expressway 83   La Feria, TX 78559

(956) 797-6097

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 797-6097

3401 W Expressway 83
La Feria, TX 78559

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

JESUS V. 
Rating:
5.0

Great location.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
5.0

Nothing.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Rene G. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
3.0

No drop off box for key. Dropped off vehicle Sunday but had to go back on my own time Monday to drop off key.

Roberto C. 
Rating:
5.0

Very professional and helpful customer service at this location, truck nicely clean. I highly recommend it

REBECCA Z. 
Rating:
5.0

I always prefer this location when renting a U-Haul. The Staff is always welcoming and helpful, the truck rental is always nice and clean. I would definitely recommend this location to family and friends. Thank you

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Nothing customer service was excellent.

Carlos P. 
Rating:
3.0

Customer did not leave a comment.

Adrian N. 
Rating:
5.0

The man at the front desk made this experience for me so easy and smooth and I greatly appreciate him for that very kind helpful and friendly service thank u so much if I could give you 20 starts I would I love this place will definitely come back if I ever need service thank you

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

The man in the front dest was very very very helpful and soooo nice and Polite he made my experience very easy for me and excellent Customer service If I could give them 20 stars I would definitely

Justin C. 
Rating:
5.0

Great customers service! U-Haul are very clean.

Lyza S. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
3.0

Lot is tiny.. the person behind the counter was not very clear when explaining things he made it sound like we were to unhook it ourselves with no trailer stand.. but he eventually came out with trailer stand.....

Kirby E. 
Rating:
5.0

The U-Haul manager was cordial, accommodating, and professional in appearance and in his work ethic! Would that more people in today's business world could be as well-trained as this gentleman.

Charley K. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Amazing customer service! Definitely will be back

Tyler M. 
Rating:
5.0

No recommendations. Raul was great.

Candice H. 
Rating:
4.0

Rental Vehicle - both side mirrors were NOT ADJUSTABLE and I CONSISDER THAT TO BE A VERY SERIOUS SAFETY HAZZARD!!!!!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Ruben V. 
Rating:
5.0

Rep was very professional answered all questions and concerns. Explained whole process.

Sonia G. 
Rating:
5.0

Nothing at all

Rita C. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
1.0

This company lied and said that the fuel was not replaced when We put the fuel in the truck the day we returned it.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

andrew C. 
Rating:
5.0

Make sure your product is up to safety standards and clean. Rivets that secure walls to trailer floor were missing, loose rivets that hold door in place, hole in front of trailer plugged with a piece of tin foil, rusty not lubicated latching mechanism, overhead door not lubricated, unit was not swept out. General poorly maintained units. Sad that a company like yours would not maintain their units that they take good money for rentals.

Michael K. 
Rating:
5.0

Our original Drop off that was supposed to be open until 3pm and showed 24 hour access was not there at 1:30 and the gate was locked and there was no access. We took the truck to Move It Self Storage and couldn't have asked for more from them.

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

Celestino M. 
Rating:
5.0

Customer did not leave a comment.

Kennneth S. 
Rating:
3.0

As above, my drop off location on my paper contract stated a different location than the U-Haul computer.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Great customer service, was very professional. Thank you! We would use this location again.

Roderic W. 
Rating:
5.0

Overall the equipment was good. The ratchet tie downs needed lubrication and were a bit difficult to use due to lack of lube. The electrical connection should be a 7 pin connect to keep up with modern vehicle connections.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Francisco S. 
Rating:
5.0

Customer did not leave a comment.

rene C. 
Rating:
5.0

We hooked up the uhaul and took it to our residence and noticed a big bubble on the tire. We called the dealer and took it back and got another trailer. The gentleman at dealership was quite helpful. Glad we didn't take off on the long trip with a bad tire.

Donald S. 
Rating:
5.0

We rented a small covered trailer to keep our goods dry. We ran in some heavy rain for about an hour and lighter rain for an additional 3 hrs. When we stopped for the night to take out over night bags the bags were wet When unloading other boxes to the front of the trailer were also wet.

Don J. 
Rating:
5.0

Customer severide was great. Everything went smoothly.

Oscar G. 
Rating:
3.0

Customer did not leave a comment.

mary C. 
Rating:
5.0

Very nice location, and great U-Haul employees to deal with. Everything was super nice. Thanks so much.

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Orlando C. 
Rating:
5.0

Customer did not leave a comment.

Selestino S. 
Rating:
4.0

Initial on-line reservation's pickup location was non-functioning. Although I did get a call from UHaul for a new location, location was not prepared. It took an hour to create a correct contract. Manager was pleasant and apologetic. Take-aways: Clean up the non-participants from your website. Need a more effective way to transfer contracts to alternate pick-up locations.

ERIC K. 
Rating:
5.0

This was not the dropoff in the contract but the employee said he would take the trailer back. The original dropoff place was either a wrong address or they'd gone out of business, so we went back to this place.

Richard M. 
Rating:
5.0

Satisfied customer here! The rental process went great. The equipment I rented worked great to. Highly recommend. Great customer service ! thanks

AGUSTIN G. 
Rating:
5.0

A ramp would be helpful in the 10 ft truck.

Ellen B. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
3.0

Customer did not leave a comment.

Joaquin G. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

To always have a telephone direct number available to the customer to speak to an agent that works at the actual Move It Self Storage. I had an emergency that happened and I needed to speak to an agent directly to Move It but would direct my call to a call center. The call center would send a message to the agent that would give me a call back but never returned a call back. Never was able to communicate!

SILVESTRE H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Easier turn around

Richard P. 
Rating:
5.0

Excellent customer service!

NEFTALI N. 
Rating:
4.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Were prompt and courteous and got back with me regarding my uhaul rental

David P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Very Pleasant, professional and helpful

Jack P. 
Rating:
4.0

Customer did not leave a comment.

rafael T. 
Rating:
5.0

Always nice. Easy process, nice folks, and very pleasant atmosphere. The people here are just plain nice and easy to work with.

Sandor M. 
Rating:
5.0

Luis was very nice, patient, and helpful, very nice place to do business.

Rigo M. 
Rating:
5.0

Nothing, the sales clerk was awesome, he answered my questions with knowledge and experience. The place was nice and clean. If I need another uhaul rental in that area, will definitely be there. Thank You..

Domingo A. 
Rating:
3.0

Customer did not leave a comment.

reynoldo M. 
Rating:
3.0

None

Richard P. 
Rating:
5.0

made my arrangements online and for some reason info was sent to another location. The person who helped us solved our problem and was very helpful.

Rudy R. 
Rating:
5.0

Experience great

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

ROSIE M. 
Rating:
4.0

Customer did not leave a comment.

Gordon T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Very customer friendly place. Very professional. The rental was perfect for what we needed, and was in great condition upon pickup. The return was quick and easy. Would definitely recommend, and would definitely use again. Thanks!

Claire F. 
Rating:
5.0

Customer did not leave a comment.

TONY F. 
Rating:
5.0

Customer did not leave a comment.

ROSE R. 
Rating:
4.0

everything seems to be running in good order.

CARLOS F. 
Rating:
5.0

Overall experience was great facility was clean and personal were friendly keep up the good the good business.

freddy O. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Fernando and Felix were awesome! So nice and helpful and got to take advantage of a great special on a rental. Clean office and easy to move around the property! Thanks!!

CINDY E. 
Rating:
5.0

Fast and easy check in, professional and helpful staff at the drop off. I would definitely use this location again.

Neal D. 
Rating:
4.0

Fairly new place for U-Haul and some slight delays, but overall it went OK. Salesmen were friendly and helpful.

Richard W. 
Rating:
5.0

Great trip, everything went very well. NO problems with the Trailer. And yes I would rent from U-Haul again. Thank You

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

FRANKCISCO G. 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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