Customer Reviews for Move It Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage LLC

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james B. on

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No improvements necessary. The service was exceptional, professional, and beyond excellent! When the time arrives, I shall return!

Nicholas J. on

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Customer did not leave a comment.

Beverly G. on

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No problem at all, thank you so much.

London J. on

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Arveen V. on

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Kimberly P. on

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The online pickup process was a bit cumbersome because I have used this method before, but it was a little easier.

Antoinette L. on

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Hire me as an employee

yolanda E. on

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This is the best experience I've had with any U-Haul location ever!! I had reserved a truck at another location the same day and had awful customer service and left w/out my truck. But as soon as i walked into this location i was received with a smile Ms. Angela and Jarrod were absolutely GREAT! Not only was I able to get my truck, I was able to get storage to store my belongings there too and all for such a reasonable affordable price!! As far as I'm concerned y'all are doing awesome, now! Keep it up guys!!

Stacey W. on

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Been trying to get in contact with someone about my bill for over a week. No reply email/phone call nothing.

William R. on

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The manager in charge was very pleasant and I was greeted with a smile and she continued to smile as we were completing the transaction.

Michelle B. on

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Your truck was in great condition, did the job we needed it to and your representative, Jarrod Bullard, at move-it storage provided excellent customer service. He was super friendly and personable. Great experience

Antoinette R. on

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angie W. on

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The gas hand situation is difficult to explain. It seems if the gas hand is rid up. It just seems like is cheating on miles.

Hosea J. on

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Md Abdul Q. on

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shantivia B. on

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REGINALD H. on

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Don’t fix what isn’t broken

angie J. on

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Great customer service, I was in and out.????????

William H. on

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Quick and convenient with very pleasant personnel.

Pamela S. on

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Dominique J. on

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Kasandra H. on

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Thank you and if possible can covers be thrown on top in case water or something was to occur people personnel property want get damaged that's all...

shonda R. on

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the key was hard to turn to crank the truck. there was no ramp on the truck to load the washer and dryer. no one told me . and the truck was 116.00. i will never use U-haul again.

Trey B. on

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I declined the insurance for the trailer I rented. I was charged $226 and some change as agreed upon. I noticed days later I received a $34 (and some change) charge on my credit card on top of the $226. I asked what it was for at the drop off location (Knoxville). They didn't know but assumed in was the insurance. So I called the Memphis location, was put on hold twice and then the lady took my number. She said she would call me back and I haven't heard from them since. This is very frustrating for my first U-Haul experience.

Courtney G. on

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This was the worst service I have ever experienced! I had a truck pick up scheduled for 2pm. There were no workers at the store and they didn't arrive until 2:50pm, a lunch sign was set out that they were arriving back from lunch at 1pm. I did not receive one apology for them being late and not being there for my pick-up at 2pm. She said they were both managers and I don't think she handled the situation well if she was being a manager. Worst service I have ever received!!

Bill M. on

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When I returned the truck on Saturday afternoon, I locked my phone in the truck. I left a note at the door. I don't know the employee's name, but he called me on Easter Sunday saying he'd locked it in the outdoor vault. I didn't expect to get it back until Monday. Thank you.

Venson H. on

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Hannah B. on

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The whole staff was friendly, but the man with the beard really stood out. If there was an award for Most Knowledgeable U-haul Rep, this man would be most deserving. His passion for moving trucks and towing trailers is unparalleled. It is clear that this man lives and breathes by the U-haul creed. The man with the beard truly inspired me with his dedication and commitment to the U-haul name. When I think of who I want processing my future U-haul contracts, it's this man. If I ever have another U-haul Rep attempt to help me, I will end them.

Brittany E. on

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I would highly recommend and use there services again!

Jermy H. on

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Koba L. on

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Fast n great customer service

tim N. on

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Claire M. on

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Ms. Vee was awesome! She made our experience much better than it normally would have been.