Excellent service, well trained employees, will recommend this location ThanksHector G.
Customer Reviews for Move It Self Storage Pearland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christian H.
Attendant was very helpful and friendly. i suggest to remind customers who book a truck more than 1 week in advance, to call back 2-3 days before pick up to ensure UHAUL reserved the truck. I booked mine in advance and received a confirmation email, but day before my pick up, i was told my name did not appear and my truck was rented out from under me. i had to wait an extra hour before getting truck on the road. doesn't sound like a long wait, but it delayed the day's overall schedule to arrive at destination in another city.TYRA L.
Great experience. Friendly, helpful staff. Great customer service!!Charles C.
Keep doing what you do. Thankslincoln S.
Customer did not leave a comment.Patric P.
The young lady that handled this rental was a ray of sunshine on a cloudy day.Philip Z.
Amazing service! We are very happy with the experience, location and price. Thank you!Joy B.
Overall process was really good. Only struggle I had was online check in system kept non-responding so I had to refresh many times. It was also annoying to have to enter in another person for UHaul to contact while I was trying to check in on my phone. Truck, instructions, everything else was very positive. Recommending to my son in law when he moves in JuneRick P.
Customer did not leave a comment.Tacharra L.
Customer did not leave a comment.Joshua T.
Mr Cortez is an excellent person to deal with. Very pleasant and professional. He made truck rental very easy.Timothy H.
Customer did not leave a comment.Armando M.
Terrible service treated poorly will never rent or recommend againStevie R.
We truly enjoyed and appreciated the professionalism and the accuracy and the support that the owner of the establishment gave. Additionally the office area and the lot was clean and seem to be newly remodeled and smelt very friendly and welcoming.cassandra W.
Bigger parking lotVincent P.
Customer did not leave a comment.Alexander C.
Customer did not leave a comment.MICHEL W.
The location was not open when we dropped off our rental.Arjan L.
Parking was terrible for return of a big UHaul truck.Renee B.
Customer did not leave a comment.George J.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Richard W.
My original reservation #20940621 had been deleted for some reason. When I arrived at original pick up reservation location, Tri M Storage 2, 4500 Mustang Rd, Alvin, TX 77511, the person at the desk could not find my reservation number. The person then made a second reservation to pick up the size truck I needed from the Pearland location.Jeffrey G.
Customer did not leave a comment.David P.
Customer did not leave a comment.Shelby B.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.John C.
The manager was very nice, pleasant, and well informed on what i needed for my move.Earl W.
Customer did not leave a comment.Valentyna M.
Make sure there is a dolly inside each Uhaul truck. In my case there was not but I happen to have my own and was able to get the job done.Matt S.
Awesome experience. Easy pick-up and return. Great customer service.Robert B.
Customer did not leave a comment.SARA ALLISON E.
The truck pictures on the app did not match our actual vehicle, and the ramp/truck bed were dirty and smelly. We had to clean it before we used it.Taylor S.
Had a computer glitch when I tried to check in online, went inside and the manager was very helpful in getting the problem resolved.Colby I.
Your place was clean your rep was efficient and accommodating thank youLESTER P.
Customer did not leave a comment.BRETT B.
In all honesty, Fernando went above and beyond in all phases of my rental. I forgot to check in properly on the mobile app and he helped me and followed up to make sure I was all set. Exceptional Customer Service!!! Thank you, FernandoRobert C.
Owner was very helpful and a joy to work with. I'm sorry to say I have rented from you in the past and had equipment that should never have been allowed to be rented out and in dire need of service. This time equipment was spot on ready to go and thoroughly checked over. This man knows how to do his job and treat his customers. 5 stars isn't high enough of a rating for him.JAMES G.
Fernando was great to work with.Kyle H.
Customer did not leave a comment.Alberto V.
Try to make this more about the person and not the money. This was a very poor value for the time that we had the unit and didn't even use it.Micheal R.
Two locations were fine. The location on County Road 129 was awesome. Plenty of space to park. Some locations are very busy and it is difficult to get in and out of the lot.robert C.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Austin N.
Fernando was great thank youSam P.
Customer did not leave a comment.Tamara R.
Great customer service.John W.
Customer did not leave a comment.Jesse G.
I had to wait an hour for the item to show up at the u haul location. U haul should charge for late arrival. Very dissatisfied with waiting an hour for the other person to show up. RonnieRonald S.
Customer did not leave a comment.Jeremy M.
Fernando was very helpful and very nice. He helped us get settled into our unit.Perla G.
Customer did not leave a comment.Brad M.
Everything was excellent!Anna F.
Customer did not leave a comment.Jordan J.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Eric H.
Dropping off was much simpler.Anh N.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Deborah P.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.Patricia C.
Nothing everything was greatXavian L.
Customer did not leave a comment.Grayson M.
Damon was helpful and took care of my return quickly.Brad M.
Customer did not leave a comment.Josef G.
Customer did not leave a comment.Darren B.
Customer did not leave a comment.Sarah T.
Customer did not leave a comment.Jerry R.
Customer did not leave a comment.Clifford M.
Nice and friendly service.Scott R.
Customer did not leave a comment.Andre D.
Customer did not leave a comment.Heath J.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Brennan R.
There is no clear parking spot for the 26' truck we were returning to this location. It was awkward and we had to call and get verification that where we parked the truck along the side of the small driveway was acceptable, which made me extremely nervous. I was on the phone for 10 minutes trying to figure it out. I do not recommend this location.Giselle P.
Mr.Rexroad was efficient, friendly, explained everything thoroughly. His manner and clean, neat appearance conveyed we were important.russell L.
The drivers side door of the 10 foot truck I used was a little difficult to close properly. Someone may want to see about improving the closing mechanism.Roger B.
Customer did not leave a comment.Roger B.
The woman who checked the truck back in didn't seem to know how to read the gas gauge and initially reported it incorrectly, which would have cost us quite a bit in extra fees. I explained it to her and she corrected it.bryan T.
Everything was smooth. Staff was extremely friendly and welcoming throughout all communication.Robert R.
Nice guy and easy truck to drive and use.Sarah G.
AV0500E may have a failing springs a little noiseySamuel P.
Customer did not leave a comment.Brian B.
Truck had a leak and our stuff got soaked. Mattress absorbed most of it but the boxes on the ground were wet and the stuff had to be dried.Erin C.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.Todd H.
I tried to change the drop off location on the phone with the corporate office and it was a nightmare. I finally gave up and just drove to the location. The people who work at the local rental locations are great but the Corporate customer phone service is a nightmare. I was on hold for over 30 minutes and finally hung up.Doug L.
The customer service rep was great!Stephen B.
Customer did not leave a comment.Matthew P.
I was disappointed that I had to go more than 10 miles from the original selected pickup location.Aaron H.
Dropped it off after closing, put the keys and contract in the drop box, and drove away. NICE ending to a hard move.Wendy B.
Customer did not leave a comment.Juan O.
Tried calling this location 4 times before getting someone to answer.Jaime C.
The customer service y'all provided me was above expectations. From greeting to guiding and socializing made my move positive and swell. The simple correction of fuel indication was easy and stress free. Recommendations of service provided was wise and honorable. Thank you so much U-Haul!Roger G.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.DON R.