Customer Reviews for Move It Self Storage Richmond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage Richmond

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Joan H. on

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Edgar P. on

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David A. on

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JOHN O. on

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Friendly place

Randall W. on

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Ankur L. on

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The cab reeked and we needed to do a thorough wipe down using Clorox wipes which took 20 min, while we were driving at night, the lights on the truck were also super dim it was very difficult to see the road. Over all I had a sub par experience and am not happy.

marisa R. on

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Iain P. on

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Michael C. on

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Darlene D. on

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Brake lights were not working and trailer was VERY dirty. Had to get both taken care of before we could load.

Joseph D. on

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Jim D. on

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I got charged 17$ for not filling up the gas to full tank, I got the truck at 7/8, so I returned it in the same level. to my surprise upon returning the truck via the online return, I got charged 17$.

LaToya M. on

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Jay W. on

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David S. on

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Umeshkuma P. on

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Manager is pleasant and very helpful. I am glad she took my request even I didn’t schedule to drop off. She deserves more then excellent.

Kaitlin H. on

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The woman working there was unmotivated and lippy.

Ananda A. on

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Great service

Abdullah C. on

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Becky U. on

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MIke C. on

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Cindy was very knowledgeable and helpful!

Anthony P. on

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Chris H. on

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Michael H. on

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Super helpful and friendly!

Daniel E. on

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This facility has the most professional management company I have ever dealt with. I would recommend this storage facility.

NELSON R. on

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Nobody at the location when I arrive 1 hour late, they charge 1 day for 1 hour late, they do not have enough space to parking the trailer and the office will be closed until 4 pm. It was terrible experience and not fair charge for additional day.

David H. on

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Frank W. on

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Leonard M. on

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Great Experience

Pamela B. on

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David G. on

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This U-Haul location was conveniently located and very nice. The U-Haul representative disconnected the trailer from my truck and put it in a parking slot while I was checking out with the office staff. Both were very polite and helpful. Just like the pickup point - very professional service.