Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)

83 reviews

7802 W Expwy 83   Harlingen, TX 78552

(956) 365-2112

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 365-2112

7802 W Expwy 83
Harlingen, TX 78552

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Arnoldo F. 
Rating:
5.0

Customer did not leave a comment.

DARLA K. 
Rating:
5.0

Thank you for your outstandinding services! I plan on only using Uhaul services the rest of my life. Cant wait to refer you to my friends and relatives!

James S. 
Rating:
4.0

Make your website easier to use when booking this uhaul truck. It was pretty difficult to finalize

JANE H. 
Rating:
5.0

Joe was absolutely awesome and professional. He was very helpful and explained everything clearly. He is a great example of what customer service should be all about! Yes, I hope to be able to continue my business there! Thanks so much for a great and seamless experience!

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

Bernardo B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Mona N. 
Rating:
4.0

Customer did not leave a comment.

SONJA H. 
Rating:
5.0

Would say definitely check the tires before leaving. One tire blew out not even half way through the trip.

ROLAND H. 
Rating:
5.0

Truck was dirty from inside. Just a wipe down would of been nice.

Fernando D. 
Rating:
5.0

Customer did not leave a comment.

Bernard G. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer servuce was great. It was easy to do return after hours using moble app.

Aureliano S. 
Rating:
5.0

Best customer service!

Albert G. 
Rating:
5.0

On two separate occasions, I needed a last minute rental and Move It Self Storage was able to help me with a truck and storage unit. I highly recommend this location for the quality customer service, friendliness and cleanliness of the trucks, storage units, and office. Thank you! You were right there to help with my needs and I appreciate you.

Deanna M. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Everything was good just like that

jesus Q. 
Rating:
5.0

Customer did not leave a comment.

Salvador H. 
Rating:
3.0

There was no one there at 2:00 pm to help with return so I just did it online. I would have been helpful is there were people obviously

Tammy P. 
Rating:
5.0

Great customer service!

Modesto D. 
Rating:
4.0

Picking up was slow. All my info had to be re-entered even though I had reserved a trailer with all the details.

Richard H. 
Rating:
5.0

Nothing. Service and vehicle were outstanding. Thanks for a pleasant rental experience!

Carl C. 
Rating:
5.0

Friendly service

Sandra B. 
Rating:
5.0

Excellent customer service.

Mary Lou W. 
Rating:
5.0

Great customer service.

MARGARITA C. 
Rating:
5.0

Customer did not leave a comment.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Z. 
Rating:
5.0

Trailer itself was probably 20 years old and looked it

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

brad D. 
Rating:
5.0

Customer did not leave a comment.

Cilly J. 
Rating:
5.0

Service was exemplary. I was worried about the tires on the 5x8 trailer having very little tread left but we made the 600 mile trip without a flat.

Richard H. 
Rating:
5.0

Excellent Customer Service by Joe!

JOSE J. 
Rating:
1.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

No complains.Thank you for your kind attending us.we"ll see you soon.

Carlos C. 
Rating:
3.0

Dolly was broken tire rack kept sliding out on highway.the stop. Was broke.the chain damaged my car.my num 9569701905?

joe K. 
Rating:
5.0

Easy in easy out

Rating:
5.0

Great people !! Very very friendly and helpful !!

William V. 
Rating:
5.0

Customer did not leave a comment.

Amelia A. 
Rating:
5.0

Very friendly, courteous, helpful salesperson

ELOY A. 
Rating:
4.0

My original preferred location ended up not having the truck I reserved. I had to get re-routed and the whole situation caused stress. Not good.

David T. 
Rating:
5.0

Excellent services.

CARLA D. 
Rating:
4.0

Customer did not leave a comment.

Corina C. 
Rating:
3.0

Customer did not leave a comment.

francisco C. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Great customer service, great location off the expressway, reasonable rates.....

JAVIER A. 
Rating:
1.0

Very Rude, process not explaind correctly and demanded payment. Will never go or recommend this place to anyone.

miguel R. 
Rating:
5.0

Customer did not leave a comment.

JOSE F L. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

XAVIER L. 
Rating:
5.0

Customer did not leave a comment.

rosendo A. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

The on site employee helped me out more than I expected. I am extremely satisfied with the costumer service I received, thanks.

Felipe G. 
Rating:
4.0

The gentleman who helped us was very friendly and helpful. Thank you!

Marlys M. 
Rating:
5.0

Customer did not leave a comment.

LEONEL H. 
Rating:
5.0

No improvement needed. Joe is awesome! He is like an old friend. Very inviting, smiling and likes to have discussions. I was not just another customer with a rented trailer to drop off. U-haul needs to hire Joe (or Jose which is is actual name) manager at this Move It Self Storage location) to become the trainer for how to deal with and treat people! "Hire the smile" is what I remember hearing in a sales seminar once. Joe is a natural! I had a good discussion with him, found out he was assistant manager of a convenience store for 13 years.

tony G. 
Rating:
3.0

The truck leaked soaked my mattresses and box spring numerous boxes got wet ruined pictures that aren't replaceable

edward S. 
Rating:
5.0

Everything was good ,had a little issue about the truck drop off but it was taken care of professionally. Thank you

ELENA C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel Z. 
Rating:
5.0

Valerie and Joe were very professional and took very good care of me. Will definitely use them again and I highly recommend them!

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Nothing really to improve on. The truck was a newer truck and was excellent on gas. Easy to drive and The price to rent was also great ?? Thank You

Windy Z. 
Rating:
5.0

Customer did not leave a comment.

rudy M. 
Rating:
5.0

Customer did not leave a comment.

GLENN H. 
Rating:
5.0

Joe was a very friendly and courteous person. He installed the tow dolly straps on the towed vehicle for us, because of my back problems. After driving around 300 miles and stopping for our first gas fill, I noticed that one of the straps around the wheel came off, and the other was very loose. This could have caused a very severe accident, and or loss of life, for someone driving behind my vehicle. Maybe it was a training issue, because I asked a resident mechanic at our stop to re-strap the wheels and then I completed my 1200 mile journey with no problems. That is why, I am sorry to say, I have to mark it a “wouldn't recommend”.

ELIAS V. 
Rating:
2.0

The reason why I will not do businesses with this location is because after renting a 20 foot truck with supposedly a full tank of gas and using it for only 9.2 miles, it took $10.95 to fill the tank. In other words 5.2 gallons of gas. I asked the manager on duty to explain why this truck used so much gas and all he could say was the it was the mistake of the gas station. Can anyone explain to me how a truck being use for only 9.2 miles not driving over 45 miles per hour would use so much gas. There is something wrong with this company. Truck was used in Harlingen Tx on 3/13/17.

ANGEL V. 
Rating:
5.0

Absolutely nothing.joe did an excellent job.thank you

RENE Z. 
Rating:
5.0

Fast fair friendly service.

William G. 
Rating:
5.0

Lovely staff

melissa D. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Everything is fine as is thanks

rene Z. 
Rating:
3.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

rene Z. 
Rating:
4.0

Customer did not leave a comment.

james J. 
Rating:
2.0

Knowledge and skills and attitude adjustment.

richard T. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
5.0

Friendly service

john B. 
Rating:
5.0

Customer did not leave a comment.

dawn E. 
Rating:
4.0

Customer did not leave a comment.

Gail R. 
Rating:
3.0

Customer did not leave a comment.

Manuel J. 
No reviews have been submitted for this location.

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